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The Westin Excelsior, Rome

2,414 reviews
#224 of 1,271 Hotels in Rome
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Traveller (1086)
Room & Suite (704)
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Overview
  • Excellent45%
  • Very good30%
  • Average16%
  • Poor6%
  • Terrible3%
Travellers talk about
“via veneto”(285 reviews)
“heavenly bed”(43 reviews)
“starwood points”(35 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Reviews (2,414)Write a Review
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612
322
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73
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All reviewsvia venetoheavenly bedstarwood pointsspanish stepsamerican embassybeautiful hotelconcierge deskclassic hotelvilla borghesesteam roomupgraded to a suitetrevi fountainmarble bathroomrooms are largehotel restaurantbeautiful roommajor attractions
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21 - 25 of 2,023 reviews
Reviewed 9 January 2018 via mobile

Yes it is a bit run down and yes the carpets are in desperate need of replacement throughout, but the staff went above and beyond to make us feel welcome. We had rooms in the grand deluxe category (444, 445, 446) and found them to...More

1  Thank ChristopherChicago
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 10 January 2018

Dear ChristopherChicago Happy to read the staff went above and beyond and that you find your rooms spacious and “Romanly” appointed Best personal regards Marc Lannoy General Manager

Reviewed 7 January 2018 via mobile

This is a 5 Star hotel?! This carpet is in a 5 Star hotel? The TV doesn’t even work. As an SPG gold member this is by far the worst Westin I’ve ever stayed in. Unfortunately the hotel is at capacity, and I can’t even...More

Thank Noah N
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 8 January 2018

Dear Noah N Thank you for your review. I apologize for not having met your expectations as Starwood Preferred Gold member Best regards Marc Lannoy General Manager

Reviewed 5 January 2018

I was fortunate enough to stay at the Westin Excelsior Rome the first few nights of my last trip to Italy. What a place! The hotel radiates with history, located just moments away from anything and everything, whether it be great shops, wonderful cafes, or...More

Thank James M
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 6 January 2018

Dear James M Thank you for such a nice review and happy to read the staff was gracious and helpful. Arrivederci ! Marc Lannoy General Manager

Reviewed 3 January 2018

This hotel was great and we used our SPG Platinum Suite Upgrades and were upgraded to two large suites, with 2 bathrooms, a spacious living room and a bedroom. The king bed was actually two twin beds put together but that was fine. Good, fast...More

Thank Traveltheworldmom
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 4 January 2018

Dear Traveltheworldmom Thank you for saying the hotel is great Wishing you a superb 2018 ! Marc Lannoy General Manager

Reviewed 2 January 2018

We have spent two nights there with my wife and we have enjoyed our stay. I've upgraded my room to a suite and it was really nice facing the US embassy. You can walk to many attractions from there and it is also a big...More

Thank Jimmy_FRA
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 3 January 2018

Dear Jimmy_FRA Thank you for saying we are a nice and charming hotel and happy to read you enjoyed you stay. I regret we did not offer the free drink in the bar while waiting for the room Wishing you a great 2018! Marc Lannoy...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Airport Transportation
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Pool
Heated pool
Indoor pool
Details
Price range
US$368 - US$728 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Spa Hotel in Rome
#119 Family Hotel in Rome
#131 Business Hotel in Rome
#132 Luxury Hotel in Rome
#211 Romantic Hotel in Rome
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$368 - US$728 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Spa Hotel in Rome
#119 Family Hotel in Rome
#131 Business Hotel in Rome
#132 Luxury Hotel in Rome
#211 Romantic Hotel in Rome
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1086)
Room & Suite (704)
Dining (138)
Pool & Beach (9)
Amenities (37)
Business Centre & Event Rooms (11)
Pool (9)
Nearby
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and
Via Veneto neighbourhood earned its reputation as a
posh area where gorgeous Marcellos wooed actresses and
models while bored housewives hung out in streetside
cafes. The cafes are still there, and so are the
cocktails, but the neighbourhood is now home to
five-star businesses including hotels, banks, law
firms, and embassies. The area is also right next to
...More
Questions & Answers
Ask a question
annie l
10 December 2017|
AnswerShow all 4 answers
Response from MarcL2018 | Property representative |
Buongiorno Yes we do at st regis and westin excelsior Pls contact me at marc dot lannoy at marriott dot c o m Arrivederci ! Marc General Manager
0
Votes
KandDfromNY
23 September 2017|
Answer
Response from MarcL2018 | Property representative |
Buongiorno We should start mid 2019 Looking forward to welcome you before Marc Lannoy General Manage
0
Votes
Mary S
8 July 2017|
AnswerShow all 5 answers
Response from MarcL2018 | Property representative |
Hello Indeed we do have twin beds separated and twin beds
0
Votes
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12345618
Room Tips
"Avoid fifth floor terrace rooms"
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"Take an Iron if required and Buy your Coffee from across the street."
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"top floor rooms with terrace"
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"Interior court yard was very quiet, so good to face if you want to sleep late."
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