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Yes it is a bit run down and yes the carpets are in desperate need of replacement throughout, but the staff went above and beyond to make us feel welcome. We had rooms in the grand deluxe category (444, 445, 446) and found them to...More
1 Thank ChristopherChicago
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 10 January 2018
Happy to read the staff went above and beyond and that you find your rooms
spacious and “Romanly” appointed
Best personal regards
This is a 5 Star hotel?! This carpet is in a 5 Star hotel? The TV doesn’t even work. As an SPG gold member this is by far the worst Westin I’ve ever stayed in. Unfortunately the hotel is at capacity, and I can’t even...More
Thank Noah N
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 8 January 2018
Dear Noah N
Thank you for your review.
I apologize for not having met your expectations as Starwood Preferred Gold member
I was fortunate enough to stay at the Westin Excelsior Rome the first few nights of my last trip to Italy. What a place! The hotel radiates with history, located just moments away from anything and everything, whether it be great shops, wonderful cafes, or...More
Thank James M
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 6 January 2018
Dear James M
Thank you for such a nice review and happy to read the staff was gracious and helpful.
This hotel was great and we used our SPG Platinum Suite Upgrades and were upgraded to two large suites, with 2 bathrooms, a spacious living room and a bedroom. The king bed was actually two twin beds put together but that was fine. Good, fast...More
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 4 January 2018
Thank you for saying the hotel is great
Wishing you a superb 2018 !
We have spent two nights there with my wife and we have enjoyed our stay. I've upgraded my room to a suite and it was really nice facing the US embassy. You can walk to many attractions from there and it is also a big...More
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 3 January 2018
Thank you for saying we are a nice and charming hotel and happy to read
you enjoyed you stay.
I regret we did not offer the free drink in the bar while waiting for the room
Wishing you a great 2018!
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighbourhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighbourhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to
Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 20:00.