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Servigroup Diplomatic

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#54 of 193 Hotels in Benidorm
Certificate of Excellence
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1 room 2 adults 0 children
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Servigroup Diplomatic
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506 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Nottingham, United Kingdom
Reviewed 2 weeks ago

We stayed here last year and enjoyed .thke experience. We booked on line for the Christmas period this year, and upon arrival and asked to pay up front. In addition to the price for half board, we were told to pay a compulsory charge of £162 for Gala meals.. As we do not like dining midday, we would have preferred...

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Helpful?
Thank Eric W
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, Firstly, we would like to thank for sharing your comment on Tripadvisor as your feedback is of the utmost importance for us. We are sorry to hear the misunderstanding with the price of the Gala meal, we would like to mention that this Christmas Gala has always been compulsory and included in the price as stated in the...

Torrevieja, Spain
Reviewed 3 weeks ago

My husband and myself stayed here from 22till 27 December we go away every year in different hotels but this beats the lot we always stay all inclusive but this time full board it was so perfect the other guests were gorgeous people to be with all the staff amazing everyone of them did there job brilliantly everywhere was so...

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Thank susanstewart97
Bristol, United Kingdom
Reviewed 6 December 2016

This was my first trip to Benidorm, famous for being good value for money, so when we splashed out on a E110/night room we thought we were investing in a quality hotel with good pool/spa facilities for relaxing after our half marathon. Starting with the good, the room was a very good size with a large balcony (complete with disco...

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Helpful?
Thank lauralovesit
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, Firstly, on behalf of the staff and management of the hotel Servigroup Diplomatic, we would like to thank for taking the time sharing your comment on Tripadvisor and for your nice comments about the room. These are very important to us, as this helps to improve guests satisfaction. Secondly, we are really sorry we did not meet your...

Newcastle upon Tyne, United Kingdom
Reviewed 13 November 2016

I arrived here on Thursday, I was initially dreading getting a single room here, not many hotels have these now and I was pleasantly surprised with a full size bed and all the comforts of a standard room minus the space! However the noise is terrible twice woken in the middle of the night by noisy neighbours and I can...

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Thank sam1919152
Reviewed 4 November 2016 via mobile

This was a birthday surprise for one of my friends and we travelled 4 of us We booked 2 rooms to stay with our girlfriends. On arrival the receptionist was very polite and informative although everything changes when we went to our rooms. Rooms as such was very spacious but as a couple we were expecting a double bed, and...

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Helpful?
Thank Carlos andres C
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, First and foremost thank you for taking time in evaluating your stay. At our hotel our staff members receive constant training in customer services and take pride in ensuring our guests satisfaction. We apologise if this was not fulfilled. Be assured that your comments have been addressed and passed on to the relevant department with the aim of...

Camberley, England, United Kingdom
Reviewed 6 October 2016 via mobile

Excellent location for Old Town, New Town, beach and shops. We've visited Benidorm many times but this is our first stay at the Diplomatic. The hotel is very clean and has walk in showers, which are very good. The room safes are gradually being upgraded to electronic ones and if your lucky enough to get one they are free of...

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1Thank Christine P
Lancashire UK
Reviewed 3 October 2016 via mobile

I always stay with my family at the Diplomatic, as it has become a tradition to have a holiday in Benidorm in May for my brother in law's birthday and also in September for Pride. The hotel is fine, but one thing that has not improved is the tv reception for english channels. The tv pixellates every few minutes, loses...

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Thank Ian G
Dublin, Ireland
Reviewed 22 September 2016 via mobile

Although quite a large hotel it never felt crowded. Plenty of outdoor space and sun loungers. Breakfast was good and staff helpful. Ideally located for old and new town down a quiet street though close to many bars and restaurants

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Thank Trevor D
Motherwell, United Kingdom
Reviewed 15 September 2016

Beautiful hotel. Cannot complain about hotel, pool area bar. Rooms fantastic. Walk in double shower, large balcony. Food was superb. Very mixed although mainly Spanish. Plenty fresh fish, meat, rice, veg. Fresh omelettes, pancakes in morning. Cava also with breakfast. The downside was all Spanish staff and we were only British speaking guests and was very obvious they did not...

