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Relais & Chateaux Hotel Castel Fragsburg

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#6 of 57 Hotels in Merano
Certificate of Excellence
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255 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Holland, Michigan
Reviewed 10 October 2016

After a ten minute winding climb amid vineyards the charming Hotel Castel Fragsbug appears at a sharp turn! This is "The Sound of Music" personified! Each suite contains sitting areas, a porch, state of the art bathroom and a huge bedroom. Lighting is high tech without a wasted watt. Dining on the main floor is elegant - even the breakfast...

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Helpful?
Thank jane o
Alexander O, reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear Jane o, Thank you very much for this marvelous review. Thank you especially for your compliments about our Restaurant and our special breakfast Royale, we are gald you enjoyed it. We hope that we can welcom you again here at the Castel Fragsburg. Family Ortner & and your Fragsburg Team

Reviewed 4 October 2016 via mobile

Recently stayed 4 nights at the Castel Fragsburg. We had a larger corner room with amazing views. The GOOD POINTS: The drive up to the property through apple orchards is very charming. The view from both our room and the restaurant is amazing 5 stars. The staff was very nice and attentive, 5 stars. The food was very good (good...

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Thank Steven M
Alexander O, Reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear Steven M, Thank you for taking the time to write this review. Thank you also for your compliments about our staff and the food in our Restaurant. Regarding your input about the bathroom and the furniture in your room we will do our best during the colosing time in winter to make some changes and bring the room up...

Reviewed 27 September 2016

My wife and I stayed here as part of a group booking. The hotel is up a very long and steep hill but the views are dramatic. In fact our first room was on the most top floor and the room was multistory. We could not stay in this room because of my wife's fear of heights. This room was...

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Helpful?
Thank Dave A
Alexander O, Reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear Dave A, Thank you for taking the time to write this review. We are glad that you had a good time and that you enjoyed the view of Merano and the spectacular mountains. We are very sorry that you found a bug in your room, but as you said our hotel is located in the woods and sometimes we...

Umbertide, Italy
Reviewed 18 September 2016

Beautiful location, excellent service and delicious, fresh and expertly prepared food. The breakfast surpasses all expectations, with smoked fish, vegetables, the inclusion of root powders, fresh ginger, flax seed, chia seeds, health smoothies as well as the expected eggs, yogurt, fresh fruit and cereals. The yoga instructor, Belle, is knowledgeable, professional and considerate: appropriate for anyone wanting to try yoga...

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Helpful?
Thank pmayb2016
Alexander O, Reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear pmayb2016, Thank you for taking the time to write this comment about our hotel. Our breakfast Royale is very special and made of homemade and local products so we are glad you enjoyed it. We pasted your compliments on to Belle and she was very touched. We hope to see you soon again. Family Ortner & your Fragsburg Team

Benglen
Reviewed 11 September 2016

Excellent food, great environment and a beautiful property - enough reasons to look forward coming back soon! We enjoyed the stay of three days very much. Our two dogs have been welcomed too. Great experience overlooking Meran.

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Thank thomaspY1355JT
Alexander O, Reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear tomaspY1355JT Thank you very much for writing this great review. We are glad that you and your dogs had a good time. We would love to welcome you again and are looking forward to your next stay. Best regards Family Ortner & your Fragsburg Team

Reviewed 11 September 2016

On the second day of my stay here, I was greeted by the (on site) owner. I sincerely asked him how had he made Castel Fragsburg even better than my previous visit in April of this year. I really didn't think it was possible to improve on any aspect of my stay here. I have the opportunity and pleasure to...

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Thank Maria R
Alexander O, Reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear Maria, Thank you so much for this amazing review. It is great to hear that you think that we became even better since the last visit. Special thanks for your compliments of our staff. They are the heart and soul of our hotel and each of them gives their best to make all our guests feel welcome and make...

Philadelphia, Pennsylvania
Reviewed 10 September 2016

This is my third year in a row that I have chosen to stay here. I was eager to return to magnificent surroundings, gourmet food, and the care of a fantastic Staff - one of whom I want to take home with me! The host is charming and gracious. A few casual sentences cannot begin to do this place justice....

