This is our third time in Florence and our third stay at NH Firenze. We had other choices, but because of our past experience staying here, it was a no brainer to come back to NH Firenze. Reservations - Simple and easy. Great rates. Arrival - We were very warmly welcomed by Nadine. After being on a long flight, she made sure that check-in process was quick and simple. We first met Nadine in 2017 when we first stayed at NH Firenze. When we got to our room, we warmly welcomed with a beautiful “Welcome to your NHome in Florence” message and a welcome present from Nadine. Our Stay - Our entire was very pleasant and relaxing. We slept well, had good breakfast and our interactions with the front desk team was great. Like any hotel, there are those that go the extra mile to make sure they help the best they can and there are those that assist because it is their job. Nadine - For our entire stay, was very warm helpful and friendly. Every time we asked a question, needed assistance or had requests, she did with a smile and warmth. Giulio - Gave us suggestions about Chianti tours that saved us a lot of money. He suggested instead of renting a car to go to Greve in Chianti, we could simply take the bus. We were all for his suggestion. Elena - Requested her to print train tickets. Not only did she print them but she also put the printed tickets in a plastic sleeve. It’s the attention to detail that surprised me. Edyta - Every morning for breakfast, always had a smile. She always prepared cappuccino for us remembering how we wanted it every morning. Departure - We had an early flight. We requested for a taxi at 4:40 AM. Taxi was at the hotel at 4:35 AM. Once again, Nadine checked us out. She walked us to the door and wished us well on our travel back home. Of course, there are somethings at the NH Firenze that could be improved, but none of them affected our stay. It is the human interaction and the comfort at the property that makes NH Firenze a place we can call home away from home.…
Very nice Hotel, clean and comfortable near to the “Centro Storico”, easy to arrive its a great cost benefit! Come to the Rooftop Bar and enjoy a very nice Sunset with a friendly staff! Ask for the Ginger Honey cocktail made by Taoufiq, the Bartender É ESPETACOLARE!
When we arrived, Frederika greeted us with a friendly smile. She made us feel like they were rolling out the red carpet for us compared to how we were treated in Rome. She made our stay feel special. Booked a tour for us, made sure we felt welcomed. What a wonderful lady. I cannot say enough good things about her. Our room was excellent with a view of the park, spacious, clean. The breakfast buffet was fantastic! This hotel is wonderful. It is walking distance to everything, although at night, definitely take a taxi especially if crossing through the train terminal area it can be scary. Overall a 10! Will stay at NH Firenze again.!
This hotel is beautifully maintained and the service is excellent. Nadine at the front desk was incredibly helpful. Breakfast was delicious and the bartenders at the hotel bar made great drinks. We had a great view from our large private terrace outside our room. We are impressed with this NH hotel.
When we arrived, we immediately felt welcomed by the front desk staff. We were early so our room wasn’t quite ready but they let us leave our bags. When we finally got to our room, it was very luxurious, large, and the bed was comfortable. From the bathrobes and slippers to the view, we would stay here again. It wasn’t far from the city center either.
We very much enjoyed our stay at NH Firenze. The room was very comfortable and the breakfast choice was incredible! The hotel was also in a good location (just a short walk down the river into town). Thank you so much for a wonderful stay - we'll definitely be back :)
Great hotel,,,,,, perfect location,,,,, Great food,,,, Looking forward to coming back,,,,, Staff was very helpful,,,,, We asked the staff for something and it was there,,,, Walking distance to sites and lots of restaurants. Thank you,
We were extremely pleased with our stay at NH Firenze. The cleanliness of the facility, the comfort and size of our room, its convenient location just off the Arno River, the pleasant staff and the great breakfasts were all some of the best we have encountered in our various travels. We will definitely return on our next trip to Florence and will highly recommend this chain to all of our friends.
This hotel was not in a good location. At least a 15 minute walk to begin to see the nicer parts of the city. This hotel reminds me of motel 6. The room was drab, no artwork at all. The front desk staff were awesome. Rooftop bar and restaurant staff were rude and we were going to have dinner one evening until we sat there after being seated and no one greeted us, brought us water or anything. I would not recommend this hotel.
Nice hotel located on the outskirts of the historic centre. Easy to get the tram to / from the hotel or if you fancy the walk it’s beautiful by the river. Room was on the small side and air conditioner didn’t work very well in our room (it was very hot in August!) Rooftop pool and views were a great addition, the reason why I chose this hotel. Was also priced very good as well. Breakfast had a good variety and was fresh and tasty. Staff were friendly and helpful. We celebrated our anniversary and they kindly gifted us a drink each from the bar which was a nice touch. I would stay again!