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Hyperion Hotel Basel

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Hyperion Hotel Basel
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712 Reviews from our TripAdvisor Community

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Showing 328: English reviews
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Mount Pleasant, South Carolina
Reviewed 1 week ago

Short walk to trams connecting you to wherever you need to go. Felt safe during the day and at night, probably best suited for business travelers. Staff friendly and speak good English. Wifi is spotty and drops frequently. Great bar tender in the lobby, but the 80s music paired with life-size video tends to get old quickly. Rooms are comfortable...

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Helpful?
Thank trahg2017
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear Guest We appreciate you taking the time to complete a survey regarding your recent stay with us. We are very pleased to read that you like our hotel and location around as well as the comfort of your room and the service of our staff. On behalf of our entire staff of the Hyperion Hotel Basel we would like...

Reviewed 2 weeks ago via mobile

This hotel is very well located. Tram stop line 6 and 14 just steps away. Lots OD restaurants. Easy access to Bahnhoff Train Station. We stayed with two adults and two children in a suite. Rooms are spacious, bright and clean. Sofa bed for kids is smaller than a full bed so beware of kids are big. Breakfast buffet is...

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Helpful?
Thank Berenice R
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear Guests Thank you so much for your review about your recent stay at the Hyperion Hotel Basel. Especially your comments about the "great location" of the hotel, the room, the breakfast and our staff is very delighting! I will gladly pass on your positive feedback (100%) to the whole team. Thank you very much for your visit. We hope...

Charleston, West Virginia
Reviewed 4 weeks ago

For visiting during Baselworld show, this is certainly the best place to stay based on proximity to the venue. Rooms are clean, modern and staff is kind and attentive. Only possible complaint would be the bizarre and restrictive elevators. Again, this is always my first choice in Basel and I feel very fortunate to stay there.

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Helpful?
Thank toddoif
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear Mtoddoif Many thanks for having taken the time to evaluate your stay at the HYPERION Hotel Basel. It is a pleasure for us to hear that you felt comfortable in our hotel and that you enjoyed your time here in Basel – especially about our staff and the clean rooms with view overlooking to the oldtown. We share your...

Switzerland
Reviewed 4 weeks ago

This is not our first time in this hotel and we had different experiences, this time everything went all perfect. we booked 2 rooms and requested for a room with connecting doors and the room manager Sophie Kocak upgraded us to a superior room on the 9th floor which we highly appreciated. our room was clean and comfortable with a...

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Helpful?
Thank Atil R
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear Atil R. What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are very grateful for your impressions especially about our staff as they are our greatest assets and it is nice to have them acknowledged. Our...

Basel, Switzerland
Reviewed 18 March 2017

In 2016 the hotel was called Ramada Plaza. At first I was reluctant to book this property, because the Ramada brand has a very low-quality stigmata in the US. This Ramada is located in a prime location. Most rooms overlook Basel. Breakfast is rather good for Switzerland. Early check-in was granted, which I very much appreciate.

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Helpful?
Thank valeriancorp
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear valeriancorp Thank you very much for your wonderful review of your stay here in Switzerland. As enthusiastic hosts, we take pleasure in pampering you with outstanding quality and personal service. We are glad about your positive opinion and will pass this on to our team. We are looking forward to welcome you again in our Hotel to fully convince...

Sydney, Australia
Reviewed 3 March 2017 via mobile

I attended as part of a conference. Conference facilities were good although the room was very long and not too intimate. Food from the hotel restaurant was very good and served in ample quantities and the staff were very attentive. The room was moderately sized and comfortable. The only downsize is that it is a little out of the city...

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Helpful?
Thank Michael A
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear Michael A. Thank you for having chosen our hotel and thank you for taking the time to write a survey on TripAdvisor. I was pleased to read that overall you enjoyed your stay especially your positive feedback about our staff. Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will...

Reviewed 1 March 2017

If you're here on business, the hotel is a short walk from Roche and Novartis. It's a business hotel. Other than the fitness room, which is a joke, everything is fine, and bland. (Fitness room consists of a treadmill, elliptical, stair climber, stationary bike, and rowing machine. Treadmill doesn't work). I didn't eat here so no no idea about the...