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Helpful?
Thank sharon1208
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, Firstly, we would like to thank you for your nice comments about our hotel. We are very sorry to hear that you felt uncomfortable during your stay. We would like to inform you that all our guests are important for us and should receive an appropriate treatment independently of where they come from. None the less, we have...

Reviewed 27 July 2016 via mobile

Beautiful hotel, lovely grounds and lots of nice areas to sit and relax.outdoor and indoor pools.only gripe was having to pay 6 euros each per hour to use indoor pool area,website states charge is per day and we left not having this matter resolved.food was plentiful,if a little too mediterean for my liking,fish fish and more fish..but I always managed...

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Helpful?
Thank cazzy2411
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, We would like to thank you for your comments and we are very glad to know that you liked your hotel. With reference to the indoor pool area, we would like to indicate that the information published in our web site states that the price is 6 euros for 1 session. We cannot be responsible for the erroneous...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
Location: - Centrally situated in a flat area just a few meters walk from the popular Plaza Triangular of Benidorm and 220 m. from Levante Beach. Facilities and services: - Very popular hotel, and well known in Benidorm. - Large sun terrace with three open air swimming pools for adults and children, sunbeds and parasols (electrolysis disinfection). Bar service to swimming pool (high season / summer season). - Spacious and elegant bar-lounge overlooking a tropical interior garden with waterfall plus two more areas for celebrating conferences, banquets and social events "Azul" Room and "La Gruta" Terrace. The hotel offers a varied entertainment programme in high season, and also live music at night. Children's playground. - Wellness Centre (supplement), attractively decorated among waterfalls and rocks, equipped with gym, heated swimming pool, steam baths, sauna, jacuzzi and body and beauty treatments. -Dogs permitted up to a maximum of 5 kg (except for Easter and from 15th of June until 15th of October). - Servigroup boutique with souvenirs, gifts and accessories. - Free beach towel and parasols service (deposit). - Free wifi connection throughout the hotel, including outdoor areas. - Internet connection at reception (supplement). - Hotel-owned covered parking spaces (supplement): 110. Rooms: - 252 rooms with: air conditioning (depends on the season) and heating, full bathroom, hairdryer, balcony, flat screen TV, direct dial telephone, mini fridge, safe (supplement) and intelligent locking system. The hotel has 10 comfortable double superior rooms. - Service of cots for babies (supplement). Restaurant: - Restaurant with buffet service and "show cooking". The buffet offers an exquisite and balanced Mediterranean cuisine, national and international dishes, delicious desserts, special themed menus, children's menus available on request, special celiac menu on request and options for people with allergy problems. Committed to quality: - ISO 9001:2008 Certification awarded by AENOR, for quality management of "accommodation, dining-room and banqueting services", and the international equivalent "IQNet Quality System". ... more   less 

Additional Information about Servigroup Diplomatic

Address: Calle Gerona 9 - 11, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $114 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Servigroup Diplomatic 4.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Servigroup Diplomatic Hotel Benidorm
Hotel Diplomatic Benidorm
Servigroup Diplomatic Benidorm, Province Of Alicante
Hotel Style:
#30 Luxury Hotel in Benidorm
#40 Romantic Hotel in Benidorm
#42 Family Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Servigroup Diplomatic staff and other travellers.
19 questions
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Questions? Get answers from Servigroup Diplomatic staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in 329 not great views ask for east facing rooms for a better view.”
 of 5 bubbles sam1919152, 13 Nov 2016 | Read review
“First floor facing small pool”
 of 5 bubbles sharon1208, 15 Sep 2016 | Read review
“Try and get pool view”
 of 5 bubbles gerswallace65, 12 Jul 2016 | Read review
“Upper floors overlooking the pool.”
 of 5 bubbles azmat49, 28 Mar 2016 | Read review
“Ask for a room overlooking the pool”
 of 5 bubbles globetrotter654321, 1 Feb 2016 | Read review
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