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All reviewsflights of stairsno liftspanish stepsgreat locationtrevi fountainheart of romepastriesfree mini baryour luggagestay there againfree wifilounge areawalking distancequad roomair conditioningbreakfast was excellentquiet at night
Everything could be so right about this hotel - great location, building full of character, superb breakfast!
And yet ... our three night stay was ruined by this hotel failing to deliver the basics. We’re talking day one at hotel school!
The measure of a...More
Thank Paul F
Response from Residenza_Frattina, Responsabile relazioni con la clientela at Residenza FrattinaResponded 3 November 2017
Dear Mr. Paul F,
On behalf of the whole staff we apologize for not having met your expectations during your stay with us. We thank you for having expressed your opinions by giving us cues in order to offer you better hospitality in the future....More
Very well situated, Even though there is no lift, it has a cosy atmosphere and Elisa, the reception girl, made sure we were comfortable and gave us very good advice for nearby restaurants. The only observation, apart from having to climb the stairs, is that...More
Thank Philippe O
Response from Residenza_Frattina, Responsabile relazioni con la clientela at Residenza FrattinaResponded 24 October 2017
Dear Philippe O,
Thank you very much for choosing our property for your vacations and for taking the time to share your experience on TripAdvisor.
We are extremely happy you appreciated our location, in the really heart of the Eternal City, your room, the varied...More
Good location walking distance from the historic center of Rome. The bad thing about this place, they charge you a late fee for 10 min after the check in. I don’t think that’s a fair practice to do business.More
Thank Endrit T
Response from Residenza_Frattina, Responsabile relazioni con la clientela at Residenza FrattinaResponded 15 October 2017
Dear Endrit T,
We think you reviewed a wrong property.
We do not charge for any late check-in.
On the contrary, one week before arrival, we ask to our guests the arrival time to make sure we can help them and guarantee a welcoming check...More
The hotel is the perfect place for shopping. All the brand names you could think of like Armani, Hugo Boss, Zarah, Mac, Swarovski, Guess, H&M, Ralph Lauren, Louie Vuitton, Gucci, etc are just an arm's/leg's length away. When you go out of the hotel, 30...More
Response from Residenza_Frattina, Responsabile relazioni con la clientela at Residenza FrattinaResponded 27 September 2017
Thank you very much for spending part of your time to write this beautiful review about your stay with us, full of details!
Our main goal is the satisfaction of our guests and your words have made us proud of our work!
Good location, walking distance from main attractions. Breakfast very good. We had a couple of problems. Firstly we ran out of hot water so our son couldn't have a warm shower, the management claim this was down to the heatwave but that was over when...More
Thank Ali F
Response from Residenza_Frattina, Responsabile relazioni con la clientela at Residenza FrattinaResponded 4 September 2017
Dear Mrs. Fearn,
We are pleased to reply to your review, as we already did directly several times in addition to the discount agreed.
We regret about the unpleseant event which spoilt your stay with us and on behalf of our entire team, we would...More
From its original role as ancient army training fields to its present-day identity as one of the city’s most desirable neighbourhoods, the Campo Marzio is the best place to get lost in Rome. Gorgeous Renaissance and Baroque palazzos line the streets, and are filled with enticing boutiques and food shops. By day, Rome’s best-dressed denizens criss-cross its streets in a fashionable parade of errands, occasionally pausing to
look fabulous in gorgeous piazzas like San Lorenzo in Lucina. Campo Marzio can be a bit of a sleeper after aperitivi hour (21:00), so visit by day and experience the pulse of daytime Rome.