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Best Western Premier Hotel Sant'Elena

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#64 of 386 Hotels in Venice
Certificate of Excellence
GreenLeadersSilver level
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1,402 Reviews from our TripAdvisor Community

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Showing 831: English reviews
Edinburgh, United Kingdom
Reviewed 1 week ago

We stayed from 30/12/16 - 4/01/17. Arrived around 8.30pm to a lovely welcome at reception, quick and easy check in and a voucher to use for a free drink each. We only booked a standard double and the room was very small but had everything we needed, the hotel could not unfortunately offer us an upgrade. As we were tired...

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Helpful?
Thank HolidayGal05
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Guest from UK, we are pleased to know you appreciated your stay at our Best Western Premier Hotel Sant’Elena. Thank you for your kind words on our reception staff, we do our best to satisfy every needs. Concerning your experience at the restaurant, we are sorry it did not meet your expectations. We will use this valuable information to...

Gillingham, United Kingdom
Reviewed 1 week ago

We were very impressed with this hotel. It is in a quieter part of Venice but easily accessible with the water bus stop a short distance away or for the more active St Mark's Square is about 25 minutes walk away. We hoped on and off the water bus all over Venice and this was great for us. The hotel...

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Helpful?
1Thank Rachel D
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Mrs Rachel, first of all we would like to thank you for sharing your comments regarding the recent stay in our Hotel. Thank you very much for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon in Venice....

Taipei
Reviewed 2 weeks ago

We came to spend NYE in Venice and this hotel was a good choice as it is in a quiet location close to the boat stop- it takes about 30 minutes to get from the railway station. If you do not have ticket on the way back you can pay on the boat.Our room was in an annex as such...

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Helpful?
Thank MichaelTaipei
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Mr Michael, We very much appreciate your comments regarding your stay at the Hotel Sant'Elena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 3 weeks ago

Loved this hotel which was at the very end of the island. Quite and a bit isolated, which in my opinion is a good thing considering there are tourists everywhere in the heart of Venice. The hotel staff were very pleasant and accommodating. The breakfast was the best buffet I have ever experienced, with champagne and most anything you can...

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1Thank Josh A
Hartford, Connecticut
Reviewed 4 weeks ago via mobile

the room was very nice large clean and very comfortable bed. the only downside was the shower. do not drop the soap as unless you squat in place there is not enough room to bend over. with such a large bathroom you have wonder why the shower is such cheap small enclousure. however no matter how cheap the hotel or...

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Helpful?
Thank Travelloverdelmundo
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Guest from Connecticut, thank you for sharing with us your experience at Best Western Premier Hotel Sant'Elena. We are happy to know you appreciated the comfort of our rooms and the friendliness of our receptionist. We are sorry if the rest of the staff did not meet your expectations, we hope you could accept our most sincere apologies. We...

Michigan
Reviewed 4 weeks ago

We stayed here a total of 3 nights, two at the beginning of our trip and one at the end. Our rooms were different for each stay but were very nice and spacious. The staff was very helpful and friendly. Breakfast was excellent with a wide variety of foods. We eat vegan and found lots to eat. The location is...

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2Thank SimonPaddington
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Mr Paddington, we would like to thank you for sharing your comments regarding your recent stay in our Hotel. We are very happy to know that you well appreciated our standards, in particular the attitude of our staff and the quality of our breakfast, and also the location or our Property, 10 minutes from St Marks Square but in...

Reviewed 4 weeks ago via mobile

I stayed 2 nights in BWSE Hotel. The whole experience was wonderful. Very courteous staff, excellent facilities neat and clean and to top it all of, the menu had few Halal items in the menu which clearly underlined Management policy that the hotel welcomes and cares for guests from every part of the world belonging from every religion. Thanks Alot...

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Helpful?
Thank Zahid B
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Mr Zahid, thank you very much for taking time in sharing your recent experience in our Hotel. Thank you very much for your words of appreciation in particular regarding our staff, the standard of our service and our international menu. We really hope to have the opportunity to welcoming again in Venice, We remain with our best regards Verbiana...

