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Grand Hotel Kempinski Geneva

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#23 of 108 Hotels in Geneva
Certificate of Excellence
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Grand Hotel Kempinski Geneva
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804 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hotel Kempinski Geneva
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Showing 565: English reviews
Tbilisi, Georgia
Reviewed 4 weeks ago

The location is right on the main hotel strip with direct access to Lake Geneva, ferries, lake excursions and other activities on the lake. The rooms are spacious and recently updated. The hotel has a great spa with a large indoor pool ideal for workouts.Breakfast is served in wonderful views. Staff were friendly and response quickly. The consrege staff were...

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Helpful?
2Thank archil a
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, How delightful it is to read your comment! Thank you very much for taking the time to publish this review on Tripadvisor. I could not be more pleased to read that you found our staff extremely professional and friendly. The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater...

USA
Reviewed 4 weeks ago via mobile

I loved my previous stay at the hotel but was critical of the Paquis neighborhood that I walked through daily to get to the hotel. This time, I made sure to walk along the waterfront and avoid going down Rue de Montheux and the others off Rue Lausanne between Montheux and the park, and it was a much smoother trip....

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Helpful?
1Thank EbonyTraveller
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for visiting for the second time The Grand Hotel Kempinski Geneva and for sharing your feedback on TripAdvisor. We appreciate your kind remarks on our incredible breakfast and Fitness center. We are delighted to hear your overall experience at our Hotel was very positive. We look forward to welcoming you back on your next trip to...

London, United Kingdom
Reviewed 4 weeks ago

My 2 previous stays at the Kempinski in Geneva were a disaster. Bad service and a disastrous check out process. This time, must acknowledge that experience was much better. Good room, clean, nice view to the lake, good sleep quality, good bed, good room service (expensive, but a great Cesar Salad with Salmon) delivered on time and within the expected...

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Helpful?
Thank Alvaro E
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your event. Delighted to learn that this 3rd experience was a huge success. We hope to have the occasion of welcoming you back to Geneva in the not too distant future. With best regards, Thierry Lavalley...

London, United Kingdom
Reviewed 5 November 2016

This is a really nice hotel, situated right at the waterfront in Geneva. It has a very nice lobby area, rooms are spacious, modern and clean. Staff was always very friendly and helpful. They also have a nice restaurant and pool but haven't had the chance to try them. The only minor problem I had was the WiFi. They had...

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Helpful?
Thank Atamel
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. We are delighted that you enjoyed our great location, excellent customer service and our spacious & modern rooms. Be assured that we have shared your feedback with the team and they were...

Ghent, Belgium
Reviewed 23 October 2016 via mobile

Nice 5 star hotel with views over the lake..and 140meter high Fontaine.. I must say the service is exelent, very helpful! All facility's like a nice pool, a gym and fitness with personal trainer, Hamam, sauna in relaxed setting.. no jacuzzi. Breakfast with a lot of variation and choice! Chef can make requests.. I must say staf I very helpful...

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Thank npgfrancois
Reviewed 22 October 2016 via mobile

The staff is not very friendly, not willing to accommodate on a room request . I asked for a non-connecting door room and was told there were none and were not offered alternatives. The rooms don't have clock and don't have coffee pot to make coffee or tea . The location is good , with access to restaurants, stores, etc....

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Helpful?
Thank Jcrewmiami15
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, We value your feedback and I have read your comment on Trip Advisor following your recent stay We are sorry to learn that we apparently failed to deliver our normal high standards of service and professionalism. Needless to say that your observations will be brainstormed with my Operational Department Heads. On the other hand, we are pleased to...

Kuwait City, Kuwait
Reviewed 20 October 2016

I spent 7 days in this Hotel and i am sure no one could have made a better hotel choice, Amazing location and the staff was very pleasant and professional. Great dining area and very big breakfast of the highest quality

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Helpful?
Thank Jino_12475
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, How delightful it is to read your comment! Thank you very much for taking the time to publish this review on Tripadvisor. The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater reward than your kind words. We hope to have the pleasure of seeing you again soon. Yours...

Zurich, Switzerland
Reviewed 18 October 2016 via mobile

The PROs Centrally located at the bustling heart of Geneva, you can jump right into the lake or hop on a boat next to the hotel. Superior rooms are large, have partial lake view, marble bathrooms and come with an iPad. As a GHA Platinum member I was upgraded immediately. Welcome chocolates and complimentary water were provided. Breakfast selection is...

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Helpful?
Thank Stefan P
Reviewed 17 October 2016 via mobile

The Kempinski Residences St. Moritz offer the ultimate in luxury and exclusivity in a stunning location at the heart of the Swiss Alps. From transient holiday- to seasonal stays up to even long-term rental possibilities, we do comply with your demands. Enjoy exclusive 5-star hotel services and amenities of the adjacent Kempinski Grand Hotel des Bains, alongside the privacy, comfort...

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Helpful?
Thank Léa D
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to post a review on Trip Advisor and for your flattering remarks about your experience in our Kempinski Hotel in St Mortiz. I will make sure that everyone from the Kempinski Grand Hotel des Bains team will hear your kind words. Yours sincerely, Thierry Lavalley General Manager

Dubai, United Arab Emirates
Reviewed 17 October 2016 via mobile

The location is great. The service is amazing. The staff are extremely friendly. The rooms are very clean and big. The view from the hotel is the best in Geneva that you can see the full length of the lake and straight opposite to the fountain and if you're lucky enough you will have the same view from your room!!!...

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Helpful?
Thank Mohammademad
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for your time and great feedback! We are happy you have enjoyed every aspect of our Hotel and its unbeatable location. I will share your kind comments with all team members. Looking forward to welcoming you soon, we remain With best regards from Geneva. Thierry Lavalley General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Le Grill
Le Grill
Cuisines: French, Steakhouse, European, International, Grill
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 

Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Region: Switzerland > Canton of Geneva > Geneva
Price Range: $445 - $1,039 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Reservation Options:
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Hotel Style:
#6 Spa Hotel in Geneva
#11 Family Hotel in Geneva
#15 Business Hotel in Geneva
#20 Luxury Hotel in Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Kempinski Geneva staff and other travellers.
6 questions
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Questions? Get answers from Grand Hotel Kempinski Geneva staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are nice but the rooms on higher floors are more quiet.”
 of 5 bubbles joasia2016, 6 Dec 2016 | Read review
“Stay up high if you can”
 of 5 bubbles 584cameronb, 3 Dec 2016 | Read review
“The lake view rooms are great”
 of 5 bubbles tzvichile, 16 Nov 2016 | Read review
“Ask for a room facing lake geneva, but that will probably cost you”
 of 5 bubbles 680eric, 14 Nov 2016 | Read review
“lakeside highest floor”
 of 5 bubbles Jino_12475, 20 Oct 2016 | Read review
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