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The Westin Excelsior Florence

Agoda.comUS$668*
View Deal
#23 of 420 Hotels in Florence
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$820*
US$668*
Great Deal
US$676*
US$676*
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The Westin Excelsior Florence
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1,539 Reviews from our TripAdvisor Community

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Showing 1,239: English reviews
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Reviewed yesterday NEWvia mobile

Overall a Nice hotel. Our expectations were high and perhaps we got a little disappointed on entry. The hotel is quite old but well appointed. The service was excellent and most accommodating. The price of the rooms were quite high considering the age of the hotel. The location is excellent! All round very good, but in need of a "spruce...

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Helpful?
Thank Simon G
Vancouver, Canada
Reviewed 2 days ago NEW

I love coming back to this hotel, Great service very friendly front desk staff, always welcoming, specious rooms and suites, best breakfast ever. can not tell enough of great things about this hotel, easy driving access. Walk anywhere you should see in old town, The Best

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1Thank campione838
Mount Pleasant, South Carolina
Reviewed 2 days ago NEW

We stayed at this hotel for 5 nights. Our room wasn't ready yet, so the front desk gave us 2 free drinks at the rooftop bar. Our room was elegant & beautiful. The concierge was gracious & helpful with reservations, directions, and even advice regarding the train and bus. This is an expensive hotel but well worth it!

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Thank Karen F
Reviewed 2 days ago NEWvia mobile

Check-in was great with Davide. Since I was upgraded to a large room on the 5th floor (beautiful room with large walk in closet and large bathroom) and was by myself, he offered to stay with me. I told him, only if he was a good lover. Lol, we had a good laugh! The roof top restaurant is a perfect...

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Thank Laura H
Nh
Reviewed 5 days ago NEWvia mobile

Where to begin? This hotel was a pleasant surprise; of course it was beautifully appointed with a fabulous location but the true gem at this hotel is its staff! Concierge Jaocopo, Front Desk Elisa (brunette) and everyone in between was polite with a genuine willingness to help. I cannot review the food because we did not dine in the hotel...

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Helpful?
Thank Ja B
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Ja B, Many thanks for taking the time to post your positive feedback! We are so happy to learn that we have represented for you a “pleasant surprise”; indeed it is the genuine smiles and careful attitudes of the staff that make a hotel to be a “second home”! We do all of our best to ensure a very...

Los Angeles, California
Reviewed 5 days ago NEW

We stayed for a week-plus at this Westin Hotel in the heart of Florence. From Massimo and his team at the concierge desk, to David and Costanza at Reception, to the amazing staff in the breakfast room, to the Lobby Bar with Emanuel--all great. Not to mention the well appointed and serviced rooms. Or the rooftop restaurant with the best...

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Helpful?
Thank oatsie12017
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear oatsie12017, Thank you for your positive review! We are glad to learn that you have appreciated our top notch service! We do all our best in order to offer high quality service and to ensure a most enjoyable and relaxing stay. It is a pleasure to learn that you have enjoyed and appreciated the service from our Housekeeping department!...

Pasadena, California
Reviewed 1 week ago

Hotel property is very nice and clean...for the most part. Chairs in room a little dusty but bathroom and bed were very clean. Location is very central to walk to everything you will want to see in Florence. Request a room facing the Arno river, unless you prefer a city view. But, river view is the best in my opinion....

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Thank AtRisk-Traveler
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear AtRisk-Traveler, Thank you for having shared with all of us your thoughts concerning your recent stay at The Westin Excelsior Florence! It is wonderful to know that you had an amazing visit with us and that you enjoyed your accommodations and the fabulous view! You are right, we do not have a Spa, however, being St. Regis our sister...

Toronto, Canada
Reviewed 1 week ago via mobile

I travel a lot and this is one of the top 3 hotels I've ever stayed in. The staff were wonderful at helping us book trains, tours and anything else. As we're on our honeymoon as well as a business trip we also got a room upgrade, which was outstanding. Spacious rooms (tough thing to get in Italy), gorgeous decor,...

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Thank ManAboutTown999
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear ManAboutTown999, Thank you very much for taking the time to review our Westin Excelsior Florence and for having chosen our Location to celebrate your honeymoon! We are sincerely glad that you have appreciated all our little attentions and efforts to make your stay special and memorable! Thanking you for having recommended our Westin Excelsior Florence, we all look forward...

Reviewed 2 weeks ago

really well located hotel for all of the places to visit, beautiful lobby and great service. We only ate breakfast in the hotel but it was of a very good standard. Room was very nice though not huge, however the lovely bed linens made for a very restful sleep

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Thank Sufiah W
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Sufiah W, Thank you for having shared your wonderful feedback with all of us! It is a great pleasure and honour for us to know that you have appreciated the iconic splendour of our Lobby and the professionalism of our team! We do all our best in order to offer high quality service and to ensure a most enjoyable...

Los Angeles, California
Reviewed 2 weeks ago

We recently spent 3 nights at the Westin after having a great experience 3 years ago. We always worry that a place will not be the same the second time, but no worries - it was even better. We love this hotel. The location is terrific (close to everything but in a slightly quieter area), it's elegant but not stuffy,...

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Helpful?
Thank efpatters
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear efpatters, A very “big” thank you for your amazing feedback! We are truly delighted to read that somehow we did exceed your expectations!!! It is comments like yours that motivate us to constantly deliver the best possible service to our dear Guests. We will surely share your comments with the Westin Excelsior Florence family!!! Arrivederci, La direzione

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04/06/2017 05/06/2017
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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $586 - $2,424 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#20 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
24 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a view of the river are beautiful”
KarenF516, 25 May 2017 | Read review
“Get a room facing the river, 3 rd floor or higher”
AtRisk-Traveler, 19 May 2017 | Read review
“Try for a river view”
efpatters, 9 May 2017 | Read review
“Ask for a river view if you like - but the city rooftop views are also nice”
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room Bath
GoThere88, 26 Apr 2017 | Read review
“Walk towards the Florence Cathedral in the morning or take the tour in the morning if you are far from the location. It gets crowded soon.”
Bailameamor, 25 Apr 2017 | Read review
5 of 5
Agoda.com
US$668* /night
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Prices are for 1 room, 2 adults
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