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Helvetia & Bristol Hotel

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#145 of 421 Hotels in Florence
Certificate of Excellence
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1 room 2 adults 0 children
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Helvetia & Bristol Hotel
Helvetia & Bristol Hotel
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514 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Denver
Reviewed 31 May 2013

The location is in the center of Florence near the Palazzo Strozzi and surrounded by great shopping. The hotel is decorated in traditional furnishings and the common areas are small but pleasant. The staff is very professional almost to a fault. Flawless excellence is a great way to describe them. My deluxe room had great space, a five piece bath,...

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Helpful?
1Thank Mygift2u
Luana M, Segretaria di Direzione at Helvetia & Bristol Hotel, responded to this review

Dear Madam, Sir, Thank you for having stayed at the Helvetia & Bristol and for your kind words of appreciation. Please let us take this opportunity to inform you and our loyal customers that the Helvetia & Bristol is in the process of a partial refurbishment program, conceived with the aim of improving the Hotel. It is possible to have...

Ibiza
Reviewed 29 May 2013

We hag embarked on a five star tour of Italy befor arriving at this hotel. Our rooms were small and we had a leaking shower which meant we flooded the floor and had to block the water with towels. Despite having informed reception and given assurances that it would be repaired, nothing happened ! We took dinner in the restaurant...

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Helpful?
4Thank Kevin B
Luana M, Segretaria di Direzione at Helvetia & Bristol Hotel, responded to this review

Dear Sir, thank you for taking the time to write your remarks concerning your recent stay at our hotel. While we apologize for any disservice suffered by you, we are sorry that the matter was not completely brought to our attention at the time, infact as a five star hotel, our housekeeping department would have been more than pleased to...

Lawrence, New York
Reviewed 11 May 2013

We spent 3 nights at the Helvetia a week ago. This was a lovely hotel in a great location. The reception desk was welcoming and attempted to be very helpful. The room while on the small side, was very comfortable and clean. Bathrooms were very nice although the hairdryer was one of those attached to the wall which I find...

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Helpful?
1Thank Cherie F
Luana M, Management Assistant at Helvetia & Bristol Hotel, responded to this review

Dear Sirs, Thank you for having stayed at the Helvetia & Bristol and for taking the time to write your opinions on TripAdvisor. We are sorry to learn of the inconvenience suffered, for which we apologize. We would like to take this opportunity to inform you that our extra regular hairdryers have a plug suitable for the electric outlet in...

atkinson, NH
Reviewed 9 May 2013

We stayed at the Helvetia in April this year in celebration of my 60th birthday and my husband's retirement. The hotel was charming and the staff were great and super helpful. When we complained about the air conditioning not working the first night we were there (and it was unusually warm the two days we were in Florence) they sent...

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Helpful?
1Thank Sandra195310
Luana M, Assistente del Direttore at Helvetia & Bristol Hotel, responded to this review

Dear Sir, Thank you so much for having stayed at the Helvetia & Bristol and for your comments which would help us to build up a still better service to our guest. We sincerely hope that your last visit with us was pleasant in every phase and we look forward to see you back here in the near future. With...

Japan
Reviewed 8 May 2013

The rooms were very old, maybe classy for the florentines but except for the very nice old experience gentleman and the porter, the hotel rooms were really narrow for its price. For starting the day, it was the poorest breakfast that I have ever had in 25 years of my travel in Italy. For a start, the breakfast waiter puts...

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4Thank Whatisyrbudject
Luana M, Assistente di Direzione at Helvetia & Bristol Hotel, responded to this review

Dear Sir, Thank you for taking the time to write us about your recent stay at the Helvetia & Bristol. We are sorry that your last experience did not meet with your expectations, for which we apologize most sincerely. We are most obliged to you for bringing to our attention any comments which would help us to build up a...

Wellfleet, Massachusetts
Reviewed 7 May 2013

I'm here now and have never experienced such a joyful staff. Everyone is cheerful and helpful. My room a single is so pretty, rm 259 and comfortable with pressed and crisp white linens, a down comforter, beautiful furnishings and a very nice bathroom, heated towels. I hung out in the lobby for a bit last night finishing a project and...

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Helpful?
1Thank sbdesign
Luana M, Assistan General Manager at Helvetia & Bristol Hotel, responded to this review

Dearest Guest, Thank you very much for your comments regarding your stay at Hotel Helvetia & Bristol. It is always a great pleasure to receive a positive feedback. I particularly appreciate your opinion concerning our single accommodation and the breakfast meal. I will share your comments with our team, who I am certain will be encouraged by your remarks. I...

Newcastle upon Tyne
Reviewed 24 April 2013

We returned to the Helvatia & Bristol hotel to celebrate our anniversary and were made very welcome. The hotel was exactly as we remembered it and is certainly a beautiful establishment. Whilst we were familiar with the hotel one of the things that we were slightly disappointed with was the breakfast. We felt it was somewhat limited in the choice...

