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31/12/2017 01/01/2018
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    Helvetia & Bristol - Starhotels Collezione

    Via De' Pescioni 2, 50123, Florence, Italy
    011 39 390 552 6651
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    31/12/2017 01/01/2018
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    US$389
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    Traveller (82)
    Room & Suite (175)
    Dining (46)
    Overview
    • Excellent64%
    • Very good22%
    • Average7%
    • Poor3%
    • Terrible4%
    Travellers talk about
    “old world” (8 reviews)
    “glass ceiling” (2 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    5.0 Star Hotel
    All hotel details
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (165)
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    1 - 5 of 124 reviews

    Reviewed 2 weeks ago

    My husband and I recently returned from a two week stay at the Helvetia & Bristol in October to celebrate our wedding anniversary. This was not our first stay at this wonderful hotel, and being there was the very best gift we could have given...More

    Thank MMPB1963
    Reviewed 5 weeks ago

    We stayed here for four nights in a small suite. It was old world but immaculate. The location of the hotel is great. Our room did not have any view...but in Firenze...you should not be in your room! The differentiator here was the quality of...More

    Thank Rick L
    Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 4 weeks ago

    Dear Mr. Rick L, I would like to thank you for your great review, It is a great pleasure for myself an the rest of my team to receive your words of appreciation towards our staff at the Concierge desk, and the restaurant. Here at...More

    Reviewed 23 October 2017

    A wonderful well located hotel. The room was beautifully decorated with a luxurious bathroom. Alessandro, the Head Concierge was extremely helpful in organising day trips and local restaurants. The breakfast room was delightful with lovely staff and attentive service. Looking forward to hopefully staying here...More

    Thank Karen5653
    Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 4 November 2017

    Dear Karen, It is a great pleasure for me to read you comments outlining how pleasant was your stay at the Helvetia & Bristol. Our Head Concierge Alessandro as well as the entire staff at the Helvetia & Bristol are always striving to provide the...More

    Reviewed 21 October 2017

    The Helvetia & Bristol - Starhotels Callezione in Florence, Italy is a lovely hotel. The hotel is centrally located, the rooms are comfortable, the buffet breakfast was very good, and the staff was very friendly.More

    Thank kathysellers
    Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 8 November 2017

    Dear Guest, We would like to thank you for your positive feedback and for your words of appreciation towards our staff and of course toward our Buffet Breakfast offer. We hope that the Starhotels Helvetia & Bristol will be always your first choice whe travelling...More

    Reviewed 17 October 2017 via mobile

    Rooms well appointed lacked outlets and the three in the room were very very difficult to get to... should have a topper when putting beds together so it's not just two single beds slid together... staff very nice and occomodating... restaurant buffet was ok nothing...More

    Thank Doslocosguyspvrmx
    Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 3 days ago

    Dear Doslocosguyspvrmx, Thank you for sharing your feedback on Tripadvisor. We gladly appreciate your taking the time to share your views with us and for having brought to our attention the deficiency occurred, giving us consequently the opportunity of intervening, in order to improve the...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Dry Cleaning
    • Airport Transportation
    • Business Centre with Internet Access
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$248 - US$663 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #82 Business Hotel in Florence
    • #88 Luxury Hotel in Florence
    • #106 Romantic Hotel in Florence
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 67
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, TravelClick, Booking.com, Orbitz, getaroom.com, Agoda, Ctrip TA, Priceline, Hotels.com, Travelocity, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your Helvetia & Bristol - Starhotels Collezione reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Italy >
    • Tuscany >
    • Province of Florence >
    • Florence >
    • Duomo
    • Also Known As
    • Helvetia And Bristol Hotel ,
    • Helvetia Bristol Hotel ,
    • Helvetia Bristol Florence
    Add Photo Photos
    Traveller (82)
    Room & Suite (175)
    Dining (46)
    Hotel & Grounds (113)
    Bathroom (2)
    Nearby
    Duomo
    Florentia, as it was called by Latins, is permeated by
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    The historic center is characterized by the immensity
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    brightest age of Florence: the Renaissance. Who does
    not know the Brunelleschi Dome, San Giovanni
    Baptistery and the Giotto’s Campanile? Everything is
    enclosed here and it would be easy to imagine the city
    ...More
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    Ask a question
    Questions & Answers
    Max485
    1 November 2017|
    Answer
    Response from DJKYP | Reviewed this property |
    Not sure this is a question but rather part is another conversation posted
    0
    Votes
    nixongupta
    I am sorry i do not agree with the management, i would like to clarify that yes regarding my review of Hell Helvetia & Bristol, i did check in the room with 1 adult that is me and 2 children. IS the hotel trying to say that because i checked in with 1 adult and 2 children whose ages were 8 and 10 they allotted me the worst room in the hotel ? Also after complaining repeatedly the hotel the next day very reluctantly that too after my instance spoke to the hotel manager who eventually agreed to change my room where the Ac was finally working, i never asked the hotel for an upgraded room which they so claim they allotted to me the next day. Nevertheless it was one of my worst experiences at in Italy from all the hotels i have stayed so far. I will definitely not like to visit this hotel again. I had made this booking with orbitz and after my return back home from Italy i asked orbitz for a refund for the 1st night for the inconvenience caused to me they said they would check with the hotel and the response received by Orbitz from the hotel was sorry they cant do anything as they supposedly allotted me a better room the next day which i never ince asked for the only thing asked by me was a working Air conditioner and also the hotel responded by saying because i was 3 guests it was not possible. If they had issues with the 3rd guest ( 1 adult and 2 Children) sharing the room they should have made this issue at the time of check in, they should have told me at the time of check in about any charges etc if any about the 3rd guest, they did not raise this issue as there were 2 children who were sharing the room with me. Its no justification for not paying compensation or refunding the amount for the 1st night for the terrible stay at the hotel.
    10 June 2017|
    Answer
    Response from lindajp |
    If you don't buy the bed and breakfast package, how much is the hotel's breakfast?
    0
    Votes
    Stefano S
    25 January 2017|
    AnswerShow all 3 answers
    Response from Luana M | Property representative |
    Dear Madam, Dear Sir, we do have two lifts to reach the rooms in our hotel floors. Thank you. Best regards, LM
    0
    Votes
    Google Translation
    Room Tips
    "Junior suites are large, and some even have two bathrooms. Ask for a room that does not face the Palazzo if..."
    Read review
    "Everything you might need, address it to the reception desk personnel... they will solve it fast and..."
    Read review
    "We loved our large room #163 (deluxe double) which faces the west on a small street Via dei Pescioni."
    Read review
    "Centrally located"
    Read review
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