Italy
Reviewed 4 weeks ago

Our stay at this place was good. The staff at the reception spoke English. The room was good with tea and kettle. Breakfast is good and minimal but could have be better. House keeping is good. The location is good , about 5-7 mins walk from the vaporetto stop. Only negative is the Lighting in the room is very minimal....

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Helpful?
Thank VijB
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Guest, thank you very much for taking time in sharing your experience in our Hotel. Thank you for your kind words of appreciation and thank you in particular regarding your remarks of the lighting in the room. We really hope to have the opportunity to welcoming you again at the Hotel Sant'Elena, we remain with our best regards Verbiana...

Los Angeles, California
Reviewed 15 December 2016

I stayed at the Best Western Sant'Elena a decade ago and was excited to come back. As soon as we decided to go to Venice, I immediately booked because of my previous amazing experience. The hotel was fine. The service was subpar to the last time, but it was fine. The food was lackluster the one night we needed it....

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Helpful?
Thank RJ L
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Guest from Los Angeles, we are sorry to read your words, especially because we did our best to help you when you contacted us informing about your jacket. Every time a guest forgets something at the hotel, we follow a strict procedure. Every object is scrupulously tracked and delivered to our Resident Manager, who takes it into custody. Your...

Reviewed 8 December 2016 via mobile

Not really a fan of this place. The staff is not too friendly, and the restaurant's food is only OK. The hotel is located far away from the main areas to visit. To access those areas entails and expensive ferry ride. The hotel room has poor lighting and room ergonomics. The area around the hotel is devoid of people and...

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Helpful?
Thank Alex H
RMHotelSantElena, Direttore at Best Western Premier Hotel Sant'Elena, responded to this review

Dear Alex, we are sorry to hear that your stay ay our Best Western Premier Hotel Sant’Elena was not satisfying, we hope you could accept our apologies. Our hotel is located in the greenest part of Venice, near the Biennale and at only 5 minutes from St. Marks’ Square and 10 minutes from Lido di Venezia by waterbus. It is...

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Staying in Castello

Neighbourhood Profile
Castello
Castello is the largest of the six sestieri (districts), and the only one not facing onto the Grand Canal. More than half of Castello is situated within Arsenale, the naval base, which occupies over one-fifth the area of Venice. This gentrified maritime neighbourhood feels busy but casual. Castello’s side streets are laid back, with small boats lining canals criss-crossed by laundry. Semiannual exhibitions add a strong artsy current to the Arsenale area. Via Garibaldi in Castello, with its shops and bars, has one of Venice's rare straight and wide boulevards. When a large ship turns around the Lido to enter the Giudecca Canal, the startling sight creates an illusion that it will run aground right on Via Garibaldi! Families treasure Giardini near the island's tip, green with rare trees and grass, and Riva degli Schiavoni is a popular spot for Venetians to take a stroll to watch the sunset.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Concierge

Additional Information about Best Western Premier Hotel Sant'Elena

Address: Calle Buccari,10 | Sant'Elena, 30132 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Castello
Price Range: $149 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Hotel Sant'Elena 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Best Western Venice
Venice Best Western
Hotel Style:
#5 Green Hotel in Venice
#34 Business Hotel in Venice
#45 Luxury Hotel in Venice
#53 Family Hotel in Venice
#73 Romantic Hotel in Venice
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Premier Hotel Sant'Elena staff and other travellers.
28 questions
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Troon, United Kingdom
Neston, United Kingdom
florida
Derbyshire, United Kingdom

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Questions? Get answers from Best Western Premier Hotel Sant'Elena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a junior suite which was great.”
 of 5 bubbles RachelD750, 9 Jan 2017 | Read review
“Not the annex”
 of 5 bubbles MichaelTaipei, 2 Jan 2017 | Read review
“Try and get a room with the Patio that overlooks the courtyard.”
 of 5 bubbles josha500, 31 Dec 2016 | Read review
“We were first floor which was quiet.”
 of 5 bubbles ssssDorset, 6 Dec 2016 | Read review
“Our room faced away from the sea but it still had a pleasant outlook.”
 of 5 bubbles BlueberryGeezer, 24 Nov 2016 | Read review
5 of 5
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