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480 Reviews from our TripAdvisor Community

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Showing 201: English reviews
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 April 2009

We arrived into Florence on the Eurostar Train from Bologna Centrale on the Monday, we had two nights booked in the Hotel Universo before we headed off to San Gimignano for a friends wedding. We were greeted in the hotel reception by a man who obviously had no interest in us, our booking or being there in general. Rude is... More 

Thank pocketpedro
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 April 2009

We went to Florence for the day from Rome and decided to spend the night. The location was PERFECT - one block from the Train station and across from the church. Everything was within walking distance. The staff were kind & friendly. The rate inexpensive. And the rooms were modern, fun, clean & hip. There was no view - but... More 

Thank alancamille
Ghent, Belgium
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 17 March 2009

We stayed 2 nights in hotel Universo. Located near the trainstation, next to the beautifull Santa Maria Novella church and 5 min's walkingdistance from the duomo, it's ideal to explore Florence. You will find a lot of very nice trattoria's, restaurants and shops in this central but quiet neighbourhood. Frontdeskpersonnel was friendly and helpfull. Our room was surprisingly spatious, looked... More 

1 Thank Tio-man
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 February 2009

Just got back from a 5 night stay at Universo, had a nice experience. Hotel was in a really nice location, walking distance to everything. Breakfast was really nice and the room was nice and big. Only downside with the room was that we found it to be quite dark and our view wasnt especially nice. The staff were nice... More 

Thank saz_44
Lisbon, Portugal
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 January 2009

We stayed in Hotel Universo for 2 days in the beginning of the year. We discovered the hotel in the Internet, and as it seemed it was very modern and really well located (close to railway station and to historic center). As we had big expectations we were just dissapointed with some details, nothing serious, but without them our accomodation... More 

Thank Slopes
Redondo Beach, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 January 2009

If you're looking for a great hotel on a budget, this is the one. My husband and I stayed at the Universo for two nights in October while touring Italy. The room is definately "Ultra Modern". The decor is like something from the future, regardless it was very clean, new, fresh, and spacious. We did pay a little extra for... More 

Thank chirocristy
Level Contributor
3 reviews
Reviewed 12 November 2008

We had a great 4 night stay at Hotel Universo, 5 minute walk from Santa Maria Nouvella railway station and within easy walking distance to most attractions. The staff are very helpful with directions etc. The bedrooms were decorated with bold funky colours and we started off each day with a lovely continental style breakfast. Would definately stay again!!!!

Thank j4julie
Stockholm, Sweden
1 review
Reviewed 30 October 2008

Really nice hotel, very stylish. Good price, helpful staff (all Eng.speaking), decent breakfast. 200 mtrs. from the Santa Maria di Novella station. 10 min. walk to the Duomo. We had a room towards the yard, very quiet. Will highly recommend this hotel to my friends.

Thank dubbelklick
Glasgow, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
Reviewed 11 September 2008

Universo was comfortable, convenient, and affordable. The decor is funky and whimsical with modern amenities, a decent breakfast, and helpful staff. The location was great - minutes from the Duomo or Santa Maria Novella Station, and quite quiet. I highly recommend this hotel and would stay there again.

Thank veggie_spice
Bridgnorth, United Kingdom
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 September 2008

We had a large and clean room and en suite in this excellently located hotel. The staff were really nice and very helpful, they also spoke good English. Everything that we wanted to see in Florence was within easy walking distance from the hotel and it was not a problem walking the short distance from the train station to the... More 

Thank Alice22

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Universo

Address: Piazza di Santa Maria Novella 20, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $100 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universo 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Universo Hotel Florence
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Questions & Answers

Here's what travellers have asked, with answers from Universo staff and other travellers.
2 questions
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San Francisco, California
2 months ago

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Questions? Get answers from Universo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms with balcony on the upper floors with piazza views.”
 of 5 bubbles NYChichi, 14 Oct 2016 | Read review
“As beforehand for a quiet room when you book”
 of 5 bubbles doreenf852, 20 Sep 2016 | Read review
“if you have use this hotel, avoid rooms on inside, Prefer rooms facing front.”
 of 5 bubbles Vinaayak, 24 Jul 2016 | Read review
“Higher floors are being renovated - stay there if you can!”
 of 5 bubbles joannasG541II, 18 Jul 2016 | Read review
“room with view”
 of 5 bubbles Vangelis89, 21 Jun 2016 | Read review
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