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NH Collection Torino Piazza Carlina

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Piazza Carlo Emanuele II 15, 10123 Turin Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (889)
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Panoramas (10)
Room & Suite (312)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Torino Piazza Carlina
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 137 hotels in Turin
Location
Cleanliness
Service
Value
Travellers' Choice
The brand new NH Collection Torino Piazza Carlina hotel sits in the very heart of Turin. It has a rich history, dating back to the 17th century. The beautiful Po River is a short 5-minute stroll away and some of Turin's most popular attractions can be found just around the corner.
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Property amenities
Paid private parking nearby
Free internet
Breakfast available
Bicycle rental
Business Centre with Internet Access
Conference facilities
Rooftop terrace
Baggage storage
Parking
Wifi
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Private balcony
Room service
Safe
Telephone
Wake-up service / alarm clock
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Historic Hotel
Languages Spoken
English, French, German, Italian
1773Reviews23Q+A62Room tips
Traveller rating
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Popular mentions
Greg J wrote a review May 2021
Geneva, Switzerland3 contributions3 helpful votes
A well maintained and professionally run operation. Centrally located in an historical building with modern facilities. An excellent breakfast offering and quality restaurant for dinner service. A small but well equipped fitness centre with well controlled access to meet COVID constraints. I will continue to return to this hotel.
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Review collected in partnership with NH Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 24 May 2021
Dear Greg J, on behalf of the entire staff and myself we would like to thank you for choosing NH Collection Piazza Carlina and sharing your great experience with us. We are pleased to read your comment and that you appreciated the whole experience. Central location, breakfast service, gourmet Restaurant and panoramic fitness center are surely great services, but Staff professionalism is definitely one of our strong point, we are more than pleased and happy to know that we succeeded with our service! Looking forward to seeing you again, we thank you for the time dedicated to share your experience. Best regards Velia Borreca General Manager
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FulvioD wrote a review Feb 2021
dublin2 contributions5 helpful votes
Upon booking I had high expectation con I’m from Torino and I saw this hotel during construction - it was the talk of the town Finally I got the chance to spend 3 nights there specifically to try it out and .. Cold environment (also literally) and almost absent customer experience - distance and coldness from everyone Amazingly poor maintenance of the room: shower stuck by calcare and leaking everywhere, room cold, temperature button not working properly, one single wardrobe 50cm wide with one shelf, curtains not sliding and one off, only one set of towels (we had to call, ask for the second set and the shower gown), Nespresso machine not working properly - superior room w view Breakfast low /,average quality sadly presented The very young stuff trying to make out their best out of good will (a plus goes to them for the effort) but too young to deliver any sort of customer experience and kinda lost, expected by this hotel The parking 30eur / day A THEFT - UN FURTO soooooooo expensive A true pity, I would not recommend neither return ! The dinner was good and the view of piazza carlina cool but for these two items there is no need to stay at NH, you just need to stand in the piazza admire it and try the many good resto in Torino w warm customer experience from the locals ! AH the bed and linen comfy ++ Arrivederci !
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Date of stay: February 2021
2 Helpful votes
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 9 Feb 2021
Dear FulvioD, thank you for taking time to comment on our Hotel and the services rendered, I am happy to know that you found our bed and linen comfortable, have a nice rest is one of the most important point for us. I found a little unfair the use of the word "Pity" regarding our service and in particular concerning what you point out: Maintenance : In this period we are running with low occupancy due to pandemic situation and never like today, room are checked daily. Concerning the shower in which you see “calcare” (limestone), I am really surprised just because we treat our taps and sink every two weeks. But please, apologize in case you noticed some drops. We check the Temperature botton in your room and seems to work propely, every guest has the possibility to operate manually from the room two degrees above or below the temperature in the room. If you would like another temperature, we are happy to be able to operate the thermostat directly from the reception, setting the required temperature. The Lavazza Machine (not Espresso) has the instruction on the side to work it properly. You may didn’t noticed that. Breakfast: With regard to Breakfast service, unfortunately the regulations regarding the containment of the spread of the Covid 19 Virus impose effective restrictions. However, we work hard to improve our service and satisfy our guests expectations, accept my apology for any uncomfortable service. Parking: the price of our parking space is in line with the various solutions available within walking distance of our hotel. In any case, since you look real surprised about the price to the point to define it improperly a “furto”, be aware that this information is well expressed both on the booking confirmation, both on our corporate website and on the various sales websites. You may didn’t noticed that. About the customer experience that you describe “distance and coldness from everyone”, You may know that during the actual emergency situation due to Covid 19, everybody is forced to follows all protocols that ensure the social distancing required when interacting with others. In this terms, is a little difficult to be “close and warm” as we usually are. We even redesigned the common areas, the furnishings have been re-positioned, in line with the new legislation, to facilitate the social distancing of the guests. Last but not least, since the construction works you mentioned, almost 7 years are passed and believe me, we are still the talk of the town for our qualities! At the Hotel NH Collection Piazza Carlina our aim is to exceed the expectations of our Guests, and we deeply regret when we do not fully achieve this but please, give weight to the public words you use, at the light of the effort that everybody is facing. Best Regards,
