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BEST WESTERN Hotel Cappello D'Oro

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Certificate of Excellence
GreenLeadersGold level
14/05/2017 15/05/2017
1 room 2 adults 0 children
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747 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hotel Cappello D'Oro
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Showing 376: English reviews
Quebec City, Canada
Reviewed 23 June 2013

I used to be disappointed in the past by Best Western hotels - the Cappello d'oro made me change my mind. Good and friendly service, large breakfast buffet and varied & good food, comfortable beds, very clean room, for a very good price. The only thing that was not perfect is during our stay, they had difficulty with the air...

Thank rudbeckie
Limerick, Ireland
Reviewed 22 June 2013

Stayed here for 1 night in a triple room for an early flight from Bergamo, our room was spotless, quite spacious, has a ps3 & flatscreen tv, only 2 english channels tho. Breakfast was the usual fare, all good, no complaints. Check in was quick & easy, nice town to explore, visited Citta Alta. Taxi was €17 next morning for...

Thank dgosul
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear dgosul, thanks for your review concerning your quick stay in our hotel. I really hope you will have much more time during your next visit, Bergamo is very nice! Of course having much more time you can also enjoy all the services of our hotel and, above all, our renewed Antico Ristorante del Moro! I hope to welcome you...

Sydney Australia
Reviewed 8 June 2013

The hotel is located an easy five block walk from the railway station and about double that to the funicular to the Citta Alta. Our room, 105, was narrowish room over the hotel entrance. It had old style clothes cupboards, with lots of shelving and hanging space. The luggage rack was wooden and the minibar was inside another commode, along...

1Thank yns_10
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear yns_10, thanks for your review but "ok" is really far away from our target! I am sorry to learn that there are several things you did not like, we will surely use your suggestions to emprove our service. We hope you will give us another chance to show you that we are not only ok! See you again in...

Reviewed 3 June 2013

Stayed two nights at the end of May. Arrived late evening but received a warm welcome. The room was lovely, Hotel is clean, the bar area is just a room with no atmosphere and the drinks expensive. Breakfast was fine, usual continental items. The hotel is in a great location. It is about a 15 minute walk to the funicular...

Thank mandypops
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear mandypops, thanks for your review concerning your stay in our hotel. I am happy to learn that you enjoyed your stay and particularly the visit of Città Alta! The second funicular you spoke about takes you up to San Vigilio and the view from this hill is really wonderful. I hope to welcome you again in our hotel, see...

Reviewed 1 June 2013

Stayed at week at this hotel end of May. Centrally located with excellent bus service to all attractions. Staff at this hotel are extremely professional, friendly and helpful at all times. The old town of Bergamo is beautiful and interesting, with stunning views over the entire city. The funicular railway takes you up to the old town and the second...

Thank Owen011
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear Owen, I am very happy to learn that you had a good stay in our hotel. Bergamo is really beautiful and- as you told- Città Alta is really particular and charming! I hope you will come back in Bergamo, you can take advantage of summer sales and enjoy our new beautiful dehor, for example! See you soon!

Reviewed 29 May 2013

Spent a week in Bergamo In May 2013. Stayed at this hotel. It is situated right in the centre of the town and easy access to station, upper town and shopping. Staff were courteous and helpful at all times. Room was adequate size, but would propably request a larger room if staying again as we were there for 7 nights....

Thank BMcG
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear BMcG, thanks for your review. Your opinion is very important for us and we will take your suggestions into great consideration. Thanks also for pointing out the advantages of our hotel such as the central position, our breakfast and above all, the courtesy and helpfulness of our staff. I hope to welcome you again in our hotel, see you...

Reviewed 28 May 2013

Excellent location beside airport shuttle stop. Very clean, friendly staff and breakfast good. We had a room at the back no street noise. However there was noise which could be heard from the room next door - limited soundproofing. Overall a good stay but by Irish hotel standards I would rate the hotel as a 3 star and not 4...

