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The Westin Excelsior Florence

1,683 reviews
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Traveller (1040)
Room & Suite (842)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“arno river”(188 reviews)
“heavenly bed”(36 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,683)Write a Review
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1,356 results
Traveller rating
997
279
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997
279
50
17
13
Show reviews that mention
All reviewsarno riverheavenly bedpiazza ognissantistarwood pointsbeautiful hotelconcierge staffrooftop barroof top restaurantst regisa river view roomupgraded roomtop floorold worldan upgradeluxury hotelrental carsmall balcony
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1 - 5 of 1,356 reviews
Reviewed 3 days ago via mobile

From the moment we arrived we knew this would be our favorite hotel of our Italy trip. Manager Noemi came out from the back and greeted us and gave us a tour of the hotel which is magnificent. She was so kind and super warm...More

Thank Stuart M
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded yesterday

Dear Stuart M, It is very rewarding to answer directly, especially if my answer goes to you and you amazing family. Thank you so much for these kind words. It must be said I was proud to show you the Hotel because I have found...More

Hotel's Favourite
Reviewed 2 weeks ago

This lovely hotel was wonderful! The staff was amazing in very way. The concierge guided us to the best restaurants, tours, rental car and day trip options. Our room was perfect, the lobby was so beautiful and the river view from our room was charming....More

1  Thank Linda Z
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 2 weeks ago

Dear Linda Z, Such a pleasure to hear from you these kind words! I admit proudly we have an amazing staff, if you allow me! We are thrilled that you have enjoyed also our location that is actually fantastic because it is close to downtown...More

Reviewed 6 days ago via mobile

This hotel is perfect! The staff is extremely friendly and the location couldn’t be better. We walked everywhere with ease including to/from the train station. The breakfast in the morning is amazing - huge selection and kind/attentive staff. The airline lost my sisters luggage and...More

Thank abby7827
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded yesterday

Dear abby7827, Thank you so much for your amazing feedback! Unfortunately airlines lose very ofter luggages, therefore we are prepapred to fight alongside you. Anytime and anywhere! Dear abby7827, we do hope to see you soon in Florence, hoping this time your sister will not...More

Reviewed 1 week ago

The hotel is right on the bank of the river and is only a short walk from the main attractions in the downtown area. The staff were very friendly throughout our 2 day stay. Our room had a river view and had a very large...More

Thank gjmunro
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 4 days ago

Dear gjmunro, It is a real pleasure to learn that you have enjoyed your accommodation, our signature Heavenly Bed and the amazing view of the Arno River. Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished...More

Reviewed 1 week ago

We recently stayed at the Westin in Florence for the first time, having visited the city many times in the past. This was without doubt the best hotel in the city centre. Firstly, the palace-style of the hotel immediately makes you feel immersed in the...More

Thank FastCarFerrari
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 4 days ago

Dear FastCarFerrari, We are so happy to hear you had a great stay with us! Being a historical building we do our best to respect and maintain the atmosphere created over the centuries by those here before us. Maintaining these historical qualities mixed with the...More

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123456272
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$381 - US$946 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$381 - US$946 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1040)
Room & Suite (842)
Dining (147)
Business Centre & Event Rooms (18)
Amenities (9)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
TamarKhrikadze
7 January 2018|
AnswerShow all 4 answers
Response from Noemi C | Property representative |
Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara
0
Votes
Google Translation
yensb2017
21 December 2017|
Answer
Response from VB_General_Manager | Property representative |
Dear yensb2017, Thank you for having contated us! We am delighted to confirm you our SESTO On Arno is opened to the public. We look forward to welcoming you to our splendid Location! With our best regards, The hotel... More
0
Votes
Google Translation
kathleentitus
2 October 2017|
AnswerShow all 2 answers
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
2
Votes
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12345611
Room Tips
"Many rooms offer stunning views of the River Arno and the Tuscan hills."
Read review
"rooms with balcony"
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"Rooms with a view of Arno are nice, but there is a little noise in night"
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"Arno view rooms also had large bathrooms"
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