My wife and I stayed here for a couple of days and we had a terrific time! The staff was pleasant and welcomed us with a bottle of champagne for our honeymoon. The service was exceptional and Andres would always open the bar late night so we can have a drink after being out in the city. The room was beautiful and we had ZERO issues. We look forward to hopefully booking here gain in the future!!
We stayed at the hotel for 4 nights with our 2 daughters in a very comfortable spacious room overlooking the Arno river. The room is and hotel are designed in a lovely Florentine style, everything was clean and well maintained, bathrooms were spotless with a walk in shower and a bath with shower which was really convenient for the girls. We received a very warm welcome, candy treats and refreshing water is always available at the reception. Location was pleasantly surprising. It is located on the banks of the Arno river but outside the old centre which was surprisingly convenient. A shuttle free of charge is available almost all day, to and from the old city centre and we used it all the time. It was super comfortable. Bicycles are also available free of charge and we rode al the way to Ponte Vecchio along the river which was absolutely fun! the hotel is well staffed and they were always kind and warm and ready to hep with anything. Breakfast was served in a lovely decorated restaurant with a large variety to choose from and all fresh and delicious. The facilities are just great! there is a beautiful outdoor pool and the best heated indoor pool which was so relaxing and fun especially on days we wanted to take it easier and even more so on a rainy day. Overall, great hotel, was such a surprise especially as we all tend to go for centrally located hotels but this was the best choice we made. Super hotel especially for families I think but not only. Definitely coming back here! Highly recommended.…
Ville sull'Arno is a beautifully decorated hotel rooms with access to the indoor pool and spa areas with sauna and steam rooms. Cleanliness is spotless as you would expect. The buffet breakfast is plentiful, and friendly staff are there to greet you and top up your coffee. What makes this hotel special is the staff are exceptional. On our arrival we turned up 2.5hrs later than expected and at 21:55 we thought we wouldn't be able to eat at their restaurant, but the reception took us directly to the restaurant where they happily accommodated us, keeping the kitchen open. We had a lovely sea bass meal with great wine, after we found our luggage had been taken to our room which over looked the Arno river. The hotel offers a free regular shuttle taxi service to the town, which would be a 20 minute walk, or you could take advantage of the hotel bikes allowing you to explore Florence (otherwise would be a lot of walking!). There were some tours which left before breakfast, but the hotel kindly provided us with 2 large packed lunch/breakfasts to take on our travels. The staff are just amazing, guests I'm sure guests can be quite demanding, but the staff are so professional, very helpful, friendly, but above all they were all so very kind, and that was deeply touching - I love them! They even provided a bottle of prosecco in our room for my wife's 50th birthday at no extra expense. The whole experience was faultless. Not to mention that Florence is a beautiful city (NB. pre-booking the museums is essential), with many restaurants and patisseries at every turn. Just go!…
Every inch of this hotel is stunning! My husband and I stayed here for our honeymoon and the visit was so dreamy. The service, room design, amenities, spa, location, cleanliness and more were way above our expectations. They even upgraded our room and left us a sweet note, Prosecco and strawberries to celebrate our wedding. This is a magical spot in Florence and we are so excited to stay here again!!
I couldn't find a single fault with this hotel, everything is taken care of, the staff were all amazing, the room was gorgeous and we were those smug people who got an upgrade (that never happens to us) so the room was even more amazing than the already lovely one I thought we were getting. The restaurant was amazing, let them chose your wine for you - spot on. The spa was gorgeous and you get exclusive use of it for an hour (which is plenty) and you can do that every day if you like. There's a free shuttle into the city daily and a 24hr concierge by WhatsApp. I honestly couldn't pick a single fault and I like to leave balanced and honest reviews. Amazing, book this hotel if you go to Florence.
The hotel is nice, the rooms are big and the staff are friendly. The facilities of the hotel are good but not amazing, it’s more of a four star than a five star. The pool is okay but you can hear the road a lot although they do try to drown it out with the music. The location means it is walkable from Florence which is a bonus.
A wonderful experience!!! A staff made of very nice people, extremely professional, ready to help you in any problem encountered. A beautiful and well-maintained hotel, with a superb view, where we will definitely return with great pleasure.
If your second guessing booking this- just book it! I just got back and I’m already planning my next visit. I have never felt so relaxed, everything from the ambience to exceptionally attentive staff (24hr concierge). Perfection, cannot fault anything. Your close enough to the centre of Firenze but without feeling like your right in the middle of it. Waking up on the Arno river too is peaceful in itself. However the staff are what make this a 5 star hotel, everyone and I mean everyone was so nice. They not only remember you but your room number too, which is always nice. It’s a beautiful property with its own unique character, great service, great location and great views- what more could you ask for? If I absolutely had to nitpick (because there’s literally nothing to fault) it would be that I would have liked the TV to have more English speaking channels or be able to cast/mirror from your personal phone or even have Netflix app on the TV. However, it was probably more relaxing to avoid the TV and just sit by the pool watching sunset when we weren’t out.…
Really nice hotel although outside of town it is a perfect location as you get much more for your money and avoid the crowd of comparable hotels to down town hotels. Very easy to bike to down town and create memories of biking after a nice diner and visit the town without parking issue or efforts. Hotel is new, clean and well maintained, spa, pool breakfast are excellent .. everything to make your stay memorable. Staff is welcoming. Easy to park if you drive.
This was the perfect place for us. Small, quiet and upscale place with a nice atmosphere and a cozy garden with a nice pool. Staff was friendly and helpful with any questions about the city and practicalities. We particularly enjoyed the generous breakfast. The hotel is situated a 25 minutes walk from the busy center of the city, which for us was perfect. We enjoyed very much the possibility of free city bikes, as it was a bit too hot for walking in July. Nice but small rooms with modern design. This place is highly recommendable if you want a small place with a pool just outside the busy downtown area.