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Ortea Palace Luxury Hotel

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Via Riva Nazario Sauro Siracusa, 96100, Syracuse, Sicily Italy
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Traveller (165)
Room & Suite (58)
Dining (34)

About

#14 of 86 hotels in Syracuse
Location
Cleanliness
Service
Value
Ortea Palace is situated in a magnificient nineteen-century Palace knows as "Palazzo delle Poste" situated in the historical center of the city of Syracuse, overlooking perfect, crystal-clear water of Ortygia's so called "little harbor2, just a short city's most important sights, and all the historic monuments, restaurant, cofee and boutique. Fomerly serving as a Post Office Head Quarters, the property has reopened after a complete five year refurbishment, wich has been aimed to preserve the history and charm of the original structure. Trasformed for a totally new eperience in a 5 stars Hotel, Ortea Palace offers 75 guest rooms and suites that reflect all the elegance and the style of the Hotel. The Hotel offers the perfect relaxing environment for our discerning clientele. Our staff's discretion and attention to detail will transform your holiday into a luxury retreat.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Paid public parking on-site
Public wifi
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Soundproof rooms
Air purifier
Bathrobes
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
Italian
178Reviews9Q+A11Room tips
Traveller rating
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Popular mentions
CharmingACM wrote a review 15 Oct
Warrington, Pennsylvania227 contributions87 helpful votes
Magnificent luxurious hotel situated in beautiful Ortigia. From the moment weentered the decorated lobby to being shown to our two story marble floored room, we felt like royalty. What a beautiful property this is. Excellent service by the staff with every detail attended to. Oh and the buffet breakfast is fit for a long. Was the best way to end our Sicilian holiday!
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Parking is a bit annoying which is my only complaint.
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Response from Guest Experience Team, Direttore generale at Ortea Palace Luxury Hotel
Responded 4 days ago
Dear Guests, Thank you for the lovely words used to describe your experience at Ortea Palace Luxury Hotel and we are glad to read your complete satisfaction about your stay with us and to know that you spent a memorable experience in Siracusa choosing our Hotel. We hope to welcome you back very soon. Kind regards, Concetta Guest Experience Team
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mck wrote a review Sep 2021
Winnetka, Illinois59 contributions30 helpful votes
When a hotel is this outstanding.... and I mean, in every conceivable way.... what more is there to say? This hotel is arguably one of the best hotels in all of Italy, and I've stayed in most of them. I could even expand the European circle of first hand comparison and say, one of the best hotels in Italy, France, Spain, Great Britain, and Austria. To be traveler ranked number 18 of 86 hotels in Siracusa would be a bad joke were it not understood that the room rate is really the driving force in this hotel's ranking, and if you're reading this review you likely already know the rate and how much it costs to stay here, and overall, can afford it. And unlike so many of the 'stupid money' hotels out there, in consideration of what you get for your money, this hotel is quite a bargain. I'll begin the body of my review with my sole criticism of the Ortea Palace: they have no meaningful sign on the outside of the building. If you didn't at least know what the hotel looked like, when your navigation system tells you that you have arrived at your destination, you would have no clue as to which building is the hotel. We were told by the concierge that the hotel's owner feels it's more chic not to have a sign, and although I'd disagree, it's his/her decision to make, not mine. Your welcome is first rate. The front desk staff is as friendly, professional, and competent as you could hope for. The lobby of this recently renovated hotel is worthy of a palace. While your bags are taken to your room, you're directed to the lobby bar for the welcoming drink of your choice. The room we stayed in was nothing short of spectacular. Previous reviewer Pedro S.933 included four photos and his room was very similar to ours. How many non-suite hotel rooms have you ever stayed in that have an upstairs and a downstairs connected by a beautiful marble staircase with a bathroom on each floor? Every single fixture, furnishing, and appointment was above and beyond first class. The two orange upholstered arm chairs weren't to my taste, but my Italian Mother would have loved them. We never dined in their signature, top floor, restaurant, so I can't speak to the cuisine there, but I'd wager that it's as exceptional as the rest of the hotel. The lobby breakfast only required a small nod to the contemporary Covid nonsense in that instead of being able to serve yourself from the buffet, you point to what you want and a staff member fills your plate. The buffet itself was as exceptional in its variety as any, pre-Covid. Room service was shockingly efficient. We placed our dinner order and it arrived within ten minutes, a record not likely to be broken in my lifetime. When we were done we called to have the cart removed and again, the room service staff member arrived in ten minutes to roll the cart away. You might be thinking here that room service was so fast because the hotel was empty, but in a week so far of traveling in southern Italy, the Ortea Palace seemed busier than any other hotel we've stayed in; perhaps even close to normal, pre-Covid, expectations. By the way, the Pasta Norma was truly outstanding, likely as good as any in Italy. The background staff was all five star, to a man or woman worthy of such a wonderful hotel. When we first got to the hotel and pulled under the entrance canopy we parked behind a newly arrived, late model, Rolls Royce. Maybe the owner of the Rolls Royce wasn't as impressed with the Ortea Palace as I was, nor as sad to be moving on to his next destination when he left, but I could have stayed here for another week without batting an eye. Great, great, hotel.
