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Relais Hotel Centrale Firenze

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Via Dei Conti 3, 50123, Florence Italy
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US$285
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US$234
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Traveller (517)
360
Panoramas (7)
Room & Suite (347)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 15/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Relais Hotel Centrale Firenze
Updated 15/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#115 of 430 hotels in Florence
Location
Cleanliness
Service
Value
Travellers' Choice
Experience a beautiful Florentine holiday, enjoying comfortable accommodations in a renovated property right in the heart of the city, close to the major landmarks. It's easy at Relais Hotel Centrale! The hotel is a short distance from the Duomo and the principal monuments of the City ,from the central train station S. Maria Novella, the Fortezza Da Basso, home of the most important trade shows in the area, and the Palazzo Dei Congressi. Enjoy a quiet, comfortable retreat in the hotels rooms, complemented by reproduced frescoes and paintings by famous artists. Many also offer views of the nearby monuments.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Bicycle tours
Children's television networks
Highchairs available
Paid private parking on-site
Wifi
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Special diet menus
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Photo copier / fax In business centre
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Air purifier
Housekeeping
Interconnected rooms available
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
619Restaurantswithin 0.5 km
299Attractionswithin 0.5 km
945Reviews12Q+A74Room tips
Traveller rating
  • 483
  • 336
  • 91
  • 23
  • 12
Time of year
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Popular mentions
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Most Recent
Poc wrote a review Sep 2022
Sri Lanka5 contributions
The pros: great central location & very good breakfast cooked to order. Other: a very plain basic room (‘superior double’) without a dressing table or mirror, very uncomfortable bed (ancient mattress sagging towards middle), plain dull white walls & ceiling and unlined awful curtain. Bathroom was CERTAINLY NOT a ‘marble bathroom’! Window overlooking flat roofs & air con units- sad. Reception/bar/lobby all one, basic, empty, so nowhere other than bedroom to sit in the evening. On a side street with hotel name in neon light. 4 nights was 3 too many.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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WorldTraveler919 wrote a review Jul 2022
Tarbes, France310 contributions115 helpful votes
As a Trip Advisor level 47 hotel reviewer, I would say this hotel is tops. The room was great, WIFI was great with ability to upload our pictures to Dropbox. Breakfast had made to order omelets and a good selection. What made the trip extra special was how nice everyone was. So friendly and helpful. They provide valet parking. You drive up to the hotel and give them the keys and they will have the car back to you whenever you need it. We do stay there again.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 5 Aug 2022
Dear Mr., We are very happy that you had a wonderful stay ... We thank you for the enchanting review, it is a real pleasure to receive compliments and it is a push to continue, with our skills and our daily commitment, to maintain high standards quality of the hotel. We hope to be able to welcome you back soon to our historic Florentine home for another unforgettable experience. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ItalyDavRos wrote a review Jul 2022
Padua, Italy307 contributions40 helpful votes
+1
My Florence home from home! The location of this hotel is unique, you step out, turn left and are faced with the unique spectacle of the Duomo in all its glory! Right in the centre of town, walking distance from the station. Quiet historical residence, great views of the Medici cupola from my favourite rooms windows! Staff are family, warm and welcoming. Would never go anywhere else when I am in town.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 19 Jul 2022
Dearest Rosanna, it was a real pleasure to have her as our guest, thank you very much for sharing her emotions with this review and we hope to see you again soon. Consider the Relais Hotel Centrale as your Florentine "Home" every time you return here to this magnificent city
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inspiration793532 wrote a review May 2022
Austin, Texas11 contributions2 helpful votes
+1
We had the best time staying at Relais Centrale in Firenze Italy. We stayed for 7 nights. The hotel is well maintained, bed was SUPER comfortable. People were so kind, caring and full of helpful suggestions. Will definitely look for this brand on future trips. I know they have hotels in several other killer destinations. The breakfast was by far the best we’ve had on our 3 week trek across Italy. Located 1/2 block from Santa Maria Nocelka Cattedrale, a short walk to the Uffizi, Accademia Gallery AND just a few extra minutes to get to the south side of Arno River to explore Piazzale Michelangelo, Pitti Palace and Piazza Santa Croce. Highly recommend!!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 2 Jun 2022
Dear Austin, it is a pleasure to read your review! Thank you! thank you for your nice words, We work daily on providing the best customer service and a high selection of fine food for breakfast in order to give our customers an unforgettable experience! We look forward to welcoming you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pam M wrote a review May 2022
