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Palazzo Caracciolo Napoli MGallery by Sofitel

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#17 of 188 Hotels in Naples
Certificate of Excellence
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2,205 Reviews from our TripAdvisor Community

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There are newer reviews for Palazzo Caracciolo Napoli MGallery by Sofitel
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Showing 748: English reviews
Guildford, United Kingdom
Reviewed 2 November 2016

The hotel is built in a old palazzo but fully refurbished inside. It has grandeur and the courtyards are its best features. We were given a suite style room even thought we had booked the normal room so it was a nice upgrade. The room was big and comfy, just needed a lick of paint to freshen it up more....

Thank Pranjal P
Miami Beach
Reviewed 2 November 2016

We were expecting something closer to the Sofitel experience that we had seen in other countries, but this hotel isn't quite up to par. The design of the hotel is definitely interesting, with interior courtyards for the bar and for the special event space. But the rooms are tired and need some updating. The walls have scuff marks, the bed...

Thank MiaBchGal
New Jersey
Reviewed 1 November 2016

We had a very nice one night stay in a spacious but quirky room. It was a loft with the bed up a tight spiral staircase and the bathroom and a small couch and closet downstairs. The hotel was very clean and the staff very friendly. The location bordered on a "gritty" part of town, but we felt safe and...

Thank jwtripmaster
Reviewed 31 October 2016 via mobile

Wonderful staff and a great hotel all in all. Stefano, i appreciate your professionalism and great hospitality. I watched you deal with other clients as well and your consistently great manners and attention to your customers were very impressive. Thank you! Sara Y.

Thank liban0214
New York City, New York
Reviewed 29 October 2016

This hotel was in a beautifully restored old palazzo with every comfort. The breakfast buffet was wonderful and the hotel restaurant was excellent as well. The location of the hotel left something to be desired. It's at the edge of a rough neighborhood and while it's near enough to the historic center, it's still a bit of a walk to...

Thank CPap6
Reviewed 27 October 2016 via mobile

I would highly recommend this hotel and stay over anytime visiting Napoli. Imposante style, elegant & quiet rooms, friendly hospitality, professional staff. I would like to highlight a friendly help of Gennaro from the Spa department, he has exceptional way of dealing with customers, nevertheless he is very kind and helpful with the clients.

Thank Susan T
Plymouth, Indiana
Reviewed 27 October 2016

Very high class hotel with excellent staff and a good restaurant. The neighborhood around the hotel was rough due to many (apparently homeless) african refugees living on the street and sleeping in the parks. Many overflowing trash dumpsters on the sidewalks and lots of trash in the street made walking anywhere unpleasant.

Thank curtatwork
Dollar, United Kingdom
Reviewed 26 October 2016 via mobile

Nice interiors but resentful staff & noisy. Located right on the edge of a dangerous area. This is a well converted old Palazzo but there's something going on with the staff. It's as if there is a management issue that they're taking out on the customers. Impossible to get served at the bar - glowering refusal to take your order...

1Thank AirmileAlex
Bicester, United Kingdom
Reviewed 26 October 2016

The hotel oozes class with beautiful inner courtyards, now covered to make all-weather areas to sit and eat and drink, lovely décor, and well appointed rooms. The service was excellent throughout. Our room was adequate. We felt short-changed that we were given the smallest room on the whole floor (we could see this thanks to the fire exit plan), with...

1Thank Jon B
Edinburgh, United Kingdom
Reviewed 22 October 2016 via mobile

Extremely noisy! Room okay. Hotel located close to railway station, which is a plus point, but in a very rough area! We didn't feel entirely safe out, so came back to hotel for dinner. Bar was under-serviced, but persevered and went to restaurant, which was just okay. (Waiter rushed to grab our tip before we'd left the table - unusual)....

2Thank Alan170

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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
  • Breakfast Available

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: $139 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#11 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travellers.
33 questions
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Oxfordshire, United Kingdom
Crewe, United Kingdom
over a year ago
Atlanta, GA

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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can select with a view at the main road in front. As high as possible :D”
 of 5 bubbles cathpain, 7 Dec 2016 | Read review
“Maybe ask for a room that doesn't overlook the back alley.”
 of 5 bubbles LBDAndrea, 18 Nov 2016 | Read review
“Chose a delux room & mention that you want a court view”
 of 5 bubbles ekaterinak52, 7 Nov 2016 | Read review
“take the half board option with breakfast and dinner included”
 of 5 bubbles erik_coremans, 5 Nov 2016 | Read review
“Definitely not room 101 - we asked to change and that didn't happen....”
 of 5 bubbles JonB919, 25 Oct 2016 | Read review
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