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Thank jeanvh2016
Alexander O, reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear Jeanvh2016, Thank you for your lovely review and for being such a loyal guest. Thank you for the compliment regarding our staff. Knowing that you enjoy the time spent in our hotel is the best reward for all of us. We are looking forward to seeing you next year. All the best Family Ortner & your Fragsburg team

Reviewed 26 August 2016

summary: truly a 5 star hotel in every aspect that will serve as a benchmark for all other 5 star hotels for us from now on: service, quality of food, taste in every detail is top-notch. it's very rare that all aspects of a hotel play together so nicely on such a high level: highly recommended for people who like...

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1Thank vir2l
Alexander O, Reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear vir2l, Thank you for taking the time to write this review and thank you for all this kind words and compliments. We passed all your comments on to our staff and to Antonio, how indeed is very kindharted and professional. He was very touched by your compliment. We hope that we can welcome you soon again. Best regards Familiy...

New York City, New York
Reviewed 17 August 2016

I can not think of one negative thing to say about this hotel. Every single staff member went out of their way to help (I could not get on WiFi at first). Lenka (?) Lenska (?) sorry I can't remember her name exactly) at the front desk went out of her way to help. The wait staff were fantastic. And...

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Thank ann2015959
CastelFragsburg, Reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear ann2015959, Thank you very much for your great review. Thank you especially, for all your compliments regarding our staff. Everybody is trying their best to help make our guests stay memorable so we highly appreciate your words. We hope to see you soon. Best regards Family Ortner & your Fragsburg Team

Boston, Massachusetts
Reviewed 12 August 2016

I cannot think of anything (besides improving the WiFi and providing washcloths) that I would change about this property. The food, the rooms, the staff, the service, the attention to detail, were among the best we've ever experienced.

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Thank Sooze1961
CastelFragsburg, Reception at Relais & Chateaux Hotel Castel Fragsburg, responded to this review

Dear Sooze1961, Thank you for recent review. We are very happy to hear that you had a "magnificent" stay here at Castel Fragsburg. Thank you also for your comment about our WiFi. We will do our best to improve it. We hope that we can welcome you soon again. Best regards Family Ortner & your Fragsburg team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
High above the valley of Merano – nestling against the sundrenched southern slopes of the mighty Dolomites and commanding spectacular sweeping views over one of Europe’s most enchanting landscapes: this is Castel Fragsburg, a fine 17th century Retreat of noble origins, now the smallest luxury hotel in the region. Castel Fragsburg is privately owned since 1955 by the Ortner family, who continue to give the hotel remarkable character reflecting the unspoilt, vast landscape of the Dolomites and the vineyards and orchards of South Tyrol. As a member of Relais & Châteaux the Castle Fragsburg follows the philosophy ‘a unique home for a unique stay’ and is part of their ‘collection of the world’s finest restaurants and hotels’. ... more   less 

Additional Information about Relais & Chateaux Hotel Castel Fragsburg

Address: Via Fragsburger Strasse, 3, 39012, Merano, Italy
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Merano
Price Range: $514 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Relais & Chateaux Hotel Castel Fragsburg 5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Castel Fragsburg Hotel
Hotel Style:
#3 Romantic Hotel in Merano
#4 Spa Hotel in Merano
#4 Luxury Hotel in Merano
#5 Family Hotel in Merano
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Questions & Answers

Here's what travellers have asked, with answers from Relais & Chateaux Hotel Castel Fragsburg staff and other travellers.
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Questions? Get answers from Relais & Chateaux Hotel Castel Fragsburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room will have a view - some take a bit of a winding tour through the castel!”
 of 5 bubbles janeo830, 10 Oct 2016 | Read review
“All rooms are different and unique, this is an old castle!”
 of 5 bubbles 800davea, 27 Sep 2016 | Read review
“2nd floor facing the valley”
 of 5 bubbles ann2015959, 16 Aug 2016 | Read review
“Stayed in the Royal Suite - It was LOVELY!”
 of 5 bubbles Sooze1961, 12 Aug 2016 | Read review
“Book a room with private terrace and larger bathroom (deluxe suite).”
 of 5 bubbles Travelsig, 9 May 2016 | Read review
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