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    Hotel Palazzo Stern

    Dorsoduro 2792-2794/A-2792/B, 30123 Venice, Italy
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    01/08/2017 02/08/2017
    US$387
    US$348
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    Traveller (986)
    Room & Suite (568)
    Dining (127)
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    Overview
    • Excellent81%
    • Very good14%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “ca' rezzonico” (94 reviews)
    “vaporetto stop” (202 reviews)
    “grand canal” (550 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Hot Tub
    Non-Smoking Hotel
    Suites
    Bar/Lounge
    Concierge
    Wheelchair Access
    Dry Cleaning
    Rooftop Terrace
    4.0 Star Hotel
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    Offers & Announcements: Package Deal
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    NH Collection Venezia Palazzo Barocci
    1,167 reviews
    #28 of 385 hotels in Venice
     
    Ca' Pisani Hotel
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    #16 of 385 hotels in Venice
     
    Hotel L'Orologio
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    Hotel Ai Cavalieri di Venezia
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    Rooms
    1 Aug2 Aug
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    1 room, 2 adults, 0 children
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    Reviews (1,673)
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    671 - 675 of 1,228 reviews

    Reviewed 24 May 2013

    When in Venice staying at the Palazzo Stern is a must. The moment you arrive the staff are very friendly and helpful. We had a problem with our room at the start but reception was brilliant and not only gave us a free upgrade but...More

    2  Thank Wayne S
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 31 May 2013

    Buongiorno! Thank you for your very nice review! I'm happy you enjoyed your stay and I look forward to welcome you again soon here in Venice. Have a great day! Roberto

    Reviewed 23 May 2013

    The Palazzo Stern is a beautiful building right at the Canal Grande, giving you the impression of living in a real palace. Our junior suite was spacious, nicely decorated and very well equipped (including a jacuzzi). The excellent location of the hotel next to a...More

    Thank observer081
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 29 May 2013

    Thanks a lot for your very kind review! I'm happy you enjoyed your stay with us and I look forward to welcome you again soon here in Venice. Warmest regards, Roberto

    Reviewed 23 May 2013

    This is a very attractive hotel, well-situated on the Grand Canal with a beautiful terrace. Most of the bedrooms would appear to be spacious and very well-furnished, but Room 101 is the exception. It is very small, lacks adequate storage space and has no windows....More

    8  Thank Mervyn P
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 23 May 2013

    Buongiorno! I'm sorry for the mistake in the description of the room. As I already wrote you about this matter, we changed our website and we made a mistake in the description that I didn't notice. We wrote the description of the deluxe room in...More

    Reviewed 22 May 2013

    Right on the grand hotel across from the Palazzo Grassi and at the Ca Rezzonico vaparetto stop,this is a wonderful small gem and a great bargain .The canal rooms are all jr suites,comfortable and tastefully done to period.These are half the price at the grand...More

    1  Thank RichardChi
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 29 May 2013

    Buongiorno! Thank you for your very nice review. I'm happy to know that you preferred us to many more famous hotels on the Grand Canal, and I'm happy you enjoyed your stay with us!!! We all look forward to welcome you again soon here, warmest...More

    Reviewed 19 May 2013

    We really enjoyed our stay in Venice and were pleased with our choice of hotel. It is a beautiful building and feels very luxurious in many ways. We also liked the location as it was quiet but easy walk to the tourist places and lots...More

    1  Thank IanJRichards
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 20 May 2013

    Buongiorno! Thank you for your very nice review. I'm happy you enjoyed your stay with us. Please accept my apologize for the JAcuzzi on the roof. Unfortunately we had technical issue and it took a couple of days to fix them (we had to wait...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Bar/Lounge
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$206 - US$614 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Business Hotel in Venice
    • #7 Family Hotel in Venice
    • #15 Luxury Hotel in Venice
    • #15 Romantic Hotel in Venice
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 24
    • Reservation Options
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    • Location
    • Italy >
    • Veneto >
    • Province of Venice >
    • City of Venice >
    • Venice >
    • Dorsoduro / Accademia
    • Also Known As
    • Palazzo Stern Hotel ,
    • Palazzo Stern Venice
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    Traveller (986)
    Room & Suite (568)
    Dining (127)
    Pool & Beach (4)
    Hotel & Grounds (914)
    Bathroom (44)
    Business Centre & Event Rooms (2)
    Nearby
    Dorsoduro / Accademia
    Artsy is the defining mood of this neighbourhood with
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    heiresses rubbing elbows. Peggy Guggenheim's
    collection, now a museum, lures chic locals for
    evening art aperitifs. Traditionalists and visionaries
    cocoon in bohemian luxury. La Salute basilica
    buttresses the neighbourhood to the east. Gondolas bob
    ...More
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    Ask a question
    Questions & Answers
    Ann D
    I'm so interested to see this review by Stephen C and note that it was posted THREE WEEKS AGO and the staff member who replied said this would "never happen again." Well, my children and i just returned from the Hotel Palazzo Stern and it was literally one of the worst hotel stays of my life. We too were coerced into going to Murano and told we would take a water taxi TO AND FROM the island. However, after I purchased nearly $500 worth of glass, we were put in a water taxi with another couple and then dumped on the OTHER SIDE OF VENICE from the hotel. Did I mention I had two children with me? I called the hotel and was essentially told "who cares, not our problem" so we struggled quite a bit (had I know this was the deal, I would have been more prepared and worked out a transportation plan) and returned to the hotel 90 minutes later, hot and sweaty and miserable. I spoke to the manager about how his description did not match our reality and he literally laughed at me and said I should have known that we he said transportation was provided, it was only one way. Later I watched this same manager mock another American family who asked for a recommendation for a restaurant that served good pasta. He sneered "this is ITALY, everywhere has pasta, if you can't be more specific, I can't help you." Finally, on the night before we were to leave, I asked the manager if we could get something for breakfast the next morning before we left. The posted breakfast times are 7:30-10, but we were leaving on a water taxi at 7 to get to the airport. He told me if we were there at 6:45, we could have rolls, coffee and hot chocolate, which sounded perfect. When we got downstairs at 6:45, however, the manager on duty scoffed at my request to enter the breakfast area and said "we NEVER serve breakfast before 7:30." I guess that was just another example of being lied to by Palazzo Stern management. In short, this hotel is gorgeous and in a wonderful location, but the people running it are so corrupt and such inhospitable jerks that I wouldn't wish a stay here on my worst enemy. Stay somewhere half as pretty with an ethical and friendly staff and you will have a much better time in Venice!! So I guess my question for the hotel staff is Why would you tell Stephen C that this would "never happen again" and then continue on with the exact same deceptive practices? And my question for other past guests is did you experience this sort of dishonest behavior or any other examples of rudeness or American-hating instances? If so, please share them here. Thank you!!
    14 July 2017|
    Answer Show all 12 answers
    Response from Robertino3 | Property representative |
    Dear Ann, I'm roberto Dazzo, manager of the hotel. As the other members wrote, we always put a lot of efforts on the guest services. I'm really sorry you had a bad experience with a Murano Tour, unfortunately we are not... More
    0
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    LotusKat82
    11 May 2017|
    Answer Show all 4 answers
    Response from Robertino3 | Property representative |
    Buongiorno! Sure we do have an elevator. There are many ways to get to the hotel, either from the train station or the airport. We do have our own private boat, you can use it free of charge if you book directly with us... More
    2
    Votes
    fitzus
    7 April 2017|
    Answer Show all 8 answers
    Response from Robertino3 | Property representative |
    Buongiorno Diane! We are close to San Marco but at the same time in a very venetian area. the walking distance is between 6 and 10 minutes. you can go there also by boat. We do have also another Hotel which is super close... More
    0
    Votes
    Room Tips
    "405 is the best"
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    "ask for rooms with views of the canal, very much worth the extra money!"
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    "We were very happy with our mid-range room"
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    "view over Canale Grande is possibly the nicest option"
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