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Hotel Metropol & Spa Zermatt

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#45 of 110 Hotels in Zermatt
Certificate of Excellence
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Hotel Metropol & Spa Zermatt
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110 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Canton of Bern, Switzerland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2016

Excellent location, wonderful breakfasts, and lovely service from staff. The pool and spa is a great 'plan B' when the weather is not the best. I stayed in the accompanying 'budget' version (Hotel Alpha, which belongs to Metropol) and it was quiet, cheap and clean. Just what I needed for a busy weekend. I didn't need the 3 star luxruy,... More 

Helpful?
Thank AussierRider
Kandy, Sri Lanka
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 September 2016

My wife and I stayed in this beautiful hotel on 27th of July 2016.Reception was so nice and helpful.Rooms are really spacious clean and comfortable.Breath taking view of the mount Matterhorn can be witnessed from our room.awesome.Break fast also superb.I really like go again

Helpful?
Thank asangahapu
Gabriel T, HOTEL METROPOL & SPA ZERMATT at Hotel Metropol & Spa Zermatt, responded to this review

Dear Family Asangahapu, Thank you so much for your nice feedback. It was a great pleasure to welcome you in our hotel. We are happy to hear that you spent a wonderful stay in Zermatt and we hope to welcome you again in the near future. Sunny regards from Zermatt More 

Zurich, Switzerland
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 August 2016

We stayed at the Metropol for a 3 day weekend to visit Zermatt and the surrounding peaks. The hotel is 5 minutes far (walking) to the Zermatt and Gornergratt station. There is also a bus stop to get to Glacier paradise right across the street. The Rothorn cable car start is 3 minutes far. The hotel itself is extremely cozy,... More 

Helpful?
1 Thank Alvaro1977
Mechanicsburg, Pennsylvania
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2016

This property is a super boutique hotel. We were treated like family. With about 20 rooms and great staff, we really enjoyed our visit. The restaurant is the super surprise, with a great staff, great food and a super fondu, what's there not to like!!

Helpful?
Thank Curt H
London, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 March 2016

My husband and I came here last week. My extended family have stayed in the hotel many times and we always come back for more. It is an extremely comfortable and friendly family-run hotel, very centrally located and with a swimming pool and spa. Our room had a lovely balcony with great views of the Matterhorn. The breakfast is plentiful... More 

Helpful?
Thank Caroline P
Boston, Massachusetts
1 review
Reviewed 23 March 2016

I traveled to Zermatt to get a few last turns in for the season after a business trip. The hotel was VERY conveniently located - between the train station and Sunegga lifts. Marina was a tremendous help in getting me settled and organized throughout my stay - and always with a bright and sunny disposition. I highly recommend this place... More 

Review collected in partnership with this hotel

Helpful?
Thank T7057NSsaraha
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear T7057NSsaraha It was a great pleasure, especially for me, to read your nice review. Thank you very much mentioning me with such a nice compliment. We hope to welcome you another time back, maybe with your family, to enjoy our great location close to the town center and the lifts. Best regards and happy Easter Marina Schnittker More 

Dusseldorf, Germany
1 review
Reviewed 22 February 2016

From rebooking until departure, the team was very helpful with rental ski, restaurants, info of the resort and timetables. Will love to visit them again. Breakfast buffet was outstanding too. The weather was not guaranteed though...

Review collected in partnership with this hotel

Helpful?
Thank 純也 増
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear 純也 増 Many thanks for your kind review. It was a pleasure for me to read your nice review and to hear that you liked our service and our breakfast. Like you said the weather is unfortunately not guaranteed, we hope to welcome you another time again and we wish you already good luck with the weather. Best regards... More 

2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 February 2016

My husband and I spent four wonderful days in Zermatt. This was our first time in town and we fell in love with the place. We were lucky to pick Hotel Metropol as our place to stay. It is family owned with very helpful staff. I would like to especially acknowledge Stephanie, she was always there for us.Needless to say,... More 

Helpful?
Thank Marina L
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Marina L Thank you very much for your very kind words. The whole staff team was delighted to hear that you have enjoyed your stay that much, especially Stephanie was thrilled to receive such a nice compliment. Good to know that you liked our cosy family atmosphere. We hope to welcome you soon again in Zermatt. Best regards Marina... More 

Jacksonville, Florida, United States
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 January 2016 via mobile

A great hotel, superb service, very polite, superb and professional service! We stayed here to sightsee and enjoy our holiday. Our room was a junior suite and the balcony had a beautiful view of The Matterhorn, and was right on the mountain stream - a nice therapeutic sound and view! Huge television, a plus! Quiet after hours, a cozy area... More 

Helpful?
Thank Jeffrey H
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Jeffrey H Many thanks for your kind review. It has been a pleasure for us to welcome you and to read your nice comments now. Great to hear that you noticed our new big flatscreens, which we have just renewed in all the rooms. We are looking forward to welcome you another time back to Zermatt. Best regards from... More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 January 2016

We had the most amazing 10 day stay at Hotel Metropol & Spa over the Christmas period. The owners were most caring and welcoming. All staff were friendly, attentive and helpful. The rooms were spacious, clean and with a great view. The facilities were more than we hoped for with an ample ski drying room, cosy fire and the pool... More 

Helpful?
Thank Matt_in_Singapore
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Matt_in_Singapore Thank you very much for your time writing us this lovely review. We passed your kind comments on to our staff team. They were delighted to hear how much you enjoyed your stay. Great to hear that you liked our fireplace, the spa, the fantastic Matterhorn view from our Restaurant and the food. We are looking forward to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy your holidays in Zermatt while the Matterhorn keeps watching Welcome to our 4-star family Hotel Metropol & Spa in the heart of Zermatt! Experience genuine hospitality and a cosy atmosphere - we promise to make you feel at home. Enjoy our beautiful spa area with sauna, steam bath, jacuzzi and swimming pool with a unique view of the Matterhorn. The free wi-fi throughout the Hotel makes your holiday perfect. We look forward to your visit! Yours Franziska and Gabriel Taugwalder ... more   less 

Additional Information about Hotel Metropol & Spa Zermatt

Address: Matterstrasse 9, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $307 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Metropol & Spa Zermatt 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Metropol Hotel Zermatt
Hotel Style:
#27 Ski-In / Ski-Out Hotel in Zermatt
#30 Spa Hotel in Zermatt
#30 Luxury Hotel in Zermatt
#45 Family Hotel in Zermatt
#56 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Metropol & Spa Zermatt staff and other travellers.
3 questions
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Questions? Get answers from Hotel Metropol & Spa Zermatt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Two minutes from Gornergrat station. 1 minute away from supermarkets where you can buy yourself anything you need for picnic lunches.”
 of 5 bubbles AussierRider, 10 Oct 2016 | Read review
“Some (more expensive) rooms face the Matterhorn.”
 of 5 bubbles Alvaro1977, 9 Aug 2016 | Read review
“Be sure to ask for a room with a view, it is AWESOME!”
  • The view from our room
 of 5 bubbles 594curth, 5 Jul 2016 | Read review
“Ask for views of the Matterhorn!”
 of 5 bubbles carolinep438, 30 Mar 2016 | Read review
“South-facing with a view of the Matterhorn.”
 of 5 bubbles CH_ropegun, 4 Oct 2015 | Read review
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