We arrived distressed as the airline had lost our luggage and the concierge was very helpful and by the morning had located our luggage (24 hours before the airport informed us). The hotel is in a great location and very central. The facilities are very good and comfortable. The staff are very helpful.
We stayed here last week and booked the presidential suite. It was worth every penny. The service from time we arrived was on point. They were anticipating our arrival and we were able to check in early. The room was amazing and the view from the rooftop balcony was just as pictured. Both showers in the suites were amazing, the bed was comfortable and the room came with all the amenities you'd expect at a high-end hotel. They delivered breakfast to our room so we could eat on the balcony. We spent an hour at the spa downstairs that had a jacuzzi tub, wet sauna and a dry sauna and would recommend doing the same if staying here. Can't recommend this hotel enough and can't wait to come back.
Absolutely fabulous!!!! See below for tips: The front desk helpers, especially the young man with glasses was so nice from the beginning/ ABOVE AND BEYOND service when our rental car company lost our reservation and I handed him the phone like “please help” and he sorted it out in Italian for a good ten minutes for us. So so nice!!! GET THE MASSAGES! BEST massages I think either of us have had and we pay 3xs more monthly in the IS for massages- the Swiss was phenomenal. We had a male and a female- the spa room was a fun/free add on with reservation. Let them help book restaurants! Their reservations are all 4.5+ on TripAdvisor and very yummy!!! They will also direct you to what you’re craving and call directly to arrange for you. Location is fabulous!!! You can walk to basically anywhere (statue of David museum, Michael Angelo lookout, rental cars, Chanel, Gucci) in 5-15 minutes. The breakfast is good, you can ask for a bag to take it to go which is what we did two days as we were short on time and it ended up being a lifesaver. Valet if you drive to the hotel is $40. They are open til around midnight and delivered the car back on time. Bed is comfy, room service was very responsive. Loved Florence and will recommend san firenze to our family/friends and stay here again next time!…
Excellent location. Service was great. This is a lovely boutique hotel. It is charming, clean and well appointed. The rooms have the feeling of historic reference. Lobby is small and spa nothing special.
I had a wonderful stay at the San Firenze Suites in Florence. The hotel was extremely convenient - very easy to walk anywhere in the city or make quick stops back at the hotel during the day. The staff was also very helpful in providing directions and recommendations for places to eat and visit. The rooms were spacious and very well appointed, with comfortable beds and large bathrooms. I did find the breakfast options to be a bit limited, but overall I would definitely recommend this hotel to people visiting Florence.
Stayed there only one night, but was met with world-class service and professionalism in the heat of the city. Was lucky enough to score a spectacular upgrade with a balcony. Rooms are a little more vintage than other hotels in Italy, but expected given that Florence is a historic town.
We had a junior suite which was large and comfortable with amazing air conditioning! Housekeeping was meticulous and invisible. The breakfast was wonderful and the staff were professional friendly and helpful! Great location as well!!
just back from a fabulous stay in San Firenze suits & spa. Every thing about this hotel was perfect from service, cleanliness and location. breakfast to the room each morning was so good. I have to mention the friendliness of the staff, each one of them was fantastic and always ready to help out. it has to be the most perfect hotel I have ever stayed in. 100% all the way.
We got married in Florence recently and stayed in San Firenze Suites and Spa. From the moment we arrived the service we received was incredible. The staff went out of their way to ensure that we had everything we needed for our big day. We received breakfast to the room each morning which was lovely. This is one of the best hotels we have ever stayed in. The hotel is also in a great location. Thanks to all the staff for a memorable stay and we will definitely be back!!
A nice place to stay when visiting Florence!! Great location, clean and safe with plenty to do and see just outside the front door. Lots of sights, restaurants and shopping close by. Highly recommended!!