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425 Reviews from our TripAdvisor Community

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Showing 201: English reviews
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Reviewed yesterday NEWvia mobile

The location was great and the rooms were clean. The first room we stayed at was facing the main street so it was really loud in the morning at at 530am. We went downstairs to let the front desk know and they moved us right away to a room facing the balcony. After that it was really quiet! The rooms...

Thank Annie C
Reviewed yesterday NEW

Customer service, the breakfast and the room were all very good. As others have noted it can be quite loud on the city side, so if you get a chance, try and book the other side. I was woken up two nights in a row around 2-3 in the morning by drunken arguments Can't really fault the hotel for any...

Thank Matthew M
Reviewed 3 days ago NEW

This hotel is situated close to the heart of the old city in Bern. The exterior of the building is really striking, but the interior and the rooms themselves are nothing special. The rooms are quite small, and much of the furniture is not very comfortable (not the most comfy bed I have slept in). But the prices are good...

Thank Jim R
Taichung, Taiwan
Reviewed 2 weeks ago

Such a big hotel in capital! However, there was only ONE camera in whole building. We checked in around 4 pm the went out for sightseeing and dinner. Then, we came back at 8 pm. During 4 - 8 this four-hour-long period, someone just broke into our room and opened our every suitcase. All cash of our next destination, London...

1Thank shock0720
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear shock0720 Thank you for your recent stay in Hotel Bern and your feedback. We deeply regret for the things which occured. In every room we have a safety box and we recommend to all our guests to use them, espeacilly if they have cash. In case of robbery from the safety box, the content is covered by insurance until...

London, United Kingdom
Reviewed 4 weeks ago via mobile

On my own for a family gathering, this was a last minute booking. The staff are welcoming and efficient. The rooms, small but clean and have everything needed. The bed was comfy but for my taste could have had a harder mattress. All and all I would come back here. Didn't eat in the I house restaurant but it seemed...

Thank Greg_Edwards
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Greg_Edwards Thank you for your recent stay in Hotel Bern and your kind review. We are pleased to hear you were content with our facilities. We looking forward to welcome you back in Hotel Bern and send you our best regards. Claudia Mende - Sales & Marketing

Reviewed 3 February 2017 via mobile

The quality of the service is very poor. No one helped me carry my heavy luggage to the room. I told the reception guy that I have luggage, he said bring them!!!, so i had to carry it by myself over the stairs to the reciption and then use the elevator. The body lotion provided in the bathroom is used....

1Thank Najat_aljenebi
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Najat_aljenebi Thank you very much for choosing Hotel Bern and for taking time to share your highly appreciated feedback with us. We deeply regret that we did not meet your expectations and would like to apologize for any inconveniences that occurred. Your point of criticism helps us to improve our services. We hope you might consider giving us another...

Singapore, Singapore
Reviewed 17 January 2017

Was in Bern on a business trip, and HotelBern turned out to be a pleasant stay for the week. I like the fact that it was easy to get around the scenic city from the hotel: Stadttheater Bern is just around the corner, as is the Federal Palace of Switzerland (parliamentary house). The rooms were cosy, and comfortable, and meals...

Thank BlackBaron1976
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear BlackBaron1976 We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Once again thank you very much for choosing our hotel and we would be pleased to welcome you back as...

Reviewed 4 January 2017 via mobile

The hotel was great from the start! Let us check in early. We had coffee upon arrival and they added some cookies. The next day they added chocolates! Very nice touch! The hotel is centrally located and is great for walking all over Bern. Any time we had questions the staff was helpful and attentive. We even had a little...

Thank DanielleGibs
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear DanielleGibs Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking...

Tampa, Florida
Reviewed 15 December 2016

Very good hotel in center of old town and just a few minutes walk from train station. Good clean rooms with very friendly staff. The rooms are perfectly fine and are cozy. The location is what makes this a great hotel. It is right in the middle of where you want to be. A good solid choice for staying in...

Thank LoriO24
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear LoriO24 thank you overmuch for this fantastic feedback regarding your stay at the Best Western Hotel Bern. We are pleased to read that you were fully satisfied with you stay and our service. Lovely that you felt comfortable and welcome by our staff and atmosphere. We would be happy to see you again during your next trip to Berne....

Siena, Italy
Reviewed 6 December 2016

Not my most favorite hotel. Over-priced, in my mind. Service and the room were ok, but there was nothing to make me want to return to this hotel the next time I visit Bern. Location was excellent; close to train station and the old town.

Review collected in partnership with Best Western
Thank carlapR1907WZ
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear carlapR1907WZ Thank you very much for letting us know your thoughts on your recent stay at Hotel Bern in Berne. Also, thank you for your appreciation towards our central location. We hope you might consider giving us another chance as it would be a pleasure to welcome you back at our hotel. Sincerely, Claudia Mende - Sales & Marketing

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Price Range: $225 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotelbern 4*
Number of rooms: 99
Reservation Options:
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Hotel Style:
#6 Luxury Hotel in Bern
#6 Romantic Hotel in Bern
#6 Family Hotel in Bern
#8 Business Hotel in Bern
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotelbern staff and other travellers.
13 questions
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Zurich, Switzerland
10 months ago
North Carolina, USA
Columbus, Ohio
6 months ago

See all questions (13)

Questions? Get answers from BEST WESTERN Hotelbern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the courtyard will be quieter. No traffic and fresh air if you want it.”
 of 5 bubbles trungelux, 23 Nov 2016 | Read review
“rooms on the street side are a litle bit noisy”
 of 5 bubbles 743cristinac, 19 Oct 2016 | Read review
“We had a room on the front of the hotel and there was some street noise, I would suggest a room on the back side of the hotel.”
 of 5 bubbles Mike_B52033, 5 Oct 2016 | Read review
“Street side can be a little noisy, yard side side has the local bell tower chiming every 15 mins - your choice”
 of 5 bubbles dojd, 1 Sep 2016 | Read review
“Ask for bigger rooms with view”
 of 5 bubbles ljavier34, 15 Aug 2016 | Read review
5 of 5