Canada87 contributions102 helpful votes
I have been staying at this hotel since 1994; in total about 29 times. Although there has been multiple owners over the decades, the hotel has always maintained a "pensione" quality to it, with excellent staff and wonderful breakfast offerings. Because of this, I have advised hundreds of my colleagues, friends and family to stay at this hotel since 1994. Despite collecting points from chain hotels, I give up the opp to collect points only when I am in Florence, just because I really enjoyed this hotel. Something changed with the new owners from the last time I was in Florence 2019. In March 2022, I had five days of meetings and was looking forward to Florence. The five days I stayed at this hotel were the worse hotel experience I have ever had in Italy or around the world. The hotel now has mediocre staff. The breakfast offerings were mediocre; terrible coffee, the bread was old and the eggs were blackened with what appeared to be soot from the skillet. The bacon still had cartilage attached and tasted awful. The house cleaning staff did not listen to my request to not enter my room for any reason (even after confirming 3 times that they understood), entered. Given we are still in a pandemic, I would expect hotels to listen to clients when they ask them not to enter rooms. I did not appreciate my stuff being touched by staff. I will no longer recommend this hotel or stay while I am in Florence. This year alone, I have three meeting in Florence and I have 16 colleagues attending these meeting as well, and I have 9 family members visiting Florence this summer. I am now in search of a new "pensione" like hotel
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Date of stay: March 2022
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 28 May 2022
Dear Pam, his review is fallacious; in March the hotel was closed due to the Covid pandemic, we reopened in April, the property has been the same for over 20 years and we are not a pension but a 4-star historical hotel.( all demonstrable) She got confused, we send her to pay more attention next time Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Glen wrote a review May 2022
Belford, New Jersey5 contributions1 helpful vote
Great Hotel in an awesome location . Very close to Duomo . And central to wherever you want to go . Very near the train station. In a quiet side street . Easy access . Hotel was well equipped and the stuff were friendly and helpful. Rooms were clean and well set up . Breakfast buffet was good .
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: They have valet parking if you are traveling with a car . I do not know the cost. Many good...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 31 May 2022
Dear Inspire, It was a pleasure to have her as our guest, thank you for sharing her emotions with this review and we hope to have her here soon. Consider the Relais Centrale as your Florentine "home" every time you come back here to this magnificent city Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maor E wrote a review May 2022
7 contributions3 helpful votes
Just behind basilica San Lorenzo ,3 minutes walk from the Dumo or piazza de la republica and close enough to train station S.M.N. As you understand this hotel has great location but also on a small street so you have enough quiet to rest after a busy day. The staff is absolutely amazing. Reception were very helpful with questions or problems, and breakfast (very good you can order from the rich menus they have) staff were kind and welcoming and you can feel their smile even beneath the masks. I had a problem on the first night and since I had arrived late there not much to do but straight up the morning the switch me a room and I felt much better they know the standards they are up to as 4 star hotel. The room was cleaned every day as expected with a good work by the cleaning staff. I will definitely come back P.s Good to remember that most of Florence hotels are in ancient buildings with small elevators
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 31 May 2022
Dear Maore, We thank you very much for having spent these nice words towards Relais Hotel Centrale, and we are happy to have been able to host you. We are very happy that you liked both the structure and its location and thank you for having praised the quality and professionalism of our staff. We just have to welcome her back to our historic Florentine home for another unforgettable experience. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Edwin D wrote a review May 2022
Roquebrune-Cap-Martin, France14 contributions2 helpful votes
We stayed in a deluxe room, which was very nice and had a view of one of the domes, check-in was fast and we were able to check in early, breakfast was excellent with some very nice a la carte options included and the service was excellent, always given with a smile
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 29 May 2022
Dearest, Thank you for the beautiful words for describing our hotel. We are happy that the level of service, friendliness and professionalism of our staff have exceeded your expectations. We hope to have the opportunity to welcome you again in the near future. Kind Regsrds
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anon A wrote a review May 2022
Denver30 contributions51 helpful votes
Hotel Centrale is indeed "central" but on a quiet street, easy walking to attractions (train station, Duomo, San Lorenzo Market, Uffizi, everything). The staff -- front desk, breakfast room, housekeeping -- is friendly, welcoming, and eager to help with any request, from an ice bucket to a covid test. Highly recommend. We stayed in the top category of room and it was very spacious, sparkling clean, plenty of light, ample electrical outlets (bring adapters, no USB ports).