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Date of stay: September 2021
Location
Cleanliness
Service
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Response from Guest Experience Team, Direttore generale at Ortea Palace Luxury Hotel
Responded 5 weeks ago
Dear Mark, we could only say thank you for your amazing and detailed review. We are very glad that everything was up to your expectation and made an unforgettable stay. We really hope to see you soon! Emanuele Guest Experience Team
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Pedro S.933 wrote a review Aug 2021
Lisbon, Portugal305 contributions138 helpful votes
+1
Located within the Ortigia Island, in the center of the most ancient part of Siracuse, within a walking distance of the major interesting points of the city. But even better is the outstanding quality of the hotel. It is a true 5*, contrasting with many hotels in Sicily that don't deserve that classification. The decoration is beautiful and the rooms are perfect in space and comfort (we stayed at a 2-floor room, with the hall separated of the bedroom), with an huge indoor pool and sauna with perfect maintenance. The breakfast has also good quality and variety. Hotel highly recommended.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Guest Experience Team, Direttore generale at Ortea Palace Luxury Hotel
Responded 27 Aug 2021
Dear Pedro, thank you so much for your nice review. We are delighted to be your choice for visiting Ortigia and we are very happy to see that you appreciated in full our property. We hope to see you soon! Emanuele Guest Experience Team
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Xl wrote a review Jul 2021
3 contributions
This is a great luxury hotel, perfectly placed in the beginning of ortigia. The service was stunning at reception but also afterwards as we lost a ring and when we called 3 days later they had found it and send it to us! Unique as was the friendlyness of the staff and a great Barman too. We also enjoyed the very spacious room with view on the harbour and see.
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Date of stay: June 2021Trip type: Travelled on business
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Response from Guest Experience Team, Direttore generale at Ortea Palace Luxury Hotel
Responded 27 Jul 2021
Dear Climber12730314878, thank you to have chosen Ortea Palace for visiting Ortigia. We are very happy to see that you appreciate the stay here and the kindness of the team. We are very proud that we helped you to have your ring back. We hope to see you soon! Regards Emanuele Guest Experience Team
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Olivier B wrote a review Jul 2021
Mauritius431 contributions147 helpful votes
The pros : historical building very nicely renovated. Nice buffet selection for breakfast. Delicious cakes served as amenity in the room upon check in. Very helpful staff at Reception (Sylvia) and at Concierge desk (Concetta) going the extra mile to provide excellent recommendations. The cons : avoid duplex rooms as bed isolated upstairs can make you feel claustrophobic and isn’t practical with wardrobe and toilet being downstairs.
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Date of stay: June 2021Trip type: Travelled solo
Room Tip: Avoid duplex rooms. Public parking on site can be quite busy, ask hotel for parking solutions.
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Response from , Proprietario at Ortea Palace Luxury Hotel
Responded 13 Jul 2021
Dear Oliver, thank you for your recent stay at Ortea Palace, we are very delighted you had the chance to appreciate our property and the historical value of our building and even more that our team has welcome you as you deserved. We are sorry you didn't appreciate our unique duplex room that was built to take advantage of the high ceiling to let as much space as possible in the rest of the room. We can't wait to host you again in Ortigia! Regards Emanuele Guest Experience Team
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PRICE RANGE
US$238 - US$429 (Based on Average Rates for a Standard Room)
LOCATION
ItalySicilyProvince of SyracuseSyracuse
NUMBER OF ROOMS
75
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Frequently Asked Questions about Ortea Palace Luxury Hotel
Which popular attractions are close to Ortea Palace Luxury Hotel?
Nearby attractions include Caseificio Borderi (0.2 km), Mercato Di Siracusa (0.2 km), and Museo Archimede e Leonardo – Siracusa (0.4 km).
What are some of the property amenities at Ortea Palace Luxury Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Ortea Palace Luxury Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ortea Palace Luxury Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ortea Palace Luxury Hotel?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Ortea Palace Luxury Hotel?
Conveniently located restaurants include Belfiore Gelato & Cioccolato - Gelateria Artigianale, Civico 25, and Le sorelle bandiera.
Are there opportunities to exercise at Ortea Palace Luxury Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Ortea Palace Luxury Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ortea Palace Luxury Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ortea Palace Luxury Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Ortea Palace Luxury Hotel?
Many travellers enjoy visiting Teatro Greco (1.7 km), Jewish Bath (2.0 km), and Latomia del Paradiso (1.6 km).