We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

Hotel des Balances

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hotel des Balances
Hotel des Balances
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

901 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 670: English reviews
Charlotte, North Carolina
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 days ago NEW

We picked this place due to trip advisors high reviews and boy we weren't let down!!!! It's located across the street from the train station so don't be rooked into getting a cab. If you walk to the water--you will see it just across. The staff was absolutely amazing--every single person. We ate breakfast and dinner there. I can't tell... More 

Helpful?
Thank alexcharles2010
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear alexcharles2010, we thank you very much for this wonderful review. We are more than pleased to receive these comments and we will happily share them with our team. We are happy that you had such a perfect time! We look forward to welcoming you back to Hotel des Balances More 

Maplewood, New Jersey
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 days ago NEW via mobile

Hotel des Balances offers old world beauty with modern comfort. The location is perfect, in the heart of Lucerne Old Town and on the river Reuss. View from rooms facing river are spectacular, well worth the $30 premium. Rooms and bathrooms are on the smaller side, but still comfortable and beautifully designed. Restaurant and bar are popular with locals on... More 

Helpful?
Thank AstridGO
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you a lot for your outstanding rating, dear AstridGO! We are more than happy to read your friendly comments. It is a pleasure for us that you truly enjoyed your stay with us. We are looking forward to your return. Warm regards from Lucerne! More 

Asbury, Iowa
Level Contributor
4 reviews
Reviewed 1 week ago NEW via mobile

Easy walk from main station. Desk staff was very friendly and helpful. Beautiful location along river. Lots of shopping and local site seeing near hotel. Room was clean and comfortable. I will definitely come back to this location.

Helpful?
Thank AsburyLoops
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear AsburyLoops, thank you very much for your excellent rating and your kind words regarding your stay. We are pleased to hear that you had a great time and we really appreciate your compliments to our team. We are looking forward to welcome you again! More 

Minneapolis, Minnesota
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago

What a fabulous time at this wonderful hotel. After an easy walk, across the river, from the train station, you espy the beautiful front façade and realize what a treat you're in for. From the smooth check-in to the check-out two days later, our every request was taken care of with graciousness and a smile. The room was well appointed... More 

Helpful?
Thank LJWT
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you so much for this outstanding rating and your pleasing comments about the decor and our attentive staff, dear LJWT! We are thrilled that we met your expectations and that you enjoyed an amazing time at bothour hotel and restaurant. We are of course very much looking forward to your next visit. See you soon! More 

Melbourne, Australia
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago via mobile

A beautiful classic hotel with a perfect position on the lake within walking distance to all main restaurants, sites and attractions. All hotel staff were extremely friendly and helpful and the welcome cocktail was a lovely touch. With regards to the room it was spacious with a great classic design, however the room shape was a little odd and we... More 

Helpful?
Thank Sarah C
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear Sarah C, thank you very much for your great rating and the extensive valuable feedback. We are happy that you share your experiences and impressions with us and we are particularly delighted about your compliments to our staff. It is a pleasure for us that you recommend us to relatives and friends and we are looking forward to welcome... More 

Jacksonville, Florida
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 weeks ago via mobile

Everything is spot on with this hotel. They have the most hospitable and pleasant staff. They are all super nice and helped us with awesome dinner reservations. The breakfast is amazing there, do not go looking for another place to get breakfast. ..you'll pay the same price and it won't be nearly as good. The rooms are clean and comfortable.... More 

Helpful?
Thank Joseph C
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you so much, dear Joseph C, for this excellent rating and your delightful comments about our staff. It is a great pleasure to read these compliments and we will happily share them with our staff. We are looking forward to welcome you again with us! Kind regards from Lucerne More 

Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

Oh did we love our stay here. Hotel is in the heart of this beautiful city, on the river, a short walk from the train station. Our room had a pleasant modern-ish look, nice layout, and superb amenities, including a bed with a duvet you didn't ever want to leave. Our room had both an incredible view and a small... More 

Helpful?
Thank CarolofBoston
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear CarolofBoston, thank you very much for your great rating and your kind comments about our hotel. We are pleased that you had a wonderful stay with us and we would be happy to welcome you soon again! More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

A fabulous hotel in the old town with an amazing view of Lucerne. Feels very elegant yet has a warm atmosphere. Everything is within walking distance or a short bus ride. Staff was very helpful with diner recommendations and sight seeing trips. Room was a little cramped but had a patio overlooking the river.

