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We are at the restaurant in the lobby. The wait staff was very rude. Snatching plates from our hands. We would try to kill them with kindness and say “Gratzi” every time they picked up our plates and served our food. And no response. They...More
We slept really well - the beds are incredible, and the rooms are soundproof (experience has taught me that not every hotel has soundproof walls). The room was also very clean - housekeeping did a good job. The front office staff was very courteous and...More
2 Thank floating_feather
Response from Morandini A, Direttore generale at Novotel Venezia MestreResponded 5 February 2018
We very much appreciate your comments regarding your stay at the Novotel Venezia Mestre Castellana.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More
Mexico City, Mexico
Reviewed 1 week ago
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
The hotel description on accord website states this is a short walk from Mestre, this is 4.5km and not so short! The staff are not helpful and there is clearly an issue with the door card system as our cards failed to work every second...More
Thank Steve D
Response from Cristiana C, Direttore at Novotel Venezia MestreResponded 1 week ago
thank you for taking the time to inform us about your experience following your stay at our hotel.
Please accept our apologies for what happened, which I assure is not the standard, but an unfortunate exception.
We would like to reassure you we...More
We stayed at this hotel at the end of out Italy trip... We landed in Venice and had our return flight from Venice...Hence we wanted to stay closer to Airport yet not too far from Venice...
This place is a Decent hotel... small room but...More
There is regular train service two blocks from the hotel. Be sure to check at hotel reception for correct train and times. The train takes you all the way to Venice. Same thing when returning to hotel.