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Pullman Basel Europe Hotel

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#7 of 51 Hotels in Basel
Certificate of Excellence
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592 Reviews from our TripAdvisor Community

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There are newer reviews for Pullman Basel Europe Hotel
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Showing 291: English reviews
Newcastle
Reviewed 4 weeks ago via mobile

Driving from Genoa to Amsterdam this was our first night stopover. We chose the hotel for the convenience of being close to the route, out of the city centre and with parking. This was a very expensive one night stay. The room was a good standard, the bed was comfortable and the bathroom well stocked with rather nice miniatures. However...

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Helpful?
Thank J G
H5921, Public Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear J G Thank you very much for choosing the Pullman Basel Europe and for your feedback! Great to read that you enjoyed our comfortable beds as well as our well stocked bathrooms. Our prices are always up from availability maybe you have the opportunity to enjoy one of our valuable Pullman offers for the next time, the entire team...

Reviewed 5 weeks ago via mobile

Everything was effortless, a great Pullman. Rooms are modern and compact, you could see they were done up a couple of years ago. Bistro had a good choice of local wine (not all places have that - a lot of them stick to the usual Italian chardonnay and merlot) and yummy food no more expensive than nearby restaurants. Free bottled...

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Helpful?
Thank Lenka D
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Lenka D Thank you very much for choosing the Pullman Basel Europe and for your 5 star rating ! It is a great pleasure that you enjoyed our modern and compact property. You are totally right, we opened the Pullman Basel Europe arround 2 1/2 years ago after a total renovation. The entire team is looking forward to welcome...

Reviewed 31 October 2016

The Hotel is modern and well located, so that is a big plus. And it is calm, although it is in a busy area. The breakfast room however is relatively small. If you want a coffee, you have to use the coffee machine on your own. For an international Hotel chain, the receptionist was quite unfriendly and self-opinionated. Regardless that...

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Helpful?
Thank Rolf L
H5921, Front Office Manager at Pullman Basel Europe Hotel, responded to this review

Dear Rolf L Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Zurich, Switzerland
Reviewed 26 October 2016

Comfortable, very nice service good for business and family trip. Public transportation to whole city, central location for dining and food shopping. very good stay if you go to an event at Basel Congress.

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Helpful?
Thank rozasikono
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear rozasikono Thank you very much for choosing the Pullman Basel Europe and for your 5 star rating! It is a great pleasure that you had such a great time with us and that you did enjoy our central location. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager...

Oxford, United Kingdom
Reviewed 22 October 2016 via mobile

Hotel is in a great location, with the Old Town and the Rhein only 10 mins away. We were upgraded for free which was nice. Rooms are spacious and modern, and the bed might be the comfiest bed I've ever slept on!

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Thank Anthony C
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear Anthony C Thank you very much for staying with us and for your positive review! Great to read that you had the possibility to sleep in the "comfiest bed you ever slept on". The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager &...

Reviewed 21 October 2016 via mobile

We stayed in Pullman for my girlfriend's birthday. On arriving, we were surprised with a bottle of champagne in the room and a lovely message on the tv screen. The room was super clean and staff was extremely friendly and nice. The breakfast was delicious. 5 star rating for this lovely hotel.

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Thank Emo T
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear Emo T Thank you very much for choosing the Pullman Basel Europe for celebrating the birthday of your girlfriend! Great to read that you had a "super stay" with us ! The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Horncastle, United Kingdom
Reviewed 21 October 2016

I had a very pleasant stay. The room was on the garden side and was quiet. Staff were always happy to assist. I ate in the restaurant and really enjoyed the food. Access by public transport is very easy with a tram stop no more than 100 yards from the hotel

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Thank alecfarrington1978
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear alecfarrington1978 Thank you very much for choosing the Pullman Basel Europe and for your lovely review! Great that you enjoyed our quiet rooms facing the garden side as well as our helpful staff. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Reviewed 20 October 2016

Lovely Hotel within easy reach of the historic centre. The staff were great and the rooms large and comfortable. The meals were a little expensive but nothing more than it generally costs in Switzerland.

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Thank Noel D
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear Noel D Thank you very much for choosing the Pullman Basel Europe and for your positive 5 star rating ! It is a great pleasure that you enjoyed our great staff as well as our large rooms. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Oxford
Reviewed 18 October 2016

Clean, well appointed, comfortable room with all the usual facilities. Good (free) transport links by bus and tram from stops near the hotel. Some nice little touches, like a UK and US plug socket along side the Swiss one and some serious mood lighting.

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Thank Toysietoad
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear Toysietoad Thank you very much for your visit and for your 5 star rating ! Great that you enjoyed our comfortable and clean rooms. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Reviewed 17 October 2016

The hotel was very modern and the staff was very accommodating! Being from Texas I was hot and did not realize that they did not have A/C so to say, but i went down and talked to the concierge and he promptly provided a fan to be sent to my room!! Yeah! I know he probably thought i was crazy,...

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Thank colleenw861
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear colleenw861 Thank you very much for choosing the Pullman Basel Europe and for your 5 star rating! Great to read that you enjoyed our modern property as well as our accommodating staff. Please be informed that we do have a heating and cooling system, our rooms are set between 20 and 22 degrees and our guests do have the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Quatre Saisons
Les Quatre Saisons
Cuisines: French, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 

Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Region: Switzerland > Canton of Basel > Basel
Price Range: $163 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Accor Hotel Europe Basel
Hotel Style:
#5 Luxury Hotel in Basel
#5 Romantic Hotel in Basel
#6 Business Hotel in Basel
#6 Family Hotel in Basel
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Basel Europe Hotel staff and other travellers.
9 questions
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Questions? Get answers from Pullman Basel Europe Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the courtyard are quieter if you need absolute silence. Trams run often which may be a problem to some.”
 of 5 bubbles 54jalf, 3 Dec 2016 | Read review
“Better take a "garden-side" room, since the hotel is located right next to a tramway (which is not very noisy, but if you can choose)”
 of 5 bubbles 258fabrizios, 27 Nov 2016 | Read review
“Free WiFi, quiet rooms,”
 of 5 bubbles 591emilm, 15 Nov 2016 | Read review
“quite rooms with garden view”
 of 5 bubbles rozasikono, 25 Oct 2016 | Read review
“Get a higher floor facing street for views”
  • The great shower
  • After just entering the room to the left is bathroom, nice huge mirror
  • Bedroom
 of 5 bubbles AmyAmidei, 5 Oct 2016 | Read review
5 of 5
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