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The Westin Excelsior Florence

Agoda.comUS$671*
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#23 of 421 Hotels in Florence
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$823*
US$671*
Great Deal
US$678*
US$678*
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The Westin Excelsior Florence
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1,534 Reviews from our TripAdvisor Community

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Showing 1,233: English reviews
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Pasadena, California
Reviewed 3 days ago NEW

Hotel property is very nice and clean...for the most part. Chairs in room a little dusty but bathroom and bed were very clean. Location is very central to walk to everything you will want to see in Florence. Request a room facing the Arno river, unless you prefer a city view. But, river view is the best in my opinion....

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Thank AtRisk-Traveler
Toronto, Canada
Reviewed 1 week ago via mobile

I travel a lot and this is one of the top 3 hotels I've ever stayed in. The staff were wonderful at helping us book trains, tours and anything else. As we're on our honeymoon as well as a business trip we also got a room upgrade, which was outstanding. Spacious rooms (tough thing to get in Italy), gorgeous decor,...

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Thank ManAboutTown999
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear ManAboutTown999, Thank you very much for taking the time to review our Westin Excelsior Florence and for having chosen our Location to celebrate your honeymoon! We are sincerely glad that you have appreciated all our little attentions and efforts to make your stay special and memorable! Thanking you for having recommended our Westin Excelsior Florence, we all look forward...

Reviewed 1 week ago

really well located hotel for all of the places to visit, beautiful lobby and great service. We only ate breakfast in the hotel but it was of a very good standard. Room was very nice though not huge, however the lovely bed linens made for a very restful sleep

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Thank Sufiah W
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Sufiah W, Thank you for having shared your wonderful feedback with all of us! It is a great pleasure and honour for us to know that you have appreciated the iconic splendour of our Lobby and the professionalism of our team! We do all our best in order to offer high quality service and to ensure a most enjoyable...

Los Angeles, California
Reviewed 1 week ago

We recently spent 3 nights at the Westin after having a great experience 3 years ago. We always worry that a place will not be the same the second time, but no worries - it was even better. We love this hotel. The location is terrific (close to everything but in a slightly quieter area), it's elegant but not stuffy,...

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Thank efpatters
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear efpatters, A very “big” thank you for your amazing feedback! We are truly delighted to read that somehow we did exceed your expectations!!! It is comments like yours that motivate us to constantly deliver the best possible service to our dear Guests. We will surely share your comments with the Westin Excelsior Florence family!!! Arrivederci, La direzione

Reviewed 2 weeks ago via mobile

Amazing elegant and first class Hotel, we where there one week, I can tell you its is a very elegant place with an excellent service . They have big and nice rooms , the only inconvenient is that in our first night we had a room facing the busy street and it was a lot of noise , but they...

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Thank Ma P
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Ma P, Thank you so much for your kind words! I am glad to hear that we have found immediately a solution for your inconvenience with the noise! Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you. We look forward to welcoming you back soon to The...

south orange, new jersey
Reviewed 3 weeks ago

Just got back from a one week stay at the Westin Excelsior. The hotel was just perfect for two ladies on vacation -- girls week in Italy. All of the staff was top notch. Both the concierge staff and the front desk staff could not have been more accommodating. We had a lot of requests throughout our stay and all...

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Thank gaudifan
Kansas City, Missouri
Reviewed 3 weeks ago

Our stay met and exceeded all expectation. complementary champagne was a great touch. The private patio was amazing. If you get a chance take the stairs, they are amazing. There is more art here than in some museums. The view of the Arno River was amazing. Every staff member was on point and did a fantastic job.

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Thank conor_irish_ks
Fort Lauderdale, Florida
Reviewed 3 weeks ago

From the moment of check-in, this was a perfect stay. Our tired family with three children checked in early to rooms ready ahead of time. The Concierge and Front Desk people all were welcoming, friendly, and ready to help us get started. Our family group had three rooms, situated at the end of a corridor with a private foyer where...

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Thank GoThere88
Reviewed 3 weeks ago

A magnificent Cathedral back to 15th century (some believes it goes back to 13th century) that is a must-to-visit place while you are in Florence. The visit was breathtaking and historic. Having seen other Cathedral churches in Europe, this one is one of the most fascinating ones. The Dome and the Tower are my favorite structures of this Cathedral. Facade...

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Thank Bailameamor
Nanaimo
Reviewed 4 weeks ago

The Westin Excelsior is on the Arno River and is the best museum in Firenze. The lobby is grand, marble floors columns, classic Florentine paintings and sculptures. Plus travelers are in the comfort of a Westin and their wonderful Heavenly Beds, good internet and provided water. We were rewarded with a 5th floor suite, the bathroom was larger than a...

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Thank eleanort595
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Mrs. Eleanor, I remember you!!! I am sorry we did not have the chance to say goodbye. Sebastiano sends his best greetings to you and your husband! Thank you for your amazing feedback and we do hope to thank you again by upgrading your room into a penthouse (whenever is possible). Be well, Noemi Chiara Westin Experience Specialist

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04/06/2017 05/06/2017
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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $575 - $2,427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#20 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the river, 3 rd floor or higher”
AtRisk-Traveler, 19 May 2017 | Read review
“Try for a river view”
efpatters, 9 May 2017 | Read review
“Ask for a river view if you like - but the city rooftop views are also nice”
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room Bath
GoThere88, 26 Apr 2017 | Read review
“Walk towards the Florence Cathedral in the morning or take the tour in the morning if you are far from the location. It gets crowded soon.”
Bailameamor, 25 Apr 2017 | Read review
“Get a room on the river, the view is wonderful”
Gordy75, 23 Apr 2017 | Read review
5 of 5
Agoda.com
US$671* /night
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TravelocityUS$678
Hotels.comUS$678
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*Disclaimer
Prices are for 1 room, 2 adults
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