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Hilton Garden Inn Florence Novoli

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Traveller (508)
Room & Suite (253)
Dining (27)
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Overview
  • Excellent43%
  • Very good39%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“business hotel”(20 reviews)
“nice hotel”(49 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
4 Star Hotel
All hotel details
Offers from Hilton Garden Inn Florence Novoli
Special Offer:Advance Purchase Offer
Offers from Hilton Garden Inn Florence Novoli
Special Offer:Advance Purchase Offer
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,469)
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Traveller rating
351
291
102
30
22
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351
291
102
30
22
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All reviewsclose to the airportbusiness hotelnice hotelbus stopunderground parkingfront desk staffhotel is locatedthe air conditioninghgitaxieurosupermarketblindsprinterlaundrymassimodryer
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1 - 5 of 796 reviews
Reviewed 6 days ago

The rooms were nice and the bathroom, however not worth what was paid for it. Also they don't provide even a bottle of water for the room, this is insane. the breakfast was good although they don't cater for dietary requirements such as halaal or...More

Thank 3Shakera
Response from HGI Florence No... H, Front Desk Agent at Hilton Garden Inn Florence NovoliResponded 5 days ago

Dear 3Shakera, Thank you for taking the time to share your experience about your recent stay at our hotel. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future....More

Hotel's Favourite
Reviewed 23 January 2018

We booked our reservations at the Hilton Garden Inn because of all the fantastic reviews we read regarding the hotel staff and we found that all the reviews were accurate. We loved the hotel staff, they were all very friendly, helpful and informative. One rainy...More

3  Thank kskbrog
Response from HGI Florence No... H, other at Hilton Garden Inn Florence NovoliResponded 23 January 2018

Dear kskbrog, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Florence Novoli to your liking. We take pride in our service quality. The Hotel staff was happy to assist you during your...More

Reviewed 2 weeks ago

We stayed at the HGI Florence Novoli for three nights in mid-late April. This was our second stay at this property, the first being about 2-1/2 years ago. We stayed using Hilton points as a diamond member. The staff we encountered during this visit was...More

Thank KelflyOh
Response from HGI Florence No... H, Front Desk Agent at Hilton Garden Inn Florence NovoliResponded 2 weeks ago

Dear KelflyOh, Thank you for your detailed review. We are very pleased that you enjoyed the stay at Hilton Garden Inn Florence Novoli. Your opinion is really important to us, as it will help us to keep improving our services even more. Best regards, Martina...More

Reviewed 4 weeks ago via mobile

One of the basic responsibilities of a hotel is to provide a comfortable and decent sleep for its guests. This hotel failed in that regard. Even if everything had gone perfectly, it is still a poor value for the money. First off, my room was...More

Thank Michael S
Response from HGI Florence No... H, Massimo Conti - Front Office Supervisor - Hilton Garden Inn Florence Novoli at Hilton Garden Inn Florence NovoliResponded 4 weeks ago

Dear Mr Michael S, Thank you for taking the time to share your experience on Tripadvisor.com about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your review will be shared by...More

Reviewed 4 weeks ago

the room was too hot and the airconditioner would not work. Opening the window caused a mosquito invasion...fortunately the reception staff was very friendly and supplied some poison for us. the hairdryer went on fire but fortunately a spare hairdryer was supplied as well :-)...More

Thank 701brigittek
Response from HGI Florence No... H, Front Desk Agent at Hilton Garden Inn Florence NovoliResponded 4 weeks ago

Dear 701brigittek, Thank you for taking the time to share your experience about your recent stay at our hotel. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$114 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Best Value Hotel in Florence
#51 Business Hotel in Florence
#86 Luxury Hotel in Florence
#91 Romantic Hotel in Florence
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Best Value Hotel in Florence
#51 Business Hotel in Florence
#86 Luxury Hotel in Florence
#91 Romantic Hotel in Florence
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (508)
Room & Suite (253)
Dining (27)
Business Centre & Event Rooms (3)
Amenities (3)
Questions & Answers
Ask a question
Chris S
5 February 2018|
AnswerShow all 3 answers
Response from akmoma | Reviewed this property |
We only rode a couple of times and never late or early so I am not sure.
0
Votes
KelflyOh
6 January 2018|
AnswerShow all 5 answers
Response from emcarter | Reviewed this property |
Yes there is a laundry on the same floor as the garage and it includes a sink for hand laundry and an iron and ironing board. It was very useful.
0
Votes
colemanss
20 December 2017|
Answer
Response from Paul_C_010265 | Reviewed this property |
Hotel is around 10 minutes from the airport. I do think they have a shuttle. I didn't use it as I rented a car because I was travelling around the region.
0
Votes
Room Tips
"standard rooms, reasonably clean."
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"Good Size Rooms, very clean only thing do not open the window as the air conditioning will not work."
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"Get Park View on the 2nd floor."
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"Overlooking patio, higher floor. Not garden view--lots of street noise."
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