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The Westin Excelsior, Rome

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#198 of 1,292 Hotels in Rome
Certificate of Excellence
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2,080 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior, Rome
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Showing 1,768: English reviews
Sudbury, Canada
Reviewed 5 December 2013

We stayed here "on points" with our preferred airline and weren't sure what to expect. The restaurant was spectacular (excellent buffet lunch) and we were treated to a double suite (2 huge marble bathrooms, a full living room, full walk in closet, the works! The hotel was quiet despite being full and on a busy street. No regrets.

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Helpful?
1Thank Maureen M
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for your kind words about The Westin Excelsior! We are extremely glad to read that you enjoyed a pleasant stay at our Hotel. Thank you very much for mentioning also our excellent Doney Restaurant. We hope to have again the pleasure of you company in the next future. Best Regards, The Hotel Management

Stuart, Florida
Reviewed 3 December 2013

We do not have one negative comment from our 5 day family vacation in late November at the Rome Excelsior. We traveled with our 19 yr old daughter so we needed two rooms or a suite. Matilde at the front desk greeted us with enthusiasm and is a true professional. She escorted us to our suite. Marinella from the reservation...

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Helpful?
1Thank Ken H
The_Westin_Excelsior, Director of Sales at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for such a positive feedback!! We are so happy that you enjoyed your family trip and that you had a great experience with us at the Westin Excelsior Rome! We are so proud about Matilde and Marinella as they work exceptionally hard to make every guest feel special. Your comments will surely give to them and...

Scarsdale, New York
Reviewed 1 December 2013

We spent 3 nights at the beginning of our Italy vacation and one night at the end of our vacation at this luxurious Italian hotel on the Via Veneto. The rooms were spacious and beautifully decorated and very comfortable. For Rome, I think the price was reasonable. The staff was wonderful. The men who worked at the concierge desk were...

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Helpful?
1Thank Susan G
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for your kind words about The Westin Excelsior! We are extremely glad to read that you enjoyed a pleasant vacation in Rome. We strive to provide the high standards of service that our guests expect, and it is always a joy to learn that this has been achieved by our dedicated staff. Again thank you for...

Udaipur, India
Reviewed 30 November 2013

It is a five star hotel and truely it is. I stayed there for two nights on 21st and 22nd of November, 2013. Very comfortable big rooms with great facilities. One can go walking to various attractions. Breakfast is great but most I liked is comfort of the room. Mini-bar is automatic and item gets billed to you moment you...

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Helpful?
1Thank pknijhawan
The_Westin_Excelsior, Public Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to post your comments. It is so nice to read that The Westin Excelsior was able to meet your expectations and that you appreciated our strategic location and comfortableness of our rooms. We are sorry for having disappointed you with the view of your room, but we truly hope to accommodate you...

Athens, Greece
Reviewed 28 November 2013

This was not the first time in Excelsior. In 2002 we had spent two weeks,in 2008 one week.Now shorter visit,but enough to check. The hotel is in decadence... First needs renovation urgently,but this is not the most serious problem. Service is below expectation on many aspects and fields. Is like the whole hotel staff,with some exceptions indeed,to has come from...

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Helpful?
1Thank PLSPG
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for your and for your patronage and for taking the time to post your constructive feedback. We do take all comments seriously to make sure that our guests have the best experience ever. We are so sorry to learn about your concerns and truly would like to express our sincere apologies for the disappointment you have...

Macau, China
Reviewed 27 November 2013

We spent 3 nights in Westin Rome and we did enjoy our stay. We were confused for the information from the official website about the direction to the hotel, it was indicated that we can "take Metro A Line in the direction of Battistini and exit at the Spagna stop. The hotel is just a short walk away (850 meters)."...

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Helpful?
2Thank Teresaufaye
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Thank you for sharing with us your feedback about your recent stay! We are delighted to read that our Team gave you all the assistance you needed during your stay. It was such an honor to hear that you enjoyed your stay in the Eternal City and that you appreciate the service of our hotel. Be assured that your nice...

Tustin, California
Reviewed 23 November 2013

We stayed here as part of a Regent Seven Seas tour package and were given a Starwood Preferred Guest suite. I would say that while the service was quite good overall, I felt that the room and facade of the hotel were quite outdated and showing its age. I know it's quite an old hotel, but in my humble opinion,...

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Helpful?
Thank CarrotMiku
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, It has been a pleasure to have you as our guest! Thank you for taking the time to post your feedback. Your comments are invaluable and represents important piece of information which helps us to fine tune the service offered to all our valuable guests. At the Westin Excelsior we strive for outstanding service and it is pleasing...

Houston, Texas
Reviewed 21 November 2013

The Westin Excelsior was very nice. The front desk staff was very courteous. Our room was not ready when we arrived and they asked us to come back in 2 hours, which we did, but it was still not ready and they asked that we came back again in another 2 hours. I suppose that they could have offered to...

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Helpful?
1Thank Andrew B
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for sharing with us your feedback about your stay at the Westin Excelsior Rome!! We are delighted to learn that overall you had a great experience at our hotel. We are truly sorry not being able to accommodate you in a timely manner due to the high occupancy the night before your arrival. Also we do...

Amsterdam, The Netherlands
Reviewed 19 November 2013

The hotel is very beautiful, you feel like going back in time. We got a room on the 6th floor, viewing a small street (not Via Veneto). We asked for a re-furbished room, however, I doubt whether we got is, as I saw pictures on Tripadvisor of a refurbished of the bathroom which looked very different from ours! But the...

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Helpful?
1Thank Annea_Anderson55
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to share your feedback about our “Grand Dame”. It is a pleasure to learn that you appreciated the unique style of our historic Hotel located in one of the most famous streets of Rome. We would also like to thank you for mentioning the spaciousness of our rooms and our comfortable bathroom....

San Francisco, California
Reviewed 19 November 2013

The staff were most helpful & pleasant. The room was beautiful. The bed was super comfy. The brakfast buffet was among the best I've ever enjoyed. The location was the bonus. We were well within walking distance of all of the fabulous landmarks of Rome as well as many choices for dining.

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Helpful?
1Thank daybee1
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, We truly appreciate you taking the time to post such nice comments about your enjoyable stay at The Westin Excelsior and we are proud to know that you really enjoyed our services, facilities and location. We do really hope to welcome you again in the very near future! Kind Regards, The Hotel Management

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Staying in Ludovisi / Via Veneto

Neighbourhood Profile
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighbourhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighbourhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 20:00.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 

Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Price Range: $339 - $766 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome
Hotel Style:
#20 Spa Hotel in Rome
#113 Luxury Hotel in Rome
#131 Business Hotel in Rome
#181 Family Hotel in Rome
#212 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior, Rome staff and other travellers.
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6 months ago

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Questions? Get answers from The Westin Excelsior, Rome staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“city view might be better”
 of 5 bubbles m3gotten, 12 Jan 2017 | Read review
“Avoid an internal room on a low floor!”
 of 5 bubbles richarda413, 11 Jan 2017 | Read review
“Junior Suites are outstanding.”
 of 5 bubbles CLColbert, 3 Jan 2017 | Read review
“ask for hot water”
 of 5 bubbles dublinguy_10, 4 Dec 2016 | Read review
“great location, close to the park, great restaurants, lovely neighborhood”
 of 5 bubbles 779briano, 26 Nov 2016 | Read review
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