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The St. Regis Florence

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1,147 Reviews from our TripAdvisor Community

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Showing 923: English reviews
New York City, New York
Level Contributor
71 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 September 2014

I spent two amazing nights at the St Regis in Florence in August, with my fiance. The location, in the Piazza di Ognisanti, is a short 5min walk from the Ponte Vecchio, and right on the river Arno - a perfect location in Florence. Everything in the hotel is what you would expect in terms of classical elegance - from... More 

Thank Jeremy R
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Jeremy R,allow me to thank you for staying at The St. Regis Florence in order to celebrate such a memorable event as your honeymoon is. It will be a unique pleasure to have you as our guests again celebrating all the important anniversaries in your life together. Sincerely, Ombretta - The Guest Experience Manager More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 September 2014

The St. Regis Florence is my favorite hotel in the world. I give it the highest possible rating. My husband and I felt like we were staying in our own private villa rather than a hotel. We were upgraded from an Arno river view room to the most beautiful "Botticelli" suite. Our suite was nothing short of magnificent. The exquisite... More 

1 Thank TexasStarryNight
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

TexasStarryNight, allow me to tell you that hearing feedback such as yours is one of the many reasons our staff enjoy working at The St. Regis Florence. I will make sure to congratulate Andrea, one of our extraordinary team of Butlers: today, with over 100 years of experience, no request is too small or unattainable to fulfill at any hour.... More 

Boston, Massachusetts
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 September 2014

From the moment we arrived at the hotel and were greeted warmly by the doorman to the time we left (reluctantly), we were impressed by the professionalism and graciousness of the staff. This is the sort of establishment where you feel all your needs will be foreseen and well taken care of. We have stayed at a number of St.... More 

Thank say1ster
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear say1ster, Allow us to thank you for sharing your detailed comment and kind words of praise. It is certainly a moment of pride to read that our entire staff showed you a high level of service and you enjoyed our elegant room in Florentine Style looking the river. It would be our sincere pleasure to welcome you back for... More 

London, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 September 2014

A gem of a hotel in a lovely setting overlooking the river. From check-in to check-out, the service was first class and all the staff were professional, helpful, charming and courteous. Our room (106) and en-suite were huge and we did not experience a single decibel of noise or disturbance from within the hotel or from the surrounding streets. The... More 

1 Thank JohnandAnna069
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear JohnandAnna069, Allow me to tell you that we could read this review over and over again. Thank you for taking the time to tell everyone about your extraordinary experience at The St. Regis Florence. I'm so pleased you loved our Staff taking care of you, our rooms and the classy enviroment that our guests can live in our Lounge... More 

Los Angeles, California
Level Contributor
154 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 17 September 2014

This is a very lovely hotel located right across the street from the Arno River. We think the location is ideal as it is situated at one end of the central tourist area. This means less noise and crowds yet still a few steps away from all the places you come to Florence to see. The AC is excellent and... More 

1 Thank Alisa F
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Alisa F, allow me to tell you that we really appreciate the honesty of your comment and we are very glad to know that your stay with us was perfect in spite of the unexpected event you had to face. Should your future travels bring you back to Florence, please feel free to contact me directly: I will personally... More 

New York City, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 September 2014

The St. Regis Florence was an amazing hotel and the service level was topnotch. With an unrivaled location (blocks from the Duomo and with views of the Ponte de Vecchio), plush modern room amenities, and friendly service it is hard to imagine it has a match in the city. The St. Regis staff went out of their way to take... More 

Thank Alison H
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Alison H, Allow us to express our gratitude for choosing our property and recommending it. We definitely look at welcoming you again, and doubling up our attention, care and level of service for your next celebrations. Sincerely, Ombretta - The Guest Experience Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 September 2014 via mobile

Beautiful hotel in a great location. Staff is wonderful. Having said this, the property is showing signs of wear and maintenance needs to be addressed. Most important, we learned on this trip that some locations in the hotel that are not at the end of hallways can be very noisy. We requested a move after 2 nights of hearing our... More 

