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Grand Hotel Minerva

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#56 of 422 Hotels in Florence
Certificate of Excellence
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1,760 Reviews from our TripAdvisor Community

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Showing 1,062: English reviews
Glenview, Illinois
1 review
Reviewed 23 April 2011

I recently stayed at the hotel with my teenage daughter and was very pleased with everything. The hotel is clean and the staff was very attentive and kind. We had a small plumbling issue in our first room and the staff was quick to find us another room with no problem. Both rooms were lovely. The location of the hotel... More 

Helpful?
Thank afinz
Rome, Italy
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 April 2011

We have just stayed 6 nights at this hotel which proudly displays it's 4.5 stars from trip advisor. However if you want to sleep past 6 am beware of room 113 or nearby. The laundry is picked up at this time in the morning everyday except Sundays. The rooms are just above where it is noisily loaded. A complaint was... More 

Helpful?
1 Thank ozscot045
FilippoBurroni, General Manager at Grand Hotel Minerva, responded to this review

Dear Guest, I am really sorry that we did not manage to fulfil your expectations and about your troubled stay. I truly would like to thank you for precisely pointing out this situation which was not reported to me in its full details during the time of your stay and hope you will accept now my delayed apologies. We inspected... More 

Bourg, LA
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2011

We had a group of 8 ranging from 13 to 70 yrs. old, and we had the privilege of staying here for a 2 night stay. Though we stayed in 8 cities in Italy on this trip, this hotel is the one that stands out among all of our wonderful stays. Clean, Roomy, Great View, Great Breakfast. What more can... More 

Helpful?
Thank edscissorhands
Great Malvern
1 review
Reviewed 17 April 2011

Friendly welcoming staff, wonderful food, and you can take a quiet drink and break whilst admiring the florence skyline from the rooftop before going back out into the culture and buzz of Florence. We stayed in a standard room which had a lovely view past the Santa Maria church towards the hills behind the city. It is not usual that... More 

Helpful?
Thank Martin_W_44
toronto
Level Contributor
117 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 10 April 2011

Tired, says it all. Everything is old and weary including the carpets! Service is good except at the front desk. It is run by young people who seem so old and tired , they don't care. Breakfast is good and dinner is very good. Worth a try for the chef. While the location is good it needs a decrease in... More 

Helpful?
Thank travelguy002
FilippoBurroni, Direttore at Grand Hotel Minerva, responded to this review

Dear Guest, I would like to thank you for your comment. First of all I would like to say that we are very sorry we were not able to satisfy your expectations and that this may have negatively impacted on your stay in Florence. As you may imagine, our Chef was very happy reading your words: we are very proud... More 

Dublin, Ireland
Level Contributor
284 reviews
282 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
Reviewed 7 April 2011

We enjoyed a two night return visit to the Minerva, with its great location on the Piazza Santa Maria Novella – i.e. less than a kilometre from the train station and the Duomo and within walking distance of practically everything a visitor will want to see in Florence. Room sizes and views vary. Our fifth floor ‘superior’ room had a... More 

Helpful?
Thank globaltraveller200
FilippoBurroni, General Manager at Grand Hotel Minerva, responded to this review

Dear Guest, Thank you for returning to our hotel and for your extensive and detailed review. A special thanks for pointing out some possible improvements. Actually some of them have already been scheduled or even put into place. - New flat TV sets have been purchased and will be installed in the next future. At the same time a new... More 

Warrington, Cheshire
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 6 April 2011

Have just returned from a three night stay at this hotel. The staff were very friendly and accomodating, even providing me with a plug adaptor when mine didn't fit, and the hotel is in a fanatastic location with plenty of restaurants and all of the tourist sites within easy walking distance. The hotel is very clean and the rooms spacious,... More 

Helpful?
Thank Sunlady4
FilippoBurroni, Direttore generale at Grand Hotel Minerva, responded to this review

Dear Guest, Thank you very much for having selected our hotel for your stay in Florence and also for taking your time in reviewing it. All our guests’ comments and suggestions are taken in deep consideration. Some updating for 2011 has already been decided: for example new flat TV sets will be installed within the next months and a new... More 

Meilen, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2011

When I come home from Florence I always feel myself so full of lightness, cheerfulness and tender affection. And this has not only to do with “Bella Firenze” but just as much with my stay at Hotel Minerva. The heart-warming and so discrete kindness and attention of the entire staff are overwhelming. Regarding other reviews I’d like to say that... More 

Helpful?
1 Thank katia_firenze
Sion, Switzerland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 March 2011

Great location, and easy access by car. Staff friendly and professional, Nice breakfast. Very nice view from the rooftop terrace, eventhough the pool was closed ( understandably so in March); however, the inside bar on the top floor could and should have been opened. There are a few things that do not match a 4 star rating; for one thing,... More 

Helpful?
Thank monika_venus
FilippoBurroni, Direttore generale at Grand Hotel Minerva, responded to this review

Dear Guest, thank you for staying with us and for dedicating your time in reviewing us. A special thank you for your nice words on service and breakfast. Your suggestion on keeping the bar open on the rooftop also when the pool is closed hits a very important point. Honestly I have to say that considering that most of the... More 

Austin, TX
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2011

We arrived at this hotel early and they were able to get us in our room with no problem. The hotel was a 5 min walk from the Train station and was in a great location to many attractions. The rooms were very clean, great size and staff was more than helpful and accommodating. The breakfast in the morning was... More 

Review collected in partnership with OctopusTravel

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Thank m3resources

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Grand Hotel Minerva, renovated in 2015, is a 4-star superior hotel in the heart of Florence's historic center in its illustrious Piazza Santa Maria Novella, which is close to the main railway station. Florence's key tourist attractions are all just five or ten minutes' walk from us as well as the Congress and Fair Center. The hotel boasts 102 rooms, suites and family solutions and a breathtaking rooftop terrace (open all year round) with an open-air swimming pool (open from May to September). It also offers a restaurant with its "al fresco" extension on the Piazza and five meeting rooms with day light. High speed wi-fi is free in all common areas and rooms. ... more   less 

Additional Information about Grand Hotel Minerva

Address: Piazza Santa Maria Novella 16, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $160 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Minerva 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Grand Hotel Florence
Hotel Style:
#35 Luxury Hotel in Florence
#39 Family Hotel in Florence
#47 Business Hotel in Florence
#61 Romantic Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Minerva staff and other travellers.
33 questions
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Sydney, Australia
2 months ago
Tampa, Florida
Key West, Florida

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Questions? Get answers from Grand Hotel Minerva staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not accept an 'upgrade' to a bigger suite.”
 of 5 bubbles CAN_in_AUS, 22 Nov 2016 | Read review
“Room 237 has a great view of the Piazza”
 of 5 bubbles dc22173, 17 Nov 2016 | Read review
“I had a deluxe corner room 116 it was great”
 of 5 bubbles EddieS_12, 16 Nov 2016 | Read review
“Ask for refurbished room overlooking the Piazza”
 of 5 bubbles Crezzie, 15 Nov 2016 | Read review
“If you're a light sleeper, ask for the quieter room, if they have any. Rooms over the square can get loud, and the walls can seem thin.”
  • view of Santa Maria Piazza
 of 5 bubbles Rachelg, 23 Oct 2016 | Read review
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