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360
Panoramas (6) Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#89 of 428 hotels in Florence
Location
Cleanliness
Service
Value
Travellers' Choice
Created for your dreams and relax. We are here in Florence to provide for emotions. Our hotel is a mixture of discretion and classical minimalism. We are ready to welcome you in the heart of Florence for a very special Renaissance experience. You will always find here a particularly elegant setting, the best location to match your needs for a business or a leisure trip.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Car hire
Meeting rooms
Baggage storage
Concierge
24-hour check-in
Paid private parking nearby
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Currency exchange
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
207Restaurantswithin 0.5 km
60Attractionswithin 0.5 km
Contact
Via Luigi Alamanni 9, 50123, Florence Italy
Name/address in local language
Getting there
Alamanni-Stazione Santa Maria NovellaFlorence Tramway Network3 min
Porta al Prato-Leopolda Parco della musicaFlorence Tramway Network7 min
Car HireSee all Florence car hire
Nearby restaurants
Indian Restaurant Crown of India Florence
202 reviews6 minIndian
Ristorante Taj Palace
291 reviews5 minIndian
Pizzeria Livio
1,124 reviews6 minPizza
Ristorante La Falterona
1,474 reviews6 minSteakhouse
See all nearby restaurantsNearby attractions
Michelangelo Florentine Leather
246 reviews7 minSpeciality & Gift Shops
Chiesa di San Salvatore in Ognissanti
441 reviews6 minArchitectural Buildings
Church of Santa Maria Novella
3,708 reviews6 minArchitectural Buildings
Officina Profumo-Farmaceutica di Santa Maria Novella
1,409 reviews4 minSpeciality & Gift Shops
See all nearby attractions473Reviews28Q+A33Room tips
Reviews
Traveller rating
- 313
- 126
- 16
- 7
- 11
Time of year
Traveller type
Language
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Selected filters
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- English
Popular mentions
Stood for one night. This hotel was clean, modern, convenient for transportation and food. Walkable to all tourist points. We were very happy with the location. Steak restaurant next to hotel was superb!
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 1 week ago
Dear Martha, thank you very much for taking your precious time to review your experience at our hotel. We are really pleased to have managed to make you spend a pleasant stay, in a very difficult period for our sector, during which commitment and dedication are essential. With the hope of being able to welcome you again in the future, we wish you a happy day. Best regards. Lapo Bonciani - Customers relations manager.
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Excellent location close to the train station and city centre. I was there for two nights, took a day trip to Pisa. Friendly staff at check-in and check-out. The room was clean, and the bed was comfortable. I would definitely come back.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 1 week ago
Dear customer, thank you very much for taking your precious time to review your experience at our hotel. We are really pleased to have managed to make you spend a pleasant stay, in a very difficult period for our sector, during which commitment and dedication are essential. With the hope of being able to welcome you again in the future, we wish you a happy day. Best regards. Lapo Bonciani - Customers relations manager.
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Truly happy with my choice of hotel in Florence. Just across the train station and to the direct tram to the airport. The hotel is very well appointed, Lots of nice retro mid century feel. The reception clerks were very welcoming. Check out was fast. The room was well designed and truly very well furnished. The bathroom was very nice with cure tile (sure the shower was small but that is normal in Italy). I will visit this hotel again.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 2 weeks ago
Dear Customer, We thank you very much for having decided to spend your stay in Florence in our hotel and we are pleased to see that your experience was positive and you appreciated the quality of our services. We just have to hope to be able to welcome you again and in the meantime we send you our best regards and best wishes for a Happy New Year. Lapo Bonciani - Customers relations manager
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I usually only review experiences that are either very positive (to ensure that everyone can enjoy what I have tried, the good and the good) or very negative (to avoid other unpleasant inconveniences). This is the worst service I have ever received in a hotel (I visit several hotels for work). 2 check-ins (one at 2pm and one at 6pm) without requiring documents. At 6pm, immediately after paying for the entire stay in advance, we were assigned a double room instead of a triple room (as per booking). Waiting time to make the third bed: 1 hour and a half. Arriving in the room, the 3rd bed was made (with little grace) and the towel kit for the 3rd guest was missing (and via another round in reception). When asked to speak to the resident manager we were told he wasn't there but that we could do it the following day. The next day, the new receptionist told us that on Sundays no one handles the "customer care". An advice? Choose a different structure, pay at the end of your stay and find out if customer care responds 7/7 (including Sundays), or rather ... if they respond in general, because 3 days have passed and they have not even deigned to reply to the e -mail we wrote for a complaint. Let's see if they respond in the next few days ...…
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Date of stay: November 2021
Service
Helpful
Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 20 Nov 2021
This review refers to the same one made for the same reason by the same customer to which we have already replied on this site and directly. .
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Location is what really sells this place - it was so nice to check in after a long train ride from the Amalfi Coast at a hotel right next to the train station - it literally is two minutes walk (across the road!). The room itself was okay - not perfect. There was no kettle in the room and one had to be asked for (however, they were nice enough to provide one as they had one available). Bed was comfortable and pillows were good. However - TV remote wasn't working (didn't bother getting it fixed as I use Netflix anyway); Air conditioning was not functioning properly which was a big let down as I am a warm sleeper. For some reason, when I put the temperature "down" the air con completely switched off. When I put the temperature "up", the fan works with no air conditioning - at least the fan operated. I wouldn't mind leaving the window open, however, as the window has no fly screens this provides opportunities for mosquitoes (of which we had one in the room which I ended up killing). Didn't order breakfast, HOWEVER hotel allowed us to have free coffees in the morning which was great. Also had a business ce enter so I can do some free printing of documents which was pleasing. Overall, great location but rooms are on the older side. Great for a budget stay. Overall I'd rate this a very good for the price. I would have rated it excellent if the air conditioning worked properly.…
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Date of stay: October 2021
Rooms
Cleanliness
Service
Helpful
Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 30 Oct 2021
Dear Customer, first of all, we would like to thank you for choosing us and for taking the time to review your experience. We are pleased that the majority of our services have been to your liking, but we are sorry for some negative aspects that you pointed out to us and which will be, for us, a reason to intervene and improve. Hoping to have her again in the future and let her know our progress, we greet you warmly. Lapo Bonciani - Customers relations manager.
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PRICE RANGE
US$101 - US$295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diplomat hotel florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
85
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Claim Your Listing Frequently Asked Questions about Diplomat Hotel
Which popular attractions are close to Diplomat Hotel?
Nearby attractions include Chiesa di San Salvatore in Ognissanti (0.4 km), Church of Santa Maria Novella (0.5 km), and Officina Profumo-Farmaceutica di Santa Maria Novella (0.3 km).
What are some of the property amenities at Diplomat Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Diplomat Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Diplomat Hotel?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Diplomat Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Diplomat Hotel?
Conveniently located restaurants include Indian Restaurant Crown of India Florence, Ristorante Taj Palace, and Pizzeria Livio.
Are any cleaning services offered at Diplomat Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Diplomat Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Diplomat Hotel?
Many travellers enjoy visiting Duomo - Cattedrale di Santa Maria del Fiore (0.9 km), Florence American Cemetery (8.0 km), and Basilica of Santa Croce (1.5 km).
Is Diplomat Hotel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.