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Helpful?
Thank Allyclark
Luana M, Secretary to the General Manager at Helvetia & Bristol Hotel, responded to this review

Dear Sirs, Thank you so much for returning to the Helvetia & Bristol hotel in occasion of your anniversary! We appreciate your comments regarding your stay with us, which would help us to build up a still better service to our guests. We regret to hear that the breakfast room was not of your liking this time, it probably coincided...

Canberra, Australia
Reviewed 21 April 2013

We were advised by a friend that this would be a good choice of hotel for a family and friends holiday and she was right. This hotel, and it particular its staff, was a success long before we arrived. My mother has trouble walking for long and so we asked the concierge to book a private guide, certain sites and...

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Helpful?
Thank debbiebl
Luana M, Assistant General Manager at Helvetia & Bristol Hotel, responded to this review

Dear Ladies, We sincerely appreciate your comments regarding your stay at Hotel Helvetia & Bristol. It is always a great pleasure for us to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. We strive to assure all the quality, services and comforts that Helvetia & Bristol Hotel...

Taipei, Taipei, Taiwan
Reviewed 19 April 2013

When we had our breakfast in 1st floor (beside the lobby), two gentlemen went in, one guy asked what time is it, the other guy grabbed a handbag on our table and tow of them walked away unhurried. There were 6 passports, 4 credit cards, flight and train tickets and $4000 in this handbag. Hotel deemed it as a very...

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Helpful?
3Thank YunyiWang
Luana M, Assistant General Manager at Helvetia & Bristol Hotel, responded to this review

Dear Sirs, We are really surprised to hear your comments. We carried out a thorough investigation and checked our log books since the theft dates back to June 14th, 2012. We would like to point out that: - our breakfast room is in the ground floor - it is not a very common practice since it never happened before in...

Edinburgh, Scotland, United Kingdom
Reviewed 17 April 2013

We loved everything about this hotel especially the location! We were upgraded to a junior suite and our room was HUGE. We had two big bathrooms and this made our stay that much more enjoyable. The breakfast was only average and we thought a hotel of this caliber should have free wifi but those were our only criticisms. This hotel...

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Helpful?
1Thank Amy G
Luana M, Assistant General Manager at Helvetia & Bristol Hotel, responded to this review

Dear Sirs, Thank you for taking the time to write us about your recent stay at the Helvetia & Bristol. It is with the help of constructive comments such as yours that we can enhance continuously and satisfy customers needs. We would like to take this opportunity to inform you that our internet charges are in line with similar competitors....

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Staying in Duomo

Neighbourhood Profile
Duomo
Florentia, as it was called by Latins, is permeated by an eternal beauty spread in all corners of the city. The historic center is characterized by the immensity of the Duomo, able to transport tourists into the brightest age of Florence: the Renaissance. Who does not know the Brunelleschi Dome, San Giovanni Baptistery and the Giotto’s Campanile? Everything is enclosed here and it would be easy to imagine the city as it was in ancient times, with maids walking in the main square and horses carrying coaches. Nowadays, roads are busy with street artists. Rustic Tuscan bakeries give way to fashion shops; just stop for a few minutes in the middle of Piazza della Repubblica to enjoy the colors and sweet melody of the carousel that will bring back great memories from anyone’s childhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Helvetia & Bristol, a historic property located amongst Florence's many cultural treasures. The Hotel Helvetia & Bristol is undoubtedly the only place to stay when in Florence. As a World Heritage site and magnetic cultural destination, it is the focal point for any visitor, and we are blessed by being at the heart of it all. Our front door opens onto the Palazzo Strozzi, a masterpiece of Florentine Renaissance architecture, along with an enviable location in the luxury shopping district. Our rooms and suites offer tasteful colour palettes and the carefully chosen antique furniture, objects d'art, paintings and rich furnishings are our hallmark in design. ... more   less 

Additional Information about Helvetia & Bristol Hotel

Address: Via De' Pescioni 2, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Price Range: $332 - $944 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helvetia & Bristol Hotel 5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Helvetia And Bristol Hotel
Helvetia Bristol Hotel
Helvetia Bristol Florence
Hotel Style:
#81 Business Hotel in Florence
#84 Luxury Hotel in Florence
#100 Family Hotel in Florence
#106 Romantic Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Helvetia & Bristol Hotel staff and other travellers.
10 questions
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3 months ago
Denver, Colorado
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Nice, France
over a year ago
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Questions? Get answers from Helvetia & Bristol Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room facing into courtyard for quieter room”
Beachmom2kids, 6 Apr 2017 | Read review
“First floor with views is good.”
Martinian, 3 Jan 2017 | Read review
“We enjoyed the large Panorama Suite and would recommend it..”
NY-traveler63, 30 Oct 2016 | Read review
“Rooms that don't face the street are quieter, but don't worry, each one is unique and, from what we saw, lovely.”
MMPB1963, 21 Oct 2016 | Read review
“If you want a quieter room go for one at the back of the hotel”
Maisie27, 26 Sep 2016 | Read review
5 of 5