This is the second time I stayed here. The location is perfection: tram to airport (20 min away) right outside door, train station right across from hotel, 5 min walk and the city center starts, modern secure parking garage next door with discount for hotel guests. The furnishings are stylish and modern, clean, the breakfast was good, ask for a quiet room facing away from main street though as you do hear the tram.
Perfectly located for the train station and easy walking distance from all the local attractions. Small but perfectly appointed room with great facilities. Brilliant place to stay for the price point. Good selection of restaurants close by
I booked my hotel online and when I was check-in on January 15th and I was not sure if I would like to stay there for 4 nights , Stefan was at the front desk and he understood my concerns and he tried his best to assure me to stay. He showed me my room and I decided to stay. The hotel has good location and front desk people were excellent, After 3 days, I was done with Florence and I asked the front desk where was Stefan again about canceling the 4th night more then 24 hours in advance and move to Milan. He said he cant make a decision and he need to ask his manager Maria about cancelation. When I was going for my diner I stopped at the front desk and Stefan told me that Maria refused to refund my 4th night, she said it's not refundable. That is not acceptable. I paid cash for 4 nights and gave more then 24 hrs notice and Maria refused to refund one night??? Ok I staid with C-Hotels in the past and with such experience I will never stay with the again. You refused to refund one night but you will lose more in the future. I lost time what is the most valuable and money . I was forced to stay extra day here in Florence C-Hotel Diplomat . Don't pay up front if you don't know how long you need to stay just pay for one or two nights. You cant get your money back from C-Hotel Diplomat. The staff is good but the management is not.…
Great Hotel in Florence. This is just opposite train station and walking distance for central Florence and major tourist attractions . This time I was there for the fair and it was 5 minutes walking . The Hotel is very cozy decoration and rooms are real nice . Strong colors and vintage furniture make the atmosphere very pleasant. Will comeback for sure
I was pleasantly surprised with this hotel. It very reasonably priced, so I didn’t expect a really beautiful room ( advertised as Smart Room). Everything was renovated and looked beautiful.,also the bathroom. One of the few places in Europe that had a kettle and complimentary coffee facilities in room. A lift took me up to my room and I could see the top of the Duomo from the hotel entrance. I loved that the hotel was located directly across the road from Santa Maria Novella train station, yet peaceful inside. The bed and bedding were great quality and comfortable. Tram stop is right next door and there’s a great shopping centre underneath the train station. If you’re after a lovely, clean ensuite room at a great price and location, this is it. Will definitely go back, couldn’t fault anything.…
I had fantastic stay at Diplomat hotel. Stuff are warm welcoming and made me early check in. So nice clean room with huge terrace, nice lobby with drink service. It's so combinient for your stay in Florence. I highly recommended your stay.
I would go back again definitely and special thanks to Davide and Linda in the front disk they are amazing ! The hotel is so so close to the train center which i needed the most because i was going back to milan and at the same time near to the center
The Diplomat Hotel is located right across from the train station and it's a short walk to all the attractions in the city. The accommodations are basic but adequate for a short break, and the staff are friendly and courteous.
Reception staffs are kind, nice people, we felt comfort whenever we had to talk to them. And location is also good, Cleanliness and room condition made us surprise. We really liked it! If I visit Firenze again, I'd like to stay here. And also I will post this hotel in my blog 🤩
Really good quality for the price. Location is perfect, the room was huge for a “standard double” and was finished to a high quality. Would def stay here again. Only gripe would be the pillows aren’t as soft as I would like
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