2 Thank David D
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear David D, allow me to thank you for recognizing our efforts in giving you a very quite room after the issues with your neighbours. Should you ever have the chance to come back, rest assured that we will do our best in order to assign you your favourite room: a '27. All our best regards, Ombretta - The Guest... More 

Dubai, United Arab Emirates
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 September 2014

When we first arrived at the St Regis I was amazed how this exterior can hold such a beautiful interior. I would defiantly say that this hotel is the most beautiful place I’ve ever been to (Not only hotel wise). I think this hotel should be listed as one of the Florence must see. The rooms are breath taking and... More 

Thank ShereenaA
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear ShereenaA, allow me to tell you that we are spoiled by your amazing words of appreciation for our service, amazing rooms with a breathtaking view and our excellent food. Should you ever have the chance to come back to Florence, please do not hesitate to contact me personally: I will be glad to organize another memorable stay with us.... More 

San Antonio, Texas
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 September 2014

I am sure that those of you that are now familiar with the St. Regis remember her glory days as the "GRAND" (building was originally a palace for a wealthy local merchant from Florence). The St. Regis has a long and historical past and has served everyone from royalty to common man and woman along the way. Located directly across... More 

Thank Patrick R
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Patrick R, allow me to tell you that we could read this review over and over again and to thank you for choosing for the tenth year the Grand Hotel now St. Regis as your exclusive address in Florence. It's also amazing the way you caught and brought to all of us the essence of the enormous renovation made... More 

Cambridge, Massachusetts
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 September 2014

There is a reason that the St. Regis is so highly rated. It's absolutely beautiful and the service is top notch. The decor, the details, the fresh flowers, the bar/restaurant...loved every minute of it. It was truly a treat to stay here. The hotel is within walking distance of all the major attractions but slightly removed from the hustle and... More 

1 Thank Laurel B
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Laurel B, allow me to thank you for rating so high our service. I would like to take the occasion of your kind feedback to inform all the guests that now internet is complimentary for everybody all over the hotel and to explain that we offer different kind of rates, and the big part of them includes the breakfast.... More 

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Hotel & Grounds (106)
View from Room (65)
Dining (87)
Room/Suite (225)
Bathroom (55)
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Amenities (35)
Deluxe Arno - Florentine style (30)
Deluxe Room (Fiorentino Style) (44)
Junior Suite Arno - Medici style (54)
Junior Suite (Arno View) (46)
Premium Deluxe Arno - Renaissance style (36)
Premium Room (Arno View) (38)
Premium Room (Medici Style) (35)
Presidential Suite (110)
Dining (90)
Royal Suite - Renaissance style (53)
The Hotel (87)

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood


  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Winter Garden by Caino
Winter Garden by Caino
Cuisines: Italian, Mediterranean, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 

Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $608 - $1,317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Reservation Options:
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence
Hotel Style:
#2 Business Hotel in Florence
#3 Family Hotel in Florence
#4 Spa Hotel in Florence
#5 Romantic Hotel in Florence
#7 Luxury Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Florence staff and other travellers.
22 questions
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Flemington, New Jersey

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Questions? Get answers from The St. Regis Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with views over the river.”
  • The River Arno from the room
  • Painting over our bed
 of 5 bubbles RobH3, 24 Nov 2016 | Read review
“probably not worth the increased price for a river view.”
  • view of the city from room 512
  • Plaster art in the room
  • plaster art in the room
  • another room with a more intimate feel
  • bathroom amenities. Nothing left to need!
 of 5 bubbles TraumaJoe, 6 Nov 2016 | Read review
“River view with Balcony for a scene of the Arno River and the bridges”
 of 5 bubbles ramirog353, 31 Oct 2016 | Read review
“Rooms overlooking the Arno have an exceptional view.”
 of 5 bubbles JBN1958, 31 Oct 2016 | Read review
“mention room preference at booking”
 of 5 bubbles sternenklar, 24 Oct 2016 | Read review
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