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The Westin Excelsior Florence

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#22 of 421 Hotels in Florence
Certificate of Excellence
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The Westin Excelsior Florence
The Westin Excelsior Florence
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1,521 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior Florence
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Showing 1,225: English reviews
Reviewed 3 weeks ago via mobile

Excellent hotel with a really good service . I stayed there with a small group and since my arrival I was impressed with the good service . There are 2 Elisas working in the front desk . They are espetacular !! Everything I needed they were there to help me . They know your name !! They are always smiling...

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Helpful?
Thank Karin C
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Karin C, Your feedback produces and spreads smiles!!! Elisa² (an entity with two Elisas in it) sends a big thank you and greets you. Our hope is to see you soon in order to thank you personally. Karin C. Have said that, at this point: see you soon in Florence! Be well, Noemi Chiara

Reviewed 22 March 2017

We had an amazing room with an incredible view of the river and of the beautiful city of Florence. The staff were so friendly and accommodating to all of our needs and really made us feel comfortable in a new country. The breakfast was great and the location was near all the sites. Would recommend to anyone visiting area.

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1Thank Toni O
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Toni O, From your feedback, seems clear that you carried great memories of your stay with us and in our beautiful country! We hope to welcome you back soon in order to create new and always more memorable memories. Be well, Noemi Chiara Westin Experience Specialist

New York City, New York
Reviewed 17 March 2017

Fabulous hotel ! Three days waking up to a magnificenr river view, A slice of heaven! The service was superb! The room spacious and comfortable. From this location we walked to verything! Would book again in a hearbeat.

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Thank Broadwaygeek
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Broadwaygeek, Thank you for spending three days with us and sharing thiese nice words with TripAdvisor Community. I have to admit our location is for real a slice of heaven, especially the rooms facing Arno River View and we are proud to halve it with you, dear Broadwaygeek! We look forward to welcoming you back in our Heavenly Property,...

London
Reviewed 6 March 2017 via mobile

Having had a previous bad experience in Italy I was nervous about returning. I need not have worried. What can I possibly say to do this hotel justice? The service for the whole of my time here was impeccable. Check in was a breeze and the staff were very inviting and friendly. Got a free upgrade to a wonderful balcony...

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Thank AngelaClark77
Toronto, Canada
Reviewed 6 March 2017

I always stay at SPG hotels when I have a choice when traveling. I was so happy to have stayed two nights at the Westin Excelsior while in Florence. The price was very fair for this hotel, especially given its location right on the river and within walking distance to so many restaurants and important city sights. My first contact...

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Thank ahyt
Mar Vista, Ca
Reviewed 3 March 2017

From check in to check out, it was a wonderful stay. Our beautiful suite with two balconies over the Arno was elegant, spacious and more than comfortable. The staff was friendly and took the time to get to know you by name, making you feel completely at home. Walking distance to everything on your "to do" list and just at...

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Thank Jennifer B
Reviewed 25 February 2017 via mobile

We visited the roof of the hotel during our stay in the city and the only we can say about it is Wowww! Ok it is expensive..very expensive..but with such view & luxury you cannot pay less..It worths a visit even for 6 euro coffee...

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Thank Danis D
New York City, New York
Reviewed 22 February 2017

Great hotel, location and service. Rooftop bar has views not to be forgotten. Location is near many restaurants and shopping, perfect location. Amazing view of the river as the hotel sits right next to it.

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Thank mzhappyhr
Reviewed 15 February 2017 via mobile

Nice location, good assorted breakfast, cozy, large, clean rooms. Comfortable beds, nice sheets. Everything good. Very beautiful view from the terrace. It's next to Arno river and close to the center of the city. Not so close to Piazza della Signoria.

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Thank caramella60
Noemi C, Responsabile relazioni pubbliche at The Westin Excelsior Florence, responded to this review

Dear Caramella60, In three rows you have described the entire Property in a very amazing way! A big thank you from all of us. We hope next time that you will visit us, we will conquer the fifth star that is missing in this great feedback. Be well, Noemi Chiara Westin Excelsior Florence

Reviewed 14 February 2017 via mobile

great breakfast, wonderful roof terras bar with view, clean, friendly, luxurious:))) the Westin excelsior hotel made our Florance visit more than great...close to central train statiin, just by the river and there is an open air market on Sundays just in front of the hotel

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1Thank Kerem D
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Kerem D, Thank you! We are thrilled to hear that your stay has been enjoyable due especially to the bar staff because that means you went beyond the speechless beauty of our Rooftop Terrace to discover our genuine devotion to our beloved guests! Please let us know if you might be coming back to Florence, or consider us at...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $581 - $2,604 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#19 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
23 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Walk towards the Florence Cathedral in the morning or take the tour in the morning if you are far from the location. It gets crowded soon.”
BailameamorZ, 25 Apr 2017 | Read review
“Get a room on the river, the view is wonderful”
Gordy75, 23 Apr 2017 | Read review
“The river view is best”
peternL7513FU, 16 Apr 2017 | Read review
“view of the river, but keep the windows closed because of insects”
  • View of our room
PaulistanaCA, 31 Mar 2017 | Read review
“Ask for a room overlooking the river for superb views.”
  • A view of my ceiling.
  • A view of the river from my room.
  • A view of the river from my room.
ahyt, 5 Mar 2017 | Read review
5 of 5