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The Westin Excelsior Florence

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Room & Suite (856)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“arno river”(189 reviews)
“heavenly bed”(36 reviews)
“rooftop bar”(104 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Westin Excelsior Florence
Offers & Announcements: Breakfast on us!
Offers from The Westin Excelsior Florence
Offers & Announcements: Breakfast on us!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,704)
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541 - 545 of 1,374 reviews
Reviewed 19 May 2015

We just spent a week in this lovely hotel and enjoyed our stay. The room was well appointed, the air conditioning (which was needed) was quiet and very effective, the beds very comfortable, the rooms sizable and the customer service top notch. The breakfast was...More

1  Thank JJVan
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded 24 May 2015

Dear JJVan, thank you for staying with us and for sharing your very kind review. I'm very glad you enjoyed your week in Florence. Regarding irons in the room, we do have some restriction as it is a XIII century building full of small treasures...More

Reviewed 17 May 2015 via mobile

I love this hotel, great design, great food, very comfortable rooms, I enjoyed staying there a lot , nice location near river, I loved food there it was very tasty and delicious. I love to go there again. Very nice staff, and helpful . Over...More

Thank Ro G
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded 24 May 2015

Dear Ro G, your review is simply great...thank you for sharing. We will wait for your comeback. Best regards, Massimo Bernardi Front Office Manager

Reviewed 16 May 2015

I've stayed in 5-star hotels only twice, and this one knocked me over. Located in the same piazza (Ognissanti) as the Grand Hotel, and the famous church of the Ognissanti where Renaissance treasures galore await. This church was run by friars who taught young Florentines...More

Thank richard b
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded 24 May 2015

Dear richard b, you are very well informed about the history of our palace. Built as a monastery for the monks of the Ognissanti church in the XIII century, it became private palace during the medieval ages and afterwards, in the XIX century, it was...More

Reviewed 13 May 2015 via mobile

I have been to this hotel in various parts of europe and always amaze me the location and interior design which is elegant and precious. Rooms are apacious and great ned settings. What i dont agree forst of all is that for a 5 star...More

Thank Oana M
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded 17 May 2015

Dear mimiana, thank you very much for your review. I'm sorry for your complaint regarding internet. We provide free WIFI connection in our common areas such as the lobby and the roof top bar & restaurant, there is a charge only from the rooms that...More

Reviewed 8 May 2015

We spent three nights at the Westin Excelsior. It is a beautiful, elegant and old but modern hotel. The staff are superb, particularly Daniele on Concierge and Francesca on the front desk. Nothing was too much trouble and their recommendations were excellent. The hotel is...More

2  Thank Rodger P
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded 12 May 2015

Dear Rodger P, it always no nice to see that our employees leave their mark on our guest's mind! I have already forwarded your comment to them. Thank you again for your review, we hope to see you soon here at The Westin Excelsior. Warm...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$474 - US$977 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#27 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$474 - US$977 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#27 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1053)
Room & Suite (856)
Dining (146)
Business Centre & Event Rooms (13)
Amenities (9)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
TamarKhrikadze
7 January 2018|
AnswerShow all 4 answers
Response from Noemi C | Property representative |
Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara
0
Votes
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yensb2017
21 December 2017|
Answer
Response from VB_General_Manager | Property representative |
Dear yensb2017, Thank you for having contated us! We am delighted to confirm you our SESTO On Arno is opened to the public. We look forward to welcoming you to our splendid Location! With our best regards, The hotel... More
0
Votes
Google Translation
kathleentitus
2 October 2017|
AnswerShow all 2 answers
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
2
Votes
Room Tips
"Ask if they have rooms facing the river."
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"Ask for interior room if you are bothered by road traffic. There is a hospital nearby and a lot of sirens..."
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"Ask for the 5th floor with a room with a view of the Arno."
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"Many rooms offer stunning views of the River Arno and the Tuscan hills."
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