Thank ArdMhacha
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear ArdMhacha, thanks for your comments, we will keep your suggestions in consideration to emprove our service and give the best experience to all our guests. Hoping to welcome you again, Best Regards.

Oslo, Norway
Reviewed 27 May 2013

Stayed one night during Easter 2013. After reading reviews on tripadvisor mentioning traffic noise, we made sure to ask for a room facing the backyard when booking -and were happy campers in a quiet room. Good beds, good size room and bathroom, good pressure in the shower, which is not always the case in Italy. Free wifi, remember to ask...

1Thank JeaMad
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear JeaMad, thanks for your review, we appreciate your comments. Concerning allergies, we have an entire floor of rooms with wooden floor and we also have a pillow menu with pillows for allergic people; furthermore our rooms are all equipped with double glasses so the noise it is really not a problem and you can enjoy a view of our...

Reviewed 23 May 2013

The Best Western Premier Cappello d’Oro is a great place to stay and is indeed worthy of its 4 star rating. We booked three nights in a superior double room on the first floor which we found spacious, comfortable and finished to a high standard of decorative order. We had plenty of drawer and wardrobe space so it was easy...

Thank DebbieReynolds
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear Debbie... wow! What can I say? Your review make us feel very well, we are very proud of your words because we are working hardly to obtain these results. You are perfectly right, customer satisfaction is really our priority. Thanks for all your comments, we will take them into great consideration! I hope to meet you during your next...

Porto De Mos
Reviewed 21 May 2013

We travel extensively and frankly in the past i haven't been greatly impressed by Best Western. This hotel is a gem. The staff couldn't have been more helpful, it was spotlessly clean , the room was well equipped and the breakfast was way better than we expected. The management ofv this hotel deserve a big pat on the back !

Thank GerryPortoDeMos
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear GerryPortoDeMos, thanks for writing a review concerning your experience in our hotel. We are very proud being considered a "gem" and we hope this will revalue the consideration you have of Best Western brand, there are surely many other gems in our chain! I hope you will visit us again, it will be a pleasure for me to meet...

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14/05/2017 15/05/2017
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  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN PREMIER Hotel Cappello D'Oro is committed to combining the charm of traditional hospitality with modern comforts and efficiency, providing the ideal environment for cultural tourism and business requirements, in Bergamo city centre. The four-star accommodation delights guests with the quality of its rooms, the welcoming approach of its staff and the hotel's enviable position. ... more   less 

Additional Information about BEST WESTERN Hotel Cappello D'Oro

Address: Viale Papa Giovanni XXIII 12, 24121 Bergamo, Italy (Formerly Hotel Cappello D’Oro)
Region: Italy > Lombardy > Province of Bergamo > Bergamo
Price Range: $123 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Cappello D'Oro 4*
Number of rooms: 90
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Also Known As:
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Hotel Bergamo
Best Western Bergamo
Bergamo Best Western
Hotel Style:
#2 Green Hotel in Bergamo
#6 Family Hotel in Bergamo
#6 Luxury Hotel in Bergamo
#7 Romantic Hotel in Bergamo
#10 Business Hotel in Bergamo
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel Cappello D'Oro staff and other travellers.
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Questions? Get answers from BEST WESTERN Hotel Cappello D'Oro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the courtyard are quieter.”
letter1, 17 Apr 2017 | Read review
“Courtyard side.”
max_patrick, 10 Apr 2017 | Read review
“Worth an upgrade - hotel told us superior rooms are equivalent to standard in UK”
dpr6, 3 Jan 2017 | Read review
“only one elevator but no wait for it and hotel was full”
V6109VRmichaelw, 7 Nov 2016 | Read review
“Room with a view on the street on the third floor was excellent. If you want a more quiet room ask for one on the inner side.”
  • street view from our window
Peter_Floriana_Malta, 4 Nov 2016 | Read review
5 of 5
US$92* /night
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Prices are for 1 room, 2 adults
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