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Sasa wrote a review Oct 2020
13 contributions24 helpful votes
On arrival, they refuse the parking although it is written it is available. Their explanation was only 30 available park places and 160 guests. I still wonder why this should be my problem as customer. On the breakfast, all you hear is: arrivo subito but I am still waiting. Terrible terrible service. It is a shame because the place is beautiful and the coffee is good. To be fair, the rooms are cleaned
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Date of stay: October 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 2 Nov 2020
Dear sasa-le-belge, thank you for taking time to comment on our Hotel and the services rendered, I am happy to know that you found our rooms well cleaned: one of the most important point mostly during this tough times. I found a little unfair the use of the word "shame" regarding our service and in particular concerning what you point out: parking spaces inside our internal garage are not guaranteed. This information is well expressed both on the booking confirmation, both on our corporate website and on the various sales websites. Therefore, once the parking spaces in our garage are finished, our reception Staff is always available to support our Guests by illustrating the various solutions available within walking distance of our hotel. With regard to Breakfast service, unfortunately the difficult moment imposes us several restrictions. However, we work hard to improve our service and satisfy our guests expectations, accept my apology for any uncomfortable service. At the Hotel NH Collection Piazza Carlina our aim is to exceed the expectations of our Guests, and we deeply regret when we do not fully achieve this but please, give weight to the public words you use, at the light of the effort that everybody is facing, this attitude, believe me, does not help anyone. Best Regards
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Max H wrote a review Oct 2020
7 contributions13 helpful votes
We recently stayed with my Wife and it was a great stay. The staff were friendly and the rooms were great as was the breakfast and the location.I would highly recommend it for a couples looking for a place to stay that is central and parkings are available nearby.
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Date of stay: September 2020
2 Helpful votes
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 29 Oct 2020
Dear Alejandro H, thank you for this positive score about the experience spent at the NH Collection Piazza Carlina! We love having enthusiastic Guests like you and for this reason we really hope to welcome you back very soon. I assure you that comments like your provides with the esteem to continue in our daily effort and it is our commitment to show that we can make Guests feel surprised and special while staying with us. We look forward welcoming you soon again in the near future. Best Regards Velia Borreca General Manager
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Philippe M wrote a review Aug 2020
Pourrieres, France8 contributions33 helpful votes
Very nice building at the heart of Torino. Premium room of high quality, wide and quiet. The staff is nice and efficient. Excellent breakfast taken in the middle of the very nice inner courtyard. Nice rooftop. Parking at sensible price.
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Date of stay: August 2020Trip type: Travelled as a couple
3 Helpful votes
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 6 Sep 2020
Dear Philippem154, on behalf of all the Staff and myself thank you for staying at the NH Collection Piazza Carlina and sharing your experience. We are happy to read your review and to know that we have completely satisfied your needs and expectations! In particular that you enjoyed our Breakfast served in the amazing inner courtyard, decorated by lemon trees. Looking forward to welcoming you again as our Guest in the future for a new and Extraordinary Experience with us, Best regards and Arrivederci! Velia Borreca General Manager
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PRICE RANGE
US$133 - US$247 (Based on Average Rates for a Standard Room)
LOCATION
ItalyPiedmontProvince of TurinTurinCentro
NUMBER OF ROOMS
160
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Frequently Asked Questions about NH Collection Torino Piazza Carlina
Which popular attractions are close to NH Collection Torino Piazza Carlina?
Nearby attractions include Museo Nazionale del Cinema (0.5 km), Mystery House Room Escape (0.2 km), and Fondazione Accorsi Ometto - Museo di Arti Decorative (0.3 km).
What are some of the property amenities at NH Collection Torino Piazza Carlina?
Some of the more popular amenities offered include breakfast buffet, room service, and a business centre.
What food & drink options are available at NH Collection Torino Piazza Carlina?
Guests can enjoy breakfast during their stay.
Is parking available at NH Collection Torino Piazza Carlina?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to NH Collection Torino Piazza Carlina?
Conveniently located restaurants include Hambre burger, Stefano Fanti, and Brûlé Piadineria - Via Carlo Alberto.
Is NH Collection Torino Piazza Carlina located near the city centre?
Yes, it is 0.7 km away from the centre of Turin.
Are any cleaning services offered at NH Collection Torino Piazza Carlina?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Torino Piazza Carlina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Torino Piazza Carlina?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to NH Collection Torino Piazza Carlina?
Many travellers enjoy visiting Palazzo Reale (0.8 km), Piazza Carignano (0.5 km), and Basilica of Superga (6.2 km).
Is NH Collection Torino Piazza Carlina accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.