Helpful?
Thank Liza B
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear Liza B, thank you a lot for your great rating! We are happy that you enjoyed your stay with us and are pleased to read your kind comments regarding our staff. We are looking forward to your return. Warm regards from Lucerne! More 

Rockledge, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2016

I'll just start with the only negative: lack of air conditioning. I would absolutely recommend this hotel to a friend, but only during cooler months. While I've never been in Luzern during July or August, I can't imagine it's cool enough to sleep with just a fan. However! That being said, we simply loved the hotel in late September/early October!... More 

Helpful?
2 Thank Wkingx
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear Wkingx, thank you very much for this great review! We are more than pleased to read your comments and we are of course delighted that you had an excellent stay. We are also currently evaluating the technical possibilities of air condition in all our rooms. We would be happy to welcome you soon again. Kind regards from Lucerne More 

Los Angeles, California
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 October 2016

If you're going to stay here, pay the extra fee for a view - it's breathtaking. Beg for a balcony as only about half the view rooms are equipped with such. You open the double French doors onto a balcony surrounded by water, swans floating beneath you, the ancient town arrayed before you, and surrounded by towering Alps. I nearly... More 

Helpful?
Thank MSelmi
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear MSelmi, thank you so much for this fantastic rating! We really appreciate your feedback about your stay and we are more than pleased to read those comments. We are happy that you fully enjoyed your stay. We are looking forward to welcome you again! Kind regards from Lucerne More 

986 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (600)
Viewed
View from Room (117)
Viewed
Room/Suite (128)
Viewed
Hotel & Grounds (149)
Viewed
Bathroom (44)
Viewed
Dining (23)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (136)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (330)
Viewed
Amenities (22)
Viewed
Double Room (29)
Viewed
Junior Suite (37)
Viewed
Dining (33)
Viewed
Romantic Suite (69)
Viewed
Suite (63)
Viewed
The Hotel (77)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (56)
Viewed
Room/Suite (21)
Viewed
Pool/Beach Area (3)
Viewed
View from Room (3)
Viewed
Hotel & Grounds (11)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Lucerne hotels
0.5 km away
Hotel Schweizerhof Luzern
0.2 km away
Hotel des Alpes
Hotel des Alpes
#10 of 68 in Lucerne
856 reviews
1.3 km away
Art Deco Hotel Montana Luzern
Show Prices
Show Prices
Show Prices
0.3 km away
Renaissance Lucerne Hotel
3.6 km away
Seehotel Hermitage Luzern
0.7 km away
CASCADA Hotel
CASCADA Hotel
#7 of 68 in Lucerne
792 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more   less 

Additional Information about Hotel des Balances

Address: Am Weinmarkt | 6004 Luzern, Lucerne 6004, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $255 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel des Balances 4*
Number of rooms: 56
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Cheap Tickets, Travelocity, Priceline, Odigeo and Agoda so you can book your Hotel des Balances reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Des Balances Hotel
Des Balances Lucerne
Hotel Style:
#4 Family Hotel in Lucerne
#5 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#7 Romantic Hotel in Lucerne
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel des Balances staff and other travellers.
8 questions
Ask a question
Rockledge, Florida
4 months ago
Melbourne, Australia
London, United Kingdom
5 months ago

See all questions (8)

Questions? Get answers from Hotel des Balances staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick room on water side--they come with a balcony.”
 of 5 bubbles alexcharles2010, 1 Dec 2016 | Read review
“Rooms on the Reuss River-side have an incredible view!”
 of 5 bubbles Wkingx, 28 Oct 2016 | Read review
“Beg for a balcony”
  • Room with a view
  • Room with a view
  • Room with a view
 of 5 bubbles MSelmi, 23 Oct 2016 | Read review
“Rooms overlooking the water (balcony ones) for sure!”
 of 5 bubbles Anmz, 16 Oct 2016 | Read review
“I believe all rooms have a view of the river but the fourth floor view was amazing.”
 of 5 bubbles stems22, 10 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay