We had a nice stay in the centre of Palermo, rooms were clean and the hotel staff were very responsive to our requests and breakfast although simple was satisfying. The location was great, right opposite the opera house and made a good base for exploring the city further. What I didn't like was ... - The bed was uncomfortable and I woke up with a sore back over several nights in a row. - I have bad knees and you have to walk up the steps to the first floor where the reception is situated . This information wasn't available when booking and i'd of stayed elsewhere if I knew this. Also of note, but unrelated to the hotel is that the taxis in Sicily were significantly over-priced, for example : Mondello Beach (EUR 30), Harbour (EUR 15) etc
Good location in Palermo to explore from with a great view of the Massimo opera house across the street from their balconies. Even though you are on a busy street, when the thick windows are closed we hardly heard a thing. Breakfast was served in our room which we enjoyed. Very clean and well maintained, we would stay here again.
We spent 4 nights here and the staff was beyond wonderful. So helpful polite and thoughtful. The Hotel is all on one floor and is perfectly located in the middle of the old tourist zone. The windows are double glazed so they are pretty soundproof. The rooms are spacious and lots of room for luggage and storage. We had breakfast served whenever we want to in our room and it was excellent.
We originally booked our trip in January 2020, and due to Covid, and several cancellations, we finally got to Palermo 29th May 2022! The staff at this Hotel have been amazing and so helpful, going out of their way to assist with our several cancellations (which was out of our hands). We were made to feel so welcome from the minute we stepped inside. Our Room (103) was lovely and although close to reception it was incredibly quiet. Breakfast was served in our room, and it was tasty, plentiful and delicious. Our room was cleaned daily. It is situated opposite Teatro Massimo, which makes it ideal for exploring the City. We could not find fault at all with the Staff and the Hotel. A Big Thank you to you all.
We stayed two nights and attended the opera in theater Massimo just across the street. The hotel is very good and the staff is super friendly. Guarded Parking nearby for a fair price. Acces to the center of palermo by foot is perfect. Good food available in the neighborhood.
We stayed for one night to go to the theatre. The location is excellent, central, opposite the theatre. This is the only plus. The room is good, in that the bed is comfortable and the shower works, but that is about it. No telephone in the room to contact the reception. No working television Poor breakfast in the room as there is no breakfast served in a buffet area. Room is noisy. Is it a 4 star hotel???? No way!!
Booked to stay at the hotel before COVID WE decided we wouldn't request a refund but chose to support the hotel in a difficult time We were given a voucher which we were then told had to be used by this year Originally booked for 4 nights but we booked for 3 nights Hotel location was excellent The Hotel is running in sleep mode and COVID is now an excuse , breakfast is served in your room ! We left after 2 nights Wake up Massimo Plaza we are your guests ,you are not doing us a favour by letting us stay
I pre booked this hotel as it advertised a 24 hour reception which given the curfew in Italy and my flight arriving after curfew was necessary. The hotel was advised the exact time I was due to arrive yet had locked the doors at 10pm failed to answer the intercom or telephone therefore leaving me on the street with no accommodation- they have subsequently failed to respond to any emails - in short only book this hotel if you want bad service and to sleep on the streets illegally and without due regard to your safety
Great hotel in the perfect location right in the centre of Palermo - friendly and efficient staff who spoke perfect English and were always available to offer advice on restaurants and places to visit. The hotel organised the transfer from and back to the Airport which worked well 😃
The hotel is beautiful, the courtesy of the reception is unique and the quality of the service. Only the breakfast was terrible, nothing special, no traditional food, all standard, like in a hotel three stars. It's a pity.