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Date of stay: April 2022
Rooms
Location
Service
Room Tip: Go for the top room category (largest) if you like space.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 3 May 2022
Dear Anona, Thanks to you for being our welcome guests! Our goal has always been to offer a high quality service and sincere hospitality and we are very pleased that it has been perceived by you and thus you have spent a fantastic stay. We thank you again for taking your precious time in dedicating a thought to Relais Hotel Centrale and for having spent these beautiful words. We hope to welcome you back to our historic Florentine home soon for another unforgettable experience. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
52_hotels_in_2012 wrote a review Sep 2021
Rome, Italy77 contributions100 helpful votes
In Florence, I have also stayed at Hotel Magenta, Starhotels Michelangelo and Hotel Monna Lisa. My reviews, to compare, can be found on TripAdvisor. Pros: - Location: (Walking) San Lorenzo and Michelangelo Medici Tombs (1min), Cathedral of Santa Maria del Fiore and Piazza Duomo (4mins), Piazza della Signoria and the Loggia dei Lanzi (8mins), Palazzo Vecchio (9mins), Ponte Vecchio (9mins), Palazzo Pitti and Boboli Gardens (14mins). - Bathroom amenities: Liquid soap, conditioning shampoo, shoe sponge, shower cap, tissues, hairdryer (1600w). - Complimentary cans of water. - Free in-room WiFi. - Excellent, respectful and proactive reception & breakfast staff. Cons: - Room was extrememly noisy in the mornings from 6:45am onwards (avoid rooms 1-9 if you want to sleep past this hour, as they are near the breakfast kitchen and cleaning staff prep room). - In-room safe is very small - tablets or notebook computers will not fit. - Surprisingly, once used, tissues or shoe sponges were never replenished during daily cleaning. - Wi-Fi extremely slow for a hotel in 2021. The in-room speed averaged only 8Mbps (down to only 1Mbps during peak hours).
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Date of stay: September 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Responsabile Ricevimento, Proprietario at Relais Hotel Centrale Firenze
Responded 1 Oct 2021
Dear Hotels 52, thank you for sharing your experience with us, appreciating the unbeatable location, the welcome of our staff, complimentary water in the room (which we replenish every day) and our ample courtesy set. In addition, we thank you for your suggestions, which we appreciate very much because they allow us to identify the areas to be optimized to make the experience of our guests better. In the specific case we have taken steps to replace some equipment, as you indicated, in order to align it with the quality standard of our services. However, we hope that you will consider the idea of returning to our hotel for a future stay in the city, assuring you of our full attention right now. Lavinia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$126 - US$338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
centrale dimora storica florence, centrale dimora storica hotel
FORMERLY KNOWN AS
Relais Hotel Centrale Residenza D'Epoca
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / San Lorenzo
NUMBER OF ROOMS
35
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Frequently Asked Questions about Relais Hotel Centrale Firenze
Which popular attractions are close to Relais Hotel Centrale Firenze?
Nearby attractions include Piazza del Duomo (0.4 km), Duomo - Cattedrale di Santa Maria del Fiore (0.3 km), and Mercato Centrale (0.3 km).
What are some of the property amenities at Relais Hotel Centrale Firenze?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Relais Hotel Centrale Firenze?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Relais Hotel Centrale Firenze?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Relais Hotel Centrale Firenze?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Relais Hotel Centrale Firenze?
Conveniently located restaurants include Indian Palace, Gustarium, and I' Girone De' Ghiotti.
Are there opportunities to exercise at Relais Hotel Centrale Firenze?
Yes, guests have access to a fitness centre during their stay.
Does Relais Hotel Centrale Firenze have airport transportation?
Yes, Relais Hotel Centrale Firenze offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Relais Hotel Centrale Firenze located near the city centre?
Yes, it is 0.7 km away from the centre of Florence.
Are any cleaning services offered at Relais Hotel Centrale Firenze?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Relais Hotel Centrale Firenze?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.