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Helpful?
Thank Bai_Xing_Xing
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear Bai_Xing_Xing We appreciate you taking the time to complete a survey regarding your recent stay with us. We are very pleased to read that you liked the location around as well as our rooms. As it is our goal to continuously improve our service and exceed guest expectation, we are truly sorry that we did not meet your expectations...

Zagreb
Reviewed 21 February 2017

I enjoyed staying in Ramada Basel a number of times in the last months. I want to give a positive feedback to the entire staff. They were very responsive with regards to booking, flexible, and made my stay enjoyable – thank you! I in particular appreciate the services of Claudiu, working in the lobby coffee bar. Claudio is an expert,...

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1Thank sini-5
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear Sinisa Once again a BIG THANK YOU for your wonderful Feedback on the customer service survey regarding your stays at our hotel. As written in our Email to you we especially appreciate your comments about our staff. They are our greatest assets and it is nice to have them acknowledged. On behalf of our entire staff here at the...

Brooklyn, New York
Reviewed 28 January 2017

I've learned my lesson, no more Ramadas. I had a similar poor experience in Berlin: I'm guessing the rooms (at least the singles) were laid out by computer, because no human would have come up with these plans. Maximum use of space, no room for human inhabitants or, dare I say it, a piece of luggage. My room (which I...

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Helpful?
Thank martha-10070
BjoernAchstaller, Manager at Hyperion Hotel Basel, responded to this review

Dear Martha Thank you very much for publishing your rating. We are taking all feedback of our guests into consideration to improve guest satisfaction and quality. Your constructive comments about our rooms are very much appreciated. On the other hand we are sorry that you didn´t felt comfortable in the room you stayed in. We kindly inform you that our...

Sunnyvale, California
Reviewed 26 January 2017

Came for a conference in January - close to airport and very nice staff. When I go to the room noticed the carpet was completely worn out - could not give it 4 stars with that! Also - the thermostat was hard to set, kept on changing to get the right temperature. The elevator was like no other I have...

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Helpful?
Thank jdressle

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Hyperion Hotel Basel, the highest habitable building in Basel, is located directly next to the fair & exhibition site. Situated in the center of the city, close to Basel's Old Town and just 300 metres from Badischer Bahnhof (train station on the German border), the hotel is an ideal starting point for sightseeing and excursions. The 224 modern rooms in the categories comfort, deluxe, executive and suite all have free Wi-Fi Internet, a desk, mini fridge, safe with a charger plug socket, cable TV, telephone, hairdryer and bathrooms with sophisticated lighting. ... more   less 

Additional Information about Hyperion Hotel Basel

Address: Messeplatz 12 | 4058 Basel, Basel 4058, Switzerland (Formerly Ramada Plaza Basel Conference Center)
Region: Switzerland > Canton of Basel > Basel
Price Range: $176 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyperion Hotel Basel 4*
Number of rooms: 224
Reservation Options:
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Also Known As:
Ramada Plaza Basel Hotel Basel
Ramada Basel
Basel Ramada
Hotel Style:
#12 Luxury Hotel in Basel
#18 Romantic Hotel in Basel
#20 Business Hotel in Basel
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Questions & Answers

Here's what travellers have asked, with answers from Hyperion Hotel Basel staff and other travellers.
3 questions
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Questions? Get answers from Hyperion Hotel Basel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close drapes during day before leaving. The large widows heat up the room.”
toddoif, 29 Mar 2017 | Read review
“ask to see the actual room before accepting it.”
martha-10070, 27 Jan 2017 | Read review
“Some of the higher rooms have nice views of Basel”
jfrworld, 22 Nov 2016 | Read review
“Choose a high floor, outside room for the best views”
wendykU5844TI, 22 Nov 2016 | Read review
“Look for a room on a high floor for great views across the city.”
battyee, 3 Sep 2016 | Read review
5 of 5