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Palazzo Caracciolo Napoli MGallery by Sofitel

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#19 of 188 Hotels in Naples
Certificate of Excellence
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1 room 2 adults 0 children
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Palazzo Caracciolo Napoli MGallery by Sofitel
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2,299 Reviews from our TripAdvisor Community

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Showing 770: English reviews
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Sao Paulo
Reviewed 3 days ago NEW

Could you imagine one hotel that the sleep of the guest is not a priority? That is Palazzo Caracciolo. The hotel has a space for events without acoustic isolation. As a consequence, the sound of the music goes to all parts of the building. To get worse, there isn't any employee responsible enough to answer something about. I started trying...

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Helpful?
Thank FLameirinhas
HOTEL’S FAVOURITE REVIEW
Reviewed 13 January 2017

This hotel is a hidden gem in Naples. Beautifully and tastefully decorated. Lovely staff working in all areas of the hotel. Most helpful staff on the front desk and concierge. Lovely dinner had in the restaurant and the breakfast is one of the best I have had in an Italian hotel. Very close to the train station. Yes, it seems...

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Helpful?
1Thank Jo C
About Hotel's Favourite Review
Palazzo C, Direttore at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Thank you Jo C

Lowestoft, United Kingdom
Reviewed 4 days ago NEW

Really nice hotel to stay at, staff on the desk very helpful. Rooms cleaned daily so there spotless. Nice relax area down below with steam/sauna/jacuzzi. We had a street balcony room so was good to watch the hustle and bustle in the street below. Great location with the national history museum 10-15 mins away and town centre 30mins walk.

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Helpful?
Thank dannyhearth041089
Reviewed 1 week ago

The hotel is well appointed and very clean and it has lots of character, the staff are very friendly and helpful at all times and we would be more than happy to stay there again. The only down side is the location of the hotel, which is rather rundown and tired though it's nicely located for the Old Town. Having...

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Helpful?
Thank Robin S
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Robin S, Thank you very much for your kind feedback. We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Thank you for your...

Reviewed 1 week ago via mobile

This was a very shabby hotel in the middle of crowded city center(non touristy). The staff is polite at the reception but the house keeping staff and staff in the restaurant had language problems. They only knew italian. The rooms were small with water damped walls which was a put off. They even had problems with us getting outside food...

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Helpful?
Thank sahejdeeps2015
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Sahejdeeps2015, we really regret that some of our services did not meet your expectations. Thanks to your precious hints and suggestions we will work at our best to improve the skills and professionality of our Staff. Looking forward to welcoming you again Your Staff at Palazzo Caracciolo MGallery by Sofitel

London
Reviewed 1 week ago via mobile

What can I say. This place was a perfect location right in the heart of the old town and the hotel was wonderful sat amongst the typical crazy Napolese streets. I loved the style, decor and ambience and the overall size was perfect. Chosen by my husband as a treat for Valentine's Day and my birthday we thoroughly enjoyed our...

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Helpful?
Thank AFRO_Travel_Fun
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear AFRO_Travel_Fun, your amazing feedback is a very important motivation for our Team. You have been lovely Guests and we are happy to have contributed making your Valentine's day and your birthday dates to remember. We believe that our Guests deserve to enjoy the city of Naples starting from a place where they feel at home. We all hope to...

Almaty, Kazakhstan
Reviewed 1 week ago

Stayed here for one night with a group of friends. I think this is a best solution for everyone who decided to visit this city. Great location - at the heart of the city. Luxury hotel with good decoration. Free Wi-Fi and good speed of internet. I really enjoyed my breakfast in a courtyard of the hotel. Very good and...

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Thank Mady-Almaty
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Mady-Almaty, We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Staff and. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Looking forward to welcoming you again very soon Best regards Your Staff...

Reviewed 4 weeks ago via mobile

Wonderful hotel. Located at the heart of the city center, a trendy luxury hotel and beautifully decorated, combines old and new. Lovely staff, excellent service level, warm and embracing. Recommend wholeheartedly.

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1Thank Michal L
Palazzo C, Direttore at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Thank you Michal L, Hope to see you again in Naples and at Palazzo Caracciolo MGallery by Sofitel. Kind regards,

Reviewed 20 January 2017

On a short business trip, I stayed here for one night. The place is really stunning. The old Palazzo has been changed in a nice boutique hotel with a great atmosphere. The location is maybe a litter difficult, the area of the central station is not the best place in town, certainly in the late evening or when it's dark,...

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Thank Bart S
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest, We are very happy to read that you have been able to appreciate the efforts made from our Staff to make you feel Welcome in hour hotel. We all wish to thank you for being our precious Guest and for your kind words. Looking forward to welcoming you again very soon Best regards Your Staff at Palazzo Caracciolo...

Long Beach, California
Reviewed 20 January 2017 via mobile

Ok first off, Naples is a thriving city there really isn't a good part or bad part, its all the same. The front desk staff and valet are all tentative. The rooms were nice too, one think I loved about the rooms were the high ceilings, however the hallways were hideous, just horrible and extremely outdated. Another issue that I...

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2Thank Kishen H
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest, We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Staff and. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Looking forward to welcoming you again very soon Best regards Your Staff...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: $152 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#12 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travellers.
37 questions
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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room opened out on to the inner quartyard”
 of 5 bubbles robinsG1247WS, 21 Feb 2017 | Read review
“Ask for a room with a balcony.”
 of 5 bubbles D6391RFjoc, 12 Jan 2017 | Read review
“Ask for a room with the internal terrace in order to avoid the street noice”
 of 5 bubbles Rogelio_Cuellar, 11 Jan 2017 | Read review
“Ask for a room overlooking the courtyard.”
  • King singles in the twin room
 of 5 bubbles Anasatasia, 27 Dec 2016 | Read review
“rooms overlooking the courtyard are quieter”
 of 5 bubbles difficulta, 27 Dec 2016 | Read review
5 of 5