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Excelsior Palace Hotel

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1,300 Reviews from our TripAdvisor Community

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Showing 528: English reviews
Biot, France
Reviewed 30 October 2016 via mobile

We discovred this hotel ten years ago. And since then we come back one - two times a year. Everything is perfect with this place, the food, the service, the rooms the restaurants. It is also a great place to take children. We are always looking forward to come back to this elegant palace.

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Helpful?
Thank norvege1978
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for the preference renewed to the Excelsior and for commenting your last stay. We are delighted to hear that you appreciated again our property. Looking forward to welcoming you again, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager

Phoenix, Arizona
Reviewed 30 October 2016

The service was flawless! The views AMAZING! The location excellent for running down to Cinqua Terra or over to Portofino. Our room was lovely and our bathroom large and inviting. We took a train here from Rome and the hotel is 5 min from the train station. The ferry is an easy way to get around too! Cabs are expensive...

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1Thank ttj1028
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your comments on the occasion of your recent stay with us. We are delighted to hear that you appreciated our property above all the location, the service and the room. Looking forward to the pleasure of welcoming you again, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager

Reviewed 29 October 2016 via mobile

Beautiful rooms, great breakfast ,spacious and clean rooms which is a rarity in Italy!!! Infinity pool is a bonus and setting is just breathtaking Highly recommend for fussy travellers like myself who love good service and cleanliness

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Helpful?
2Thank Hyacinta Z
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your stay in April at the Excelsior. We are pleased to hear that you fully enjoyed the experience of being our Guest. Hoping to welcome you again to the Excelsior, we thank you for your kind attention and we send you our warmest regards from Rapallo. Aldo Werdin General Manager

Modiin
Reviewed 28 October 2016

We spent 4 nights at the Excelsior Palace Hotel. We arrived just before the sun went down to see the great view from our room balcony. We were checked in by a professional and friendly receptionist and went out to grab a bite as the prices of the hotels restaurant had no correlation whatsoever to hotels price. The room was...

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Helpful?
Thank Adar C
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We regret to read about your disappointment. Concerning the Wi-fi connection, we are awfully sorry for the inconvenience you experienced and we wish to inform you that we are still working to improve the service. With regard to the parking issue please be informed that we are a five star luxury property and therefore the valet service is...

Stockholm, Sweden
Reviewed 27 October 2016

What this hotel has more than anything is stunning views! I had a room facing the ocean and it was fantastic to see the whole sea outside of the balcony. The hotel has that old feel to it, The room was clean and the food was nice. And even though small portions we got so many different things that you...

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1Thank Tiare72
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thanks for your great review on the occasion of your recent stay at the Excelsior. We are delighted to hear that you appreciated our property above all its views, the room and our Staff. Looking forward to the pleasure of welcoming you soon, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager

Manhasset, NY
Reviewed 26 October 2016

Last week I visited also Italian Riviera on business trip and stayed in this beautiful hotel in Rapalo. Had a nice room, even small with great view to the sea. Service was very good and I love this hotel. In 2018 we are planning to bring a large incentive group to Portofino Region and I am looking to work with...

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Helpful?
1Thank MisoManhasset_NY
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your great review on the occasion of your business stay with us. We are pleased that you enjoyed our Hotel and you are thinking about a new incentive group at our property for the 2018. Thanking you for your kind attention, we assure you of our personal assistance at all times and we send you...

tel aviv
Reviewed 24 October 2016 via mobile

Located amid wonderful sea view, large five star hotel. Expensive. The hotel is clean and the rooms being clean even twice a day. But: the indoor swimming pool is small; the fitness room is poorly equipped; the que for breakfast took 30 minutes!; the food in the hotel resturent and room service is very expensive; some of the staff in...

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Helpful?
1Thank udias
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Greetings from the Excelsior Palace Hotel, First of all let us thank you for your comments. We are awfully sorry to hear about your disappointment concerning your recent stay with us. Regarding your remark about the Fitness area, as already specified, we wish to inform that there is a project to improve all the Wellness area. Moreover, concerning the Buffet...

London, United Kingdom
Reviewed 24 October 2016 via mobile

This hotel has a touch of Italian class about it. A vintage grand hotel based in the delightful Rapallo municipality in Italy. The walk from the main building to the private beach area is lovely. Myself and my lady are hoping to make this hotel part of 'our day' that is coming up soon.

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Helpful?
Thank Adam O
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review on the occasion of your recent stay at the Excelsior. We are delighted to hear that we did meet your expectations. Thanking you for your kind attention, we assure you of our personal assistance at all times and we send you our warmest regards from the Portofino Coast. Aldo Werdin General Manager

Lynbrook, NY
Reviewed 22 October 2016

Can't say enough fantastic things about this hotel. My room was beautiful and the view breathtaking! I spent 2 nights there and I never had the desire to leave the hotel. The restaurants are pricey, but the food is very good. Amazing and relaxing experience!

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Helpful?
Thank skidzam
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your comments about your 2 days at the Excelsior Palace Hotel. We are delighted to read that you really like our property. Looking forward to welcoming you again, maybe for a longer stay, we send you our warmest regards from Rapallo. Aldo Werdin General Manager

Zurich, Switzerland
Reviewed 22 October 2016

Liked the sea view from our room and the outdoor pool. Didn't like the queues at the Front Desk, queues to get a table at breakfast, queues to get to to the breakfast buffet, The property is quite run down. Horrible spa: stinky steamroom, luke warm tiny sauna in terrible condition. Never seen a sauna made from warnished wood. Just...

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Helpful?
Thank Skiffy73
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Greetings from Rapallo, We believe that writing a review about a stay spent nearly twelve months before is always a risk since quite a long time has passed and one may be confused. Furthermore, the content of the review itself may no longer reflect current reality. However, the situation described evokes a stay in peak season more than one during...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
The Lord Byron Restaurant
The Lord Byron Restaurant
Cuisines: Italian, Seafood, Mediterranean, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035, Rapallo, Italy
Region: Italy > Liguria > Italian Riviera > Rapallo
Price Range: $174 - $936 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Palace Hotel 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hotel Excelsior Palace
Hotel Style:
#1 Business Hotel in Rapallo
#2 On the Beach Hotel in Rapallo
#2 Spa Hotel in Rapallo
#3 Romantic Hotel in Rapallo
#3 Luxury Hotel in Rapallo
#5 Family Hotel in Rapallo
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Questions & Answers

Here's what travellers have asked, with answers from Excelsior Palace Hotel staff and other travellers.
17 questions
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Fairview
Fairview
over a year ago
Fairview
over a year ago

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Questions? Get answers from Excelsior Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“sea view are always the best.”
 of 5 bubbles Strnnik93, 6 Feb 2017 | Read review
“i real new our room, think so all room are nice”
 of 5 bubbles W4409JJ_, 6 Feb 2017 | Read review
“Have a sea view, well worth the extra.”
 of 5 bubbles lauraponzecchi, 22 Nov 2016 | Read review
“If you are traveling with children and can afford it, take two connected rooms...”
 of 5 bubbles AdarC, 27 Oct 2016 | Read review
“Make sure to get a room with ocean view!”
 of 5 bubbles Tiare72, 27 Oct 2016 | Read review
5 of 5