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Swissotel Le Plaza Basel

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#14 of 51 Hotels in Basel
Certificate of Excellence
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Swissotel Le Plaza Basel
Swissotel Le Plaza Basel
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741 Reviews from our TripAdvisor Community

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Showing 440: English reviews
Walnut Creek, CA
Reviewed 25 September 2015

The room was well appointed and a nice size. The location is great short tram rides to where you need to go. I have a free breakfast included which was nice. Everyone who worked there was friendly and helpful. Only issue like much of Switzerland it was expensive. I would say comparable to a US Hilton or Marriott property

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Helpful?
Thank missweim
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear missweim Thank you for taking the time to give us feedback. I am delighted to hear that you felt very well treated by everyone and you enjoyed your stay at our hotel. The whole team looks forward to welcoming you back very soon! Yours sincerely Brigitte Fritz General Manager

Geneva, Switzerland
Reviewed 22 September 2015

If you feel like experiencing in advance the style of a retirement home, this is the place to go. The room smell bad and the furniture was purchased by a hospital chain decorator a long time ago. Self service breakfast at expensive price. To be avoided unless you really have to be next to the convention center.

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Helpful?
Thank 11gvazz
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear bplgva Thank you for taking the time to give us feedback. I am grateful for your honesty and want to thank you. We regret that our hotel did not meet your expectation and apologize for having disappointed you. Thank you very much for your visit and feedback. Yours sincerely Brigitte Fritz General Manager

Meridian, Idaho
Reviewed 20 September 2015

We were greated by a very friendly staff. Jonathan was very helpful with parking our car and bringing our bags up to the room all with a smile and great attitude. Breakfast was good and the hours open until 12:00 on the weekends was nice. The hotel supplied a pass for public transportation which was very helpful. Old town and...

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Helpful?
1Thank Superagent84
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Superagent84 “Greetings from Basel!” Thank you very much for taking the time to give us positive feedback. I am delighted to hear that you liked your stay at our hotel and you felt very well treated by Jonathan. He sends his best and warmest regards to you. The whole team looks forward to welcoming you back very soon. Please...

Norway
Reviewed 19 September 2015 via mobile

The hotel is ideally located at the congress center. The city centre is within walking distance, and public transportation is close by. The room was spacious and clean with a good temperature even when the weather was very hot. The breakfast was good and the service in the reception was excellent.

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Helpful?
1Thank Elin S
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Elin S. Thank you very much for your positive feedback. I am delighted to hear that you liked your stay at our hotel and you felt very well treated by everyone. The whole team looks forward to welcoming you back very soon. Please feel free to contact me at any time if there is anything we can do for...

Reviewed 10 September 2015 via mobile

Big and modern with spacious clean rooms, very courteous staff. Superb bed. Ticks my boxes with free WiFi, decent in room coffee, ironing board etc. I love the breakfast service in the restaurant - top quality food, though they can be a but slow in coming with coffee - that's because they make it freshly for you. Two gripes on...

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Helpful?
Thank Andrew R
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Andrew R. “Greetings from Basel!” Thank you very much for taking the time to give us feedback. I am delighted to hear that you liked the coffee machine in your room and the breakfast service in our restaurant. I am sorry that we disturb you in your room while you were still in there. The whole team looks forward...

Ottawa
Reviewed 8 September 2015

Stayed here for a conference in late August. My biggest complaint is that the air conditioning was very poor. While it was around 30 for the first few days of our stay the hotel AC system couldn't keep the place cool. It was very damp and humid inside. We stayed in both Venice and Munich this summer with no AC...

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Helpful?
Thank MK-Ottawa
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear MK-Ottawa Thank you very much for taking the time to write a detailed comment regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. I hope we will welcome you...

MARCH
Reviewed 7 September 2015 via mobile

A very delightful hotel with a modern twist, check in staff very efficient and friendly and all the amenities you require for a smooth transition. The room itself was big enough and the bed delightfully comfortable with a pillow menu for extra comfort whilst sleeping. The bed was a king size bed, modern TV and a lovely coffee making machine....

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Helpful?
1Thank westhamutdfc
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear westhamutdfc Thank you very much for taking the time to give us positive feedback! I was delighted to read that you liked your stay at our hotel! I am happy that you were pleased with your room and our staff. The whole team looks forward to welcoming you back very soon. Please feel free to contact me at any...

