We were in Venice in August 2022 for a few days attending the Biennale. We were quite touched that staff remembered us from previous visits. Upon our arrival, we were upgraded to the Presidential Suite, complete with his and hers bathrooms and closets, drawing room and master bedroom and private balcony. The prosecco on ice was awaiting our arrival and very welcome after a sweltering day. Throughout our three days, we were attended to by the friendliest, most attentive and courteous staff - from the lovely Valentina at reception to the breakfast and restaurant staff. We cannot wait to return following the three-year renovation period. Beautiful and warm memories!
Did I mention the location? First, it is 2min to San Marco square, but in my view on the better side, just where the Grand Canal starts, because it is more central than the Zaccaria side and it has the open view on one side and Santa maria della salute on the other. Easy to get to Academia, go towards Rialto... Second, it is on the waterfront. They have the most stunning roof restaurant/bar in all of Venice. We were planning to dine there, but unfortunately the restaurant had very negative reviews, so we cancelled and opted to have drinks only. Breakfast is served right on the water, too, on the ground floor. Amazing! Third, for those who like to shop in the most expensive stores, this is in the middle of it. It is a grand hotel, slightly dated, but to me full of charm (when was the last time you had a real key to your room?). The service is impeccable. Water taxi straight from the lobby, and vaporetto just around the corner. What I loved the most was the price for a deluxe room on the top floor, which I somehow got on Orbitz for $350, breakfast included!…
We went to Venice for our anniversary and were so excited to stay at the Bauer because of its location and other reviews. That said, I wish the other reviews mentioned how dated the rooms were. The good thing is that Venice is so amazing that we didn't spend much time in the room. Our room was not ready when we arrived, so we decided to grab lunch in the hotel restaurant. The food was delicious and service was wonderful, however we were charged a coperto of $30!!! We were used to paying a small coperto at restaurants, but $30 in the restaurant of the hotel where we were staying seemed quite steep. Most disappointing was that the roof top restaurant was closed all of the nights we were there. I wish they had informed us of that when we made the reservation. All in all we had a wonderful time, but would probably choose another hotel the next time we are in Venice.…
Amazing hotel, beautiful location, amazing breakfast and bars… specially rooftop. Sheets and bed wonderful. Maid service very helpful. Great bathtub for long tiring days of walking. Walk in closet. 2 doors so you don’t hear those in hallway. Room service over priced $26 for 2 dishes of ice cream. Could use more as far as Devore on outside front of hotel on the piazza part. Flowers plants or something. Doesn’t do this amazing hotel justice. Deffintley 5 start. Very historic feeling. Private boat taxis entrance.
Beautiful hotel and location was excellent. Easy arrival and easy departure. Staff was so helpful and the view from our room, the roof top bar and the restaurant are beautiful. So happy with our stay and our tours departures were real close. Also easy to get an antigen test right around the corner. Thank you for a lovely stay
We have visited many 5-star hotels across the world, but unfortunately the Bauer Hotel in its current condition does not fit into this category anymore. It is well known that the Bauer Hotel is a “historical” hotel, and there is perhaps a charm to the concept of staying at a Hotel that was established in the late 19th century, but the current state of the Bauer is unacceptable for the 21st-century, discerning luxury-category traveler. Our arrival already marked a darkly ominous start to what would be a nightmare 3 day stay. Upon said arrival, we had to wait a good 5 minutes until staff was ready to check us in (already unacceptable in any 5-star hotel). During check-in we were told that they had “upgraded” us to an executive suite. Upon hearing this we were of course delighted (who doesn’t like a free upgrade?). We went to lunch with smiles on our faces (the room was still being made) - unaware of the horror that was to come. Upon arrival back in the hotel, the reception staff showed us our “executive suite”. Let me tell you, all the positive feelings I had of just arriving in Venice immediately left my body as I stepped inside of this “suite”. The room felt depressing. It was exceptionally dark, the bathroom was very small for a “executive suite”, the furniture seemed like it belonged into a repair shop for museum artifacts. The view was alright (partially overlooking the Grand candle), but there really was only one meaningful window in the entire room, so that wasn’t exactly adequate compensation. Moreover, the room was only semi-clean (hairs in the bathroom, stains in the carpet). Upon encountering this horror of a room, we decided we would refuse the so called “room upgrade” and request the room we had originally booked (a junior suite). Thankfully, the staff (after a bit of a discussion) gracefully allowed us to stay in the room we had actually booked. This room was certainly nicer (more windows, much larger bathroom, still a decent canal view). Unfortunately the furniture and interior design was still severely lacking. The toilet broke down during our stay, there was no key for the safe (you have to call down to the reception for this - why?), no complimentary water (only in the evening - again why?), no fruits, chocolate or any welcome letter to greet you, the TV was locked behind the cabinet (only in the evening after turn down do they open the cabinet and and allow you to use the TV apparently), poor quality of shampoo, body wash and conditioner, etc… To be fair, the water pressure of the shower was excellent and the beds were fine (hence 2/5 and not 1/5 for this review). Regarding the service, it seems a good number of the staff has lost the motivation to be friendly and welcoming to guests. The management was nowhere to be seen (not surprising given the state of the hotel and service). The concierge has zero pull to get you good restaurant reservations and they already have trouble booking water taxis in advance (it seems the Bauer Hotel has lost all the “soft power” it perhaps had some decades ago). We had a drink at the bar and it took 15 minutes for a waiter to ask us for the order (the people on the table next to us had to go to the bar directly so that they could even place their order). This is a long review so I will spare you any more of the headache-inducing details we had to witness during our stay here. During checkout we shared some of our issues with the reception staff and they told us the hotel will soon be closed for much-needed reservations. We felt like idiots booking the Bauer and expecting a solid 5-star experience. Perhaps the new management will be able to pull off a miracle renovation and restore this establishment to former glory (I wish them well). Certainly there will also be a “renovation” of the staff and in particular, management personnel. Until then stay at another of the other luxury establishments in Venice (hint: one of the recently renovated ones). Don’t make the same mistake we did!…
The Hotel Bauer is a gem of a hotel, a stunning and legendary property, it's beautiful art deco interior is iconic. However, the time has come for a renovation - although I have seen few hotels that have aged as well as the Bauer. Compliments also to the team, from the GM down to every employee we engaged with, it was always a pleasant experience. Wishing all the staff and team the best of luck for the upcoming renovation and transition as we are looking forward to returning - provided we can still afford it when it's finished!
Perfect hotel, rooms beautiful and modern. Amazing breakfasts ( free with your room) from 7-11 . Beautiful rooftop bar and restaurant. Service was amazing!! Restaurant Settimo Cinello on the roof has a wonderful tasting menu with wine…wonderful!!
Lovely hotel, amazing staff. received a complementary bottle of wine in my room as it was my birthday. The breakfast was out of this world and had everything you could think of including juice, bottles of bubbly, tea, coffee, cerial, toast, cold meats and cheeses, bacon, sausage, eggs, tomatoes, pastries, cakes, pancakes, fresh fruit.
Great location. Right off San Marco. Suggest you meet with Concierge as soon as you check in. We were a large group of 12 people in 5 rooms. With kids. The Concierge set us up with restaurants, day trips to Lido Beach and of course to Murano Burano. We had reservations at a "fancy" restaurant - he steered us away from that. Absolutely fantastic experience. Gave us umbrellas the one day it rained. Georgia at the Front Desk - we got her our check in was SMOOTH. She made it so easy.