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ibis Styles Luzern City

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Friedenstrasse 8 6004 Luzern, Lucerne 6004 Switzerland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (337)
Room & Suite (131)
Dining (22)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 18/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 18/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 72 hotels in Lucerne
Location
Cleanliness
Service
Value
GreenLeaders Silver level
This stylishly designed, non‐smoking hotel is located in the historic center of Lucerne, just a stone's throwfrom the old town and its charming boutiques and cafés. The Culture and Congress Center (KKL), the trainstation and the lake that plays host to the Chapel Bridge are all just a short walk from the hotel. The Rigi,Pilatus and Titlis mountains are perfect for day trips and can be reached easily by boat or train.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Wifi
Restaurant
Breakfast buffet
Snack bar
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Telephone
Flatscreen TV
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, French, German, Italian
1086Reviews43Q+A92Room tips
Traveller rating
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Popular mentions
talven wrote a review Oct 2021
Sydney, Australia181 contributions70 helpful votes
A sound experience. I rated the hotel very good because we got a good deal with a travel agency- hence it was great value for money. However, I would not pay the standard rate at the hotel (I almost couldn't believe their weekday prices!). The room was good and had everything you needed - a kettle, tv, but no fridge of you like storing food. HOWEVER the staff allow you to place things in the hotel fridge. Also, the staff allow you to microwave a meal if you choose to do so- we all know switzerland is super expensive. Even the locals don't eat out! Breakfast was good and straightforward. Loved the fact you could get free coffee and tea all day - saves $$$ outside - coffees can be very expensive out. Injin was outstanding at check in and check out. Thank you. My only complaint was that the housekeeping didn't replace the soap in the bathroom - even though I wrapped a plastic bag around it so the housekeeper would notice. Also, the pillows are some of the worst pillows I've ever had at a hotel - they collapsed almost immediately. I would probably ask for a second pillow. Hotel also had gluten free bread on hand if you have that dietary requirement at breakfast. Overall, a sound stay in luzerne.
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 4 Nov 2021
Dear talven, Thank you very much for your positive and very informative review of our hotel. I am very happy to see that you were happy with the services we've provided and also with the assistance of our staff. Only the thing, which I don't agree with you is the prices :) The rate on the screen at the reception are maximum daily rates. If you book online directly through our website, you will always get the best price. And if you register for a membership, you will have 5 - 10% extra discount. Concerning your complain about the soap, I will inform our Facility Manager. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For such issues, we invite our guests to contact our reception team. Once more, thank you very much for your lovely review. We much hope to welcome you very soon again. Greetings from Lucerne, S. Samil Benli - General Manager
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michaelsY3373UU wrote a review Oct 2021
New York City, New York27 contributions4 helpful votes
The hotel is only a 15 to 20 minute walk from the train station. It’s right in town close to everything you want to see. The staff and service is excellent. They are very helpful and patient. The breakfast was good.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 3 Nov 2021
Dear michaelsY3373UU, Thank you very much for staying with us and for sharing your positive experiences. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope we will have the opportunity to welcome you back again when next visiting Lucerne. Best regards, S. Samil Benli - General Manager
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Montrealer42 wrote a review Oct 2021
2 contributions
Room was approximately 10' by 10', with a small bathroom (shower would not accommodate anyone even slightly overweight). Supposedly we had a king bed, but it seemed more like a queen and was pushed against a wall, making it difficult to get up in the night without disturbing your partner. Although there was a small wardrobe to hang clothes, there were no drawers to store smaller items of clothing - we were left to use suitcases on the floor (very difficult since there was so little floor space!). Although the breakfast was adequate, the eggs were often cold. Because we had pre-paid this accommodation for 8 nights, we were unable to find another place to stay. Price charged was horrendous for what we got - not even a decent lobby to sit in and read (since there was no chair in our room!) - C$233/night was outrageous.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Don't bother with any room here
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Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 25 Oct 2021
Dear Lage8813, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Could you please be so kind to send me an e-mail samil.benli@accor.com and provide me with some more details so I can verify your room. That will give me the opportunity to improve our service and prevent future occurrence. We hope that, following our improvements, we may count you among the guests of ibis hotels, despite your unsatisfactory experience. Sincerely, S. Samil Benli - General Manager
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Rivingtonrover wrote a review Oct 2021
United Kingdom22 contributions99 helpful votes
First time at this hotel and like many on here we chose it for it’s good location. The first thing you see on your way to your room are The public area carpets, jazzy and modern but filthy and stained (hire a $20 carpet cleaner for gods sake!!) which straightaway gives a feeling of angst about the cleanliness of the room. I wholeheartedly agree that the rooms have a student dorm feel - woodwork roughly painted, with paint on door handles etc, black mould in the bathroom with cracked silverwear etc and the wallpaper is on its 10th coat of white paint. Pillows lumpy and quilts bobbly…. You get my drift… Why this is an ibis “styles” I have no idea. It has about as much style as an acrylic cardi washed at 90 degrees. The breakfast room is soulless and although there is plenty, the eggs and sausage were stone cold. There is no bar area here, just a vending machine. In summary, you will find much better places to stay in Lucerne for the same money.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 6 Oct 2021
Dear Rivingtonrover, Thank you very much for your stay and for sharing your concerns. I am very sorry to see that none of our services we've provided could cover your expectations. Please allow me to express my sincerest apologies. I understand your concern and we already plan to refurbish our rooms and public areas for more convenience. We hope that we can realize I will also immediately take the necessary actions concerning your comments to our breakfast buffet. We much hope to gain your trust again at the future and provide you a better stay than this. Best Regards, S. Samil Benli - General Manager
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Lilian Lipper wrote a review Sep 2021
Haifa, Israel2 contributions
+1
I love the location of the hotel, breakfast is delicious and diverse for all tastes . The employees are friendly, helpful, kind and lovely!!! The room was clean all the time, tidy and nice. There are many buses, trams around the area to be able to get everywhere.
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: I highly recommend this hotel .
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Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 29 Sep 2021
Dear Trip54720929197, Thank you very much for staying with us and for sharing your lovely experiences. It's for all of us the biggest pleasure to see, that you enjoyed your stay in our hotel and also our breakfast. A special thanks on behalf of my whole staff for your compliments to them. We do hope we will have the opportunity to welcome you back again when next visiting Lucerne. Best regards and many greetings from S. Samil Benli - General Manager
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PRICE RANGE
US$113 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh hotel lucerne, nh luzern lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
115
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Frequently Asked Questions about ibis Styles Luzern City
Which popular attractions are close to ibis Styles Luzern City?
Nearby attractions include Lion Monument (0.2 km), Hofkirche (0.2 km), and Bourbaki Panorama (0.07 km).
What are some of the property amenities at ibis Styles Luzern City?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at ibis Styles Luzern City?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at ibis Styles Luzern City?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at ibis Styles Luzern City?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to ibis Styles Luzern City?
Conveniently located restaurants include Restaurant Olivo, Jialu National, and Hotel Hofgarten Restaurant.
Are any cleaning services offered at ibis Styles Luzern City?
Yes, dry cleaning and laundry service are offered to guests.
Does ibis Styles Luzern City offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at ibis Styles Luzern City?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to ibis Styles Luzern City?
Many travellers enjoy visiting Museggmauer (0.6 km), Nadelwehr (0.9 km), and Rathaus Stadt Luzern (0.7 km).