Portsmouth, United Kingdom
Reviewed 5 September 2015

Top class hotel, staff always eager to help in anyway they can. Free travel pass for the tram system is invaluable. Good rooms , all well furnished, breakfast very good. Location perfect for transport links and walking distance to all the shops restaurants etc.

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Helpful?
Thank Isobel G
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Isobel G. "Greetings from Basel!" Thank you very much for taking the time to give us positive feedback. I am delighted to hear that you liked your stay at our hotel and you felt very well treated by everyone. The whole team looks forward to welcoming you back very soon. Please feel free to contact me at any time...

Lausanne, Switzerland
Reviewed 21 August 2015 via mobile

I have stayed in many business hotels and in this hotel many times before, and always I am amazed how well they do in adapting to the needs of people staying for work. Perfect reception, parking at the door, great room with coffee machine, fast working free internet, great and fast breakfast. Reception was friendly and professional, Elias and his...

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Helpful?
1Thank Charly_CH
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Charly_CH Thank you very much for taking the time to give us positive feedback! I am delighted to hear that you were very well treated by everyone and you really enjoyed the comfort of our hotel. The whole team looks forward to welcoming you back very soon! Elias and his colleagues send their best and warmest regards to you....

Burlington
Reviewed 20 August 2015

The hotel is very comfortable with great staff that is very helpful. Easy access to the center of Basel as well as trains and the Rhine. We were there in August when the area is a fun place to be. Great place to stay!!!

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
1Thank caseyb147
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear caseyb147 Thank you very much for your feedback! I was delighted about your positive Feedback and have shared it with entire team. The whole team looks forward to welcoming you back very soon! Please feel free to contact me at any time if there is anything we can do for you. Yours sincerely Brigitte Fritz General Manager

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Basel is not only a Swiss City with a big heart, with a smile on their face people from Basel proudly declare it a major city in pocket size format and they are right. The city by the Rhine offers everything you could wish for in a city trip. Culture and Business go hand in hand and only the sky is the limit. The same holds true should you decide to stay at the Swissotel Basel. No matter if you are traveling to the border triangle, the old town, the Rhine, the musical theatre or to other numerous sightseeing spots in Basel, all of which are in walking distance. Centrally located you will not only enjoy our elegant guest rooms but also real Swiss hospitality. Swissotel Basel provides 238 spacious rooms and suites with satellite LCD TV. Start your day right with a sumptuous breakfast at our Grill 25 restaurant or room service, make use of the complimentary newspaper, free wifi, complimentary use of our Puerovel Sport with a sauna and a steam room. Our concierge team would be delighted to assist in planning a day trip or assist in getting tickets to numerous Events and shows. Additionally our gusts truly value our pillow menu in the guestrooms as well as the espresso machine. Should you feel the need to discover even more of Basel and its surroundings, you can make use of your complimentary mobility ticket, which is provided to you for the duration of your stay to use the public transportation system, even for the day of your arrival and departure. ... more   less 

Additional Information about Swissotel Le Plaza Basel

Address: Messeplatz 25 | 4058 CH-Basel, Basel 4058, Switzerland
Region: Switzerland > Canton of Basel > Basel
Price Range: $186 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Le Plaza Basel 4.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Swissotel Le Plaza Basel Hotel Basel
Swissotel Le Plaza Hotel Basel
Basel Swissotel Le Plaza
Hotel Style:
#7 Business Hotel in Basel
#9 Luxury Hotel in Basel
#13 Family Hotel in Basel
#14 Romantic Hotel in Basel
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Le Plaza Basel staff and other travellers.
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Questions? Get answers from Swissotel Le Plaza Basel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On the tram side of the hotel you have some view but you will hear the trams early in the morning. Not a big deal, just something to know.”
DCII, 25 Apr 2017 | Read review
“Messe facing rooms are with a better view.”
vipulagarwal, 27 Mar 2017 | Read review
“Ask for a mobility pass - good on all local trams”
ElmerSan, 10 Feb 2017 | Read review
“Presidents suite”
peteandangmcomish, 1 Feb 2017 | Read review
“I heard no complaints on any room except for the heat. Everyone seemed to love the baths and beds.m”
989juliad, 22 Dec 2016 | Read review
5 of 5