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    The Westin Excelsior Florence

    Piazza di Ognissanti 3, 50123, Florence, Italy
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    24/12/2017 25/12/2017
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    US$549
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    Traveller (985)
    Room & Suite (692)
    Dining (125)
    Overview
    • Excellent74%
    • Very good20%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “arno river” (183 reviews)
    “heavenly bed” (36 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,647)
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    21 - 25 of 1,330 reviews

    Reviewed 17 October 2017

    First class accommodation, beautiful well maintained European charm. Situated 5 min walk from Florence landmarks, yet away from the crowds. The breakfast buffet is worth the price and the host and wait staff very professional.The roof top nighttime view (with full moon) was stunning.( We...More

    Thank francoise c
    Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 18 October 2017

    Dear voca2014, Thank you for your classy feedback. We are glad that you have had a great experience here with us. Being a historical building we do our best to respect and maintain the atmosphere created over the centuries by those here before us. Thank...More

    Reviewed 17 October 2017 via mobile

    Wow! This hotel is stunning and by far the nicest, most luxurious Westin I have ever seen. Our room was fit for a king and queen- so comfortable and elegant. The front desk staff were SO FRIENDLY. Unfortunately the concierge team were a bit snooty...More

    Thank bexxx031
    Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 18 October 2017

    Dear bexxx031, Thank you for your lovely words. We are glad to hear that you have enjoyed your experience at the Westin Excelsior Florence and you are satisfied with our service ans specially our front desk team. It is really nice to read such a...More

    Reviewed 16 October 2017

    The Westin Excelsior is very expensive. However, the hotel is absolutely first class in terms of accommodations and service. The staff are very friendly and helpful and less stuffy than at the St Regis across the Piazza. As Starwood Platinum members we stayed using points...More

    Thank elizabethpV8634SC
    Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 18 October 2017

    Dear elizabethpV8634SC, Thank you for your lovely feedback! This comment represents a photography of our Hotel! You have noticed details that makes our Property a column of the Florentine history. Furthermore, a big thank you for having underlined the beauty of Ognissanti Church. It is...More

    Reviewed 16 October 2017 via mobile

    We were in Europe almost 4 weeks staying in local boutique hotels. All were lovely, but in the middle stayed here. It was an oasis! Luxury, service, heavenly bed. Enjoyed our numerous hotels in France and Italy but it was to have a little bit...More

    Thank K S
    Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 18 October 2017

    Dear K S, Thank you for your wonderful feedback! We are glad that you have had a great experience here with us. But most of all we would like to thank you for choosing the Westin Excelsior Florence as your oasis because to us, your...More

    Reviewed 15 October 2017

    This hotel met my minimum expectations of a dated Westin property. However, given the price point, I expected more and believe there is a reason this is currently not a top 25 property on TA. Overall a few things prevented a higher rating with my...More

    Thank AK_Zags
    Response from Noemi C, Guest Relations Manager at The Westin Excelsior FlorenceResponded 16 October 2017

    Dear AK_Zags, I would like to start by thanking you for the shout out to our concierge team and our front desk staff. Let me also express how sad we are to hear your stay was not up to your expectation. Ours is actually a...More

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    About
    Awards & Recognition
    GreenPartner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$362 - US$887 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #19 Family Hotel in Florence
    • #19 Romantic Hotel in Florence
    • #23 Luxury Hotel in Florence
    • #30 Business Hotel in Florence
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Travelocity, Agoda, Booking.com, Orbitz, Expedia, Hotels.com, getaroom.com, Hotwire, TripOnline SA, Cancelon and HotelQuickly so you can book your The Westin Excelsior Florence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Italy >
    • Tuscany >
    • Province of Florence >
    • Florence >
    • Santa Maria Novella
    • Also Known As
    • The Westin Excelsior Florence Hotel Florence ,
    • Westin Florence ,
    • Florence Westin ,
    • Westin Excelsior Florence
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    Traveller (985)
    Room & Suite (692)
    Dining (125)
    Pool & Beach (3)
    Hotel & Grounds (645)
    Bathroom (58)
    Business Centre & Event Rooms (13)
    Family and Play Areas (2)
    Nearby
    Santa Maria Novella
    Santa Maria Novella train station welcomes the
    majority of the people arriving in Florence, which
    might explain the hectic pace. Commuters and tourists
    come across the constant hustle and bustle of the
    station before exiting, taking a few steps and
    stopping amazed in Piazza di Santa Maria Novella. It
    is impossible not to admire the the square, housing
    one of the most charming basilicas in Florence. The
    ...More
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    Nearby Attractions
    Chiesa di Ognissanti
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    Ask a question
    Questions & Answers
    kathleentitus
    2 October 2017|
    Answer
    Response from BettendorfTraveler | Reviewed this property |
    Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
    1
    Vote
    Marlene S
    26 September 2017|
    AnswerShow all 2 answers
    Response from PaulS15 | Reviewed this property |
    Took taxi from westin to airport. It is a flat fixed fee. Approx twenty five euros
    2
    Votes
    Room Tips
    "facing the river would be beautiful, exceptional"
    Read review
    "4th floor room had 2 balconies"
    Read review
    "Get one overlooking the river!"
    Read review
    "If you would like a view of the Arno River, you should request it."
    Read review
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