We stayed for four nights and were totally pleased. Location in Central Palermo, walking distance to restaurants and sightseeing venues. Staff was friendly, personable and accommodating. Espresso was primo. Staff cleaned room and restocked fridge. Perfect. Totally enjoyed. Recommend.
I am considering returning to Palermo just to spend some more time at the Alma Hotel. All of these 5-star reviews are absolutely deserved! As some background, I have Muscular Dystrophy and use a walker due to reduced mobility. My friends left me with a ton of luggage because I was returning to my home in Bologna by car. Like multiple heavy bottles of Sicilian wine. I knew that there was no way I could transport any of this by myself, so I started contacting hotels to see what my options were. People were pretty rude or unhelpful, until I found Alma Hotel. Michele and Noemi responded to my emails within minutes and assured me that they would be able to help. It is hard to put my relief into adequate words. When I arrived, Antonella, Paolo, and their staff went out of their way to welcome and assist me. I have been to more than 45 countries and have never experienced anything even close to this level of customer service. I legit almost cried. The location is great, the room is spotless, the Wifi was good enough for my work meeting, the bed was comfortable, and I didn't hear any noise the entire night. I can assure you that you will not find anything better. And after trying Antonella's breakfast cakes, you will never again be satisfied with another hotel breakfast with those nasty chemical eggs. If you are reading this review, please book this hotel immediately. Going anywhere else would be a waste of time and the biggest mistake of your life.…
I looked for a 3 star hotel with balconies and the Alma Hotel did not disappoint. The balcony was small, but there was room for a table and two chairs and a peek-a-boo view of the port. The staff was wonderful and provided all the information about Palermo I needed. Everything was so clean and it was very quiet. It was easy to get everywhere. The hotel is about 6 easy blocks from the Airport Bus, which I took to the airport for only 6 Euros.
A 3-Star Hotel with five star staff! Very helpful and welcoming. Located close to both street markets and chic shopping, the rooms were modern, clean and the AC worked very well. Very nice breakfast with homemade Gluten-free options (advise in advance). Lastly, their restaurant, Sapori Perduti, about a five minute walk from the hotel, was very good with plenty of Gluten-free options and nice wine list.
Our first stop on a trip through Italy. Will definitely go back and stay longer. Very clean, top notch customer service, Wonderful breakfast! So happy we relied on trip advisor reviews when choosing. It was around the corner from all the shops, bars and restaurants. Perfect location.
I stayed at the hotel 5 nights. The reception is not open 24/7, and I have arrived after midnight - the key was left for me in a safe, and clear instructions were sent to me in advance. Smooth and easy. It is a small hotel in a great location, very clean, great shower, nice breakfast. The minibar in the room is free! Above all, service was exceptional - always responsive, always nice and friendly, always willing to help. An example for excellence in accommodating.
We stayed here in end of May. The hotel is in a great location, near to Teatro Massimo, the Four Corners, the fish markets, good restaurants and more. The rooms are very clean and comfy and well air conditioned and the breakfast was wonderful. But by far, the star here was the staff and owners. they made us feel like family the moment we arrived and always had a smile. As an added bonus, the owners also own a great restaurant Sapori Perduti ... short walk from the hotel and no to be missed.
Second visit and just as happy as the first time. Wonderful staff…really wonderful. Welcoming and happy to help with every detail. Great, comfortable, modern rooms. Great breakfast. Fabulous location.
We stayed two nights last month and found the Alma Hotel to be the perfect spot for exploring Palermo. We booked a suite and found it to be spacious, modern, and well equipped. The air conditioning worked well and the bed was very comfortable. The staff is so friendly and were there for everything we needed. They quickly reply to emails and offer great suggestions. The highlight of every morning were the many fresh baked cakes made by one of the owners. They were all delicious and a nice way to start the day. We'll be back.
Our rooms were large and bathrooms spacious and extra clean. As stated by many previous reviewers the breakfast is to die for. Fresh cakes every day thanks to Antonella and she and Paolo and all their staff are a pleasure to know. IF we ever venture back to Sicily this will be our first stop! The 4 Canadians!!