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Palazzo Caracciolo Napoli MGallery by Sofitel

2,674 reviews
#19 of 186 Hotels in Naples
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Traveller (1104)
Room & Suite (414)
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Overview
  • Excellent52%
  • Very good37%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“m gallery”(18 reviews)
“train station”(77 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,674)Write a Review
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All reviewsm gallerycovered courtyardtrain stationbeautiful hotelold palacean oasiscentral courtyardhistorical buildingreception staffpizzacentro storicohotel restaurantafter darkamalfi coastfelt safejunior suitesmall balcony
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11 - 15 of 883 reviews
Reviewed 16 November 2017

Lovely place to stay with great staff and wonderful restaurant and bar. Rooms very comfortable and clean. When I made a suggestion to reception it was acted upon immediately. Nicely placed for easy access to city centre and train station.More

Review collected in partnership with Accorhotels.com
Thank Laraji1967
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 18 November 2017

Dear Laraji1967, Thank you for posting your lovely Tripadvisor review following you recent visit. I was delighted to read that you had a wonderful stay and your stay was a comfortable one. I was especially pleased with the customer service you encountered and you enjoyed...More

Reviewed 15 November 2017

Very kind staff, nice building, nice patio, nice room (good soundproof windows), confortable bed. The location is not great, but not too bad either. The bathroom was also not up the same standards as the rest of the hotel.More

Review collected in partnership with Accorhotels.com
2  Thank ElioPl
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 4 weeks ago

Dear ElioPl, we are happy to read that you liked our hotel and Naples. However we really regret that our service did not meet your expectations. Thanks to your precious hints and suggestions we will work at our best to build up the quality of...More

Reviewed 10 November 2017 via mobile

A luxurious hotel in the heart of Naples. Comparable with any five star accommodations you can get in the USA. Loved my room with a balcony and the bustling city below and Mt Vesuvius on the right as my view! Quiet when you seal yourself...More

Thank Philippe V
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 10 November 2017

Dear Philippe V Thank you very much for your enthusiastic feedback, it is always appreciated by the Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We do our best...More

Reviewed 8 November 2017

Excellent hotel but the area where it is located is far from being agreeable, particularly at night. No dining place nearby. This type of hotel is expected to have coffee making facility in the room, particularly in Italy!More

Review collected in partnership with Accorhotels.com
3  Thank juliov879
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 6 days ago

Dear juliov879, We are very happy to read that you have been able to appreciate all the efforts from our Staff. Our aim is to make you feel welcome and have a memorable stay. We all wish to thank you for being our precious Guest...More

Reviewed 7 November 2017

The hotel is beautifully decorated with very well appointed rooms and comfortable bed. Helpful staff with advice about the local area and organising taxi's for airport trip , very early morning. Recommend this as very comfortable place to stayMore

Thank David B
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 8 November 2017

Dear VDavid B, Thank you very much for your lovely words. We really appreciate that our Team succeded in making You "Feel Welcome" and homely here in our hotel. Looking forward to welcoming you again very soon Warm regards from sunny Naples Your Staff at...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$125 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#12 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$125 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#12 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1104)
Room & Suite (414)
Dining (120)
Pool & Beach (4)
Hotel & Grounds (839)
Bathroom (73)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
Ask a question
dacro
7 December 2017|
AnswerShow all 5 answers
Response from Palazzo C | Property representative |
Hello, Thank you for submitting your queries. The Historical City Centre is at 5 minutes walking distance, the fireworks display will be at the seafront so more likely to be 30 minutes walking distance. It is not unsafe to... More
1
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Google Translation
Emoore8
3 September 2017|
AnswerShow all 3 answers
Response from Palazzo C | Property representative |
Dear Emoore8, thank You for submitting your question. Yes we have a babysitting service, but we need to book one from an agency, so we need 24h advice. Kind Regards Looking forward to welcoming You Your Staff at Mgallery... More
1
Vote
rushbd4
16 August 2017|
AnswerShow all 3 answers
Response from spada p | Reviewed this property |
Ho svagliato. I'm sorry I made a mistake. Website: giraitalia. it The room, al primo piano e bellisima.
0
Votes
Google Translation
Room Tips
"I prefer the room that is on two levels; sitting area on the lower level an the sleeping area on the upper..."
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"Arrive by taxi, No sensible local parking"
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"Go somewhere else"
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"Our city view room was very quiet and well insulated from the street noise."
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