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The Westin Excelsior Florence

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#24 of 421 Hotels in Florence
Certificate of Excellence
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The Westin Excelsior Florence
The Westin Excelsior Florence
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1,509 Reviews from our TripAdvisor Community

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Showing 1,214: English reviews
New Zealand
Reviewed 9 January 2017

This is a really beautiful hotel. The rooms were a decent size, modern and bright. We had two rooms for our family and they both had a huge bathroom. The common areas were lovely, with a nice restaurant, wonderful breakfast and a cozy bar. The pianist playing was a lovely feature, as were the Christmas decorations in the foyer. The...

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1Thank kiwisam3
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear kiwisam3, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation, all of our Restaurants and the final touch of a pianist playing with a Christmas surroundings! Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you. We look...

Reviewed 9 January 2017

We stayed here for 3 nights. We had a top floor corner room with 2 small balconies, one looked at the river, one at the city. It was beautiful. The temperature control worked, and the bathroom was great. The staff was super friendly. It is across the street from the St. Regis, and we highly recommend the bar at the...

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1Thank TravelerT796
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear TravelerT796, Thank you for sharing this kind feedback with us! We are thrilled to learn that you have enjoyed your stay with us at the Westin Excelsior in Florence and that your expectations have been met. Thank you for the shout out to the staff, we really care about your stay to be special and relaxing! Please do reach...

Greenville, South Carolina
Reviewed 6 January 2017

I have stayed at this hotel 5 times in the past 3 years . I do not have a bad thing to say about it . Service is the premium here . Room spacious and clean . Food excellent . Roof top bar "The Best ". Perfect location to city center .

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2Thank Gina R
tokyo
Reviewed 27 December 2016

This hotel faces the St. Regis in Florence. Its location is ideal in Firenze, within strolling distance of the Uffizzi Gallery, Ponte Vecchio, and the Duomo, and across the Arno River, the Oltrano and its Piazza Santo Spirito.

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1Thank warren D
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear warren D, From your feedback, it should be clear that you carried great memories of your stay with us and in our beautiful country! We hope to welcome you back soon in order to create new and always more memorable memories with us. Be well, Noemi Chiara Westin Experience Specialist

Vienna, Austria
Reviewed 25 December 2016 via mobile

Great hotel in fantastic location with very efficient service and concierge team. The rooms are a bit dated, but totally ok. Breakfast was among the best in Italy. For me it was one of the best Starwood properties in Europe.

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1Thank Konstantin72
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Konstantin72, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed our staff and our concierge team! Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you. We look forward to welcoming you back soon in order to have another magical...

Reviewed 22 December 2016 via mobile

Had a 3 days stay. Generally. A pleasant stay. Location is good. Drawbacks: The shower drainage was not as efficient. Hence, there was pooling during showers. Lighting in the room was a little too dim for my preference.

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1Thank Lim W
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Lim W, Thank you for your amazing feedback! Furthermore, please kindly advice us which room you had occupied during your stay in order to check and fix everything. Next time we promise we will do better, Lim W! My personal e-mail is noemi.chiara@westin.com Be well, Noemi Chiara Westin Experience Specialist

New York City, New York
Reviewed 20 December 2016

We took our adult children and their wives to Italy and stayed at this elegant hotel in Florence. The location is perfect. Rooms were beautiful and lush. Service was outstanding. Food was great. Room view was good. #TravelDivaDayna

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1Thank Dayna M
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear DaynaM, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation and our location! Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you. We look forward to welcoming you back soon to The Westin Excelsior Florence in the...

Reviewed 7 December 2016

We visited Italy in Sept and particularly loved Florence. The first hotel we stayed in was a bit noisy, so we moved to the Excelsior. Not only was the service amazing, our room, the view and the location were perfect. Room service and the restaurant served delicious food. Highly recommended.

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2Thank 0316BARD
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear 0316BARD, Thank you for your kind words. I would say that in Italy everywhere the food is delicious, but I am pleased to admit that ours is the best! We are looking forward to welcoming you back in order to make you experience another quite and tasty stay! Be well, Noemi Chiara Westin Experience Specialist

Monterey, California
Reviewed 4 December 2016

We loved this hotel and plan to return- beautiful lobby, room with balcony, rooftop bar with great view, exceptional concierges and wonderful staff. We loved the location as it was an easy walk along charming streets to the Duomo, Academia and Uffizzi, as well as countless restaurants and cafes. Why not give it 5 stars? We had a bathroom door...

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2Thank Deborah E
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Deborah E, Thank you for this amazing feedback! The concierge team thanks you for the kind words spent! We do apologize for the inconveniences that you have experienced during your stay and we agree for the one star less, this time. Faithful that you are going to visit us again, next time we are going to improve and take...

Louisville, Kentucky
Reviewed 2 December 2016

I am a SPG Platinum / Life Time Gold member, this is our second stay at Westin Excelsior, Florence, this time is even better than the last time when we visited 10 years ago. From the moment we walked into the hotel, we were welcome by several people, helping us with everything we need. Everything is to perfection...from the front...

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2Thank csccase
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear csccase, Let's start this comment by thanking you so much for this amazing feedback. The whole staff is thrilled to hear your words, precious and precise. Kind and attentive. Our aim is to show you how much we care and how much we want you to have a perfect stay. And when this happens, we jump with joy! Dear...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $576 - $2,357 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
22 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the river for superb views.”
  • A view of my ceiling.
  • A view of the river from my room.
  • A view of the river from my room.
 of 5 bubbles ahyt, 5 Mar 2017 | Read review
“River views, but on a higher floor to avoid road noise.”
 of 5 bubbles 320tylerp, 12 Jan 2017 | Read review
“Our room on the interior was very quiet and more luxurious than the river-view rooms.”
 of 5 bubbles , 10 Jan 2017 | Read review
“Top floor!”
 of 5 bubbles 0316BARD, 7 Dec 2016 | Read review
“Get the room with the river view you will love it”
 of 5 bubbles csccase, 2 Dec 2016 | Read review
5 of 5