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Mercure Roma West

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#418 of 1,291 Hotels in Rome
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Mercure Roma West
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992 Reviews from our TripAdvisor Community

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Showing 253: English reviews
Rome, Italy
Reviewed 4 weeks ago

One of best hotel in terms of value for money i have found in Rome. It has everything you may ask for a business hotel: clean and functional rooms, good breakfast, fast and free wifi. Rooms are not fancy and probably not the most modern you may found but size is decent, bathroom is clean (liked the shower, nothing fancy,...

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Helpful?
Thank ZeddicusRome
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for your pleasant comments, about our services and our Hotel. This is for us a good energy to continue at improve our attention on the standards and for to deserve the trust of our guests also in the future.

Reviewed 22 October 2016 via mobile

Stayed for 2 night in this hotel with family on tour, requested connecting door room before arrival but did not arrange by them, full and very unfriendly hotel staff. Room is small, limited bathroom amenities, very much disappointed.

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Helpful?
Thank Santo V
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for your comments, I'm sorry for not having satisfied your expectation, Please accept my apologies, Your comments are very important for us, I hope to have the opportunity to prove our efforts and improvements, thanks

Alexandria, Egypt
Reviewed 20 October 2016

a great welcome and friendly assistance by the reception and the service team -- nice room comfortable -- the free shuttle bus to the main train station was of good help the only point that can be improved is the internet connectivity

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Thank 149wassefm
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for to have appreciated our staff and our Hotel. Your comments and suggestions help us to improve our attention and satisfaction of our guests.

Reviewed 18 October 2016

I booked a room at this hotel for one night when I had an 18 hour layover at FCO. I booked the hotel based on its distance from the airport and the fact that it offered an airport shuttle service. However, when I arrived at FCO I could not find a taxi willing to take me to it, since it...

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1Thank BarryGfromLA
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for to have appreciated our Hotel, I'm sorry if our free shuttle bus timetable hasn't satisfied your expectation, I assure all my effort to focalize my attention on this aspect and improve this service. Thanks again for your suggestions.

Sydney, Australia
Reviewed 18 October 2016 via mobile

I stayed for 4 nights and chose the hotel as it was a 4 star and very reasonably priced. It is isolated but the run. Shuttle to the closest underground station reasonable frequently and also a shuttle from the airport but not that frequently. The staff were great, although the front desk is often overworked and more staff is needed...

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Thank FuzzOz
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for to have appreciated our Hotel, the satisfaction of our guests is for us the best acknowledgment for our working, I assure all my effort to continue improve our quality and standards in the future, I hope you come back soon in our Mercure Hotel . Thanks again for your suggestions.

Zug, Switzerland
Reviewed 29 September 2016

The location is not fancy but this hotel is a great choice if you are in Rome for business. Outside the city center, in a mid-level residential neighborhood, it allows to travel from/to the airport without being bogged down by the heinous Roman traffic! The lobby is nice and bright, my room was quite and the bed was comfortable. Good...

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Thank vienna_myCapital
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, Thank you for having enjoyed our hotel and our services, I hope you have appreciated our free shuttle service to the Metro. Your compliments help us to continue to improve in the future for even deserve your trust. Thank you

Montreal, Canada
Reviewed 22 September 2016

Very friendly and accommodating. Stayed for two nights, parking and breakfast included. The breakfast was buffet style and had a wonderful choice of food to choose from. The room was very modern and very comfortable with all the amenities. A snack machine could be found just outside the elevator on every floor that included water and other beverages in case...

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Helpful?
Thank lubeliaa2016
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest thank you very much for to have appreciated our hotel and services, our effort will be continue to improve our services. I hope have you again our guest in the future. Thank you for your sharing.

Mumbai (Bombay), India
Reviewed 14 September 2016 via mobile

Nice hotel to stay. Finding rooms is a little complicated. But the reception has a nice staff to help you so don't forget to ask them when you checkin. The lobby bar is very comfortable and the barman was very kind very friendly. Lots of groups arrive here. We had free WiFi organised for us but it's not really free...

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Thank p0ruse
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you very much, for to have appreciated our Hotel, the staff and the services. I assure all my effort to continue at improve the attention about the standards and hotel product. Thanks again for your comments and suggestions. I hope to have you again our guest in next stay in Rome. Thanks

Singapore, Singapore
Reviewed 25 August 2016

We did not had much time in this hotel as we only stay a night and arrived quite late in the evening. Check in was fast and efficient Room as nice and clean with all the amenities available I notice they had some shops nearby the hotel so it should be quite convenient in the day time for the hotel...

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Thank NDCYC
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for to have appreciated our hotel and services, I hope you can see back for to appreciate our continue effort. Thanks again.

Canada
Reviewed 5 August 2016 via mobile

I wanted a getaway in Rome for a few days at a quiet place but still could enjoy visiting Rome. Thus, Mercure Roma West (MRW) meets my requirements. I spent 4 nights at this hotel. MRW is located in the suburb of Rome, but close enough to everything. It's about 9.5 miles from the FCO airport and 15 miles to...

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1Thank jmtpham
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Roma West ant thanks for your suggestions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Please visit the new spa Heated indoor pool with Jacuzzi corner, gym equipment TECNOGYM, sauna turkish bath, relaxation areas, treatment rooms, changing rooms and docce. No access to children under 6 years. ... more   less 

Additional Information about Mercure Roma West

Address: Viale Degli Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
Region: Italy > Lazio > Rome
Price Range: $93 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Roma West 4*
Number of rooms: 230
Reservation Options:
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Also Known As:
Mercure Eur Roma West Hotel Rome
Sheraton Roma West Hotel
Four Points Rome
Rome Four Points
Hotel Style:
#35 Spa Hotel in Rome
#92 Best Value Hotel in Rome
#214 Luxury Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Roma West staff and other travellers.
6 questions
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Questions? Get answers from Mercure Roma West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for your preference once on site.”
 of 5 bubbles lubeliaa2016, 21 Sep 2016 | Read review
“Family rooms are quite spacious...”
 of 5 bubbles SachinAsri, 11 Jul 2016 | Read review
“No worries.”
 of 5 bubbles Tassos_Greece, 25 May 2016 | Read review
“Good for transit”
 of 5 bubbles wanderer672014, 2 Feb 2016 | Read review
“Any room seems good”
 of 5 bubbles ajhchapel, 16 Jan 2016 | Read review
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