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Gornergrat Dorf Hotel

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66 Reviews from our TripAdvisor Community

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Showing 33: English reviews
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Saint Louis, Missouri
Reviewed 6 days ago NEW

The front-desk personnel here at the Gornergrat-Dorf were wonderful. They were polite and intelligent about the city. The skiraum was convenient and easy to access. The location was ideal for the gornergrat-ski rail train. They served a dinner every night that featured some of the native cuisine. You will not like this hotel if you are looking for... A place...

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Thank 1chnup
Saint Louis, Missouri
Reviewed 2 weeks ago via mobile

In Zermatt for a group trip booked through ski.com. Skiers absolutely can't beat the location. Right across from the train station and next to the Gornergrat Lift. The rooms are cozy and warm. We have a super balcony with a table and chairs. Room, beds, and lobby area are clean and comfortable. WiFi is only available in the lobby. The...

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Thank 46Kay50
Reviewed 22 January 2017 via mobile

This hotel isn't worth to call it a 3-star hotel. The rooms are ok. But we had a 3bed room and an adult person had to sleep on a sofa bed for a child. The 3rd person pays the same proce as in a double room with a normal bed. Breakfast horrible. Just one bread at the day we arrived....

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1Thank Patrick G
Reviewed 15 January 2017 via mobile

Stayed one night in a single room on the last 5-th floor at 140 Fr. Good points: - convenient location in front of rail station and main shopping street - nice staff. Flaws: - elevator does not reach 5-th floor, stairs to be taken with luggage; - no automatic light in the corridor near the room; - heating radiator made...

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Thank evenstar e
Basel, Switzerland
Reviewed 4 January 2017

It is located at a 5 minute walking distance from the Zermatt station. The restaurant here is an absolute delight. Offering great open street view as a bonus. It is like outside seating, but not exactly outside. It offers an exhaustive Swiss menu. We stepped off after a few hours of train ride and needed a relaxed and hearty meal....

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Thank Raunak B
Reviewed 23 May 2016 via mobile

First ski trip to Switzerland, Zermatt was awesome and the Gornergrat Dorf Hotel was great. Not a four star hotel but very clean,convenient and a good value. Staff excellent and the meals on site were very good. My room was a single and it was very efficient and clean, let's face it I was there to ski and be outside...

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Thank John S
Meaford, ON
Reviewed 1 September 2015

We thoroughly enjoyed our stay at the Gornergrat Hotel, the rooms were more spacious than I had expected, very clean and comfortable. We had 2 rooms and both had a fantastic view of the Matterhorn. The hotel bar had great entertainment in the evening and the Breakfast was a real treat. The Hotel is conveniently located at the entrance of...

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Thank jonbr
JSchneider3920, Inhaber at Gornergrat Dorf Hotel, responded to this review

We are glad that you had enjoyed your stay with us at hotel Gornergrat.

Zurich, Switzerland
Reviewed 25 April 2015

My expectations are usually higher with Swiss hotels as they usually have higher standards on detail and operational excellence. This hotel therefore was quite disappointing for Swiss standards but average for international standards. The hotel is right at the train station, which is very convenient. The hotel itself is quite old and broken down and is in need of renovation....

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Thank CHTraveller67
Reviewed 13 April 2015

Owners have no values. I can not believe that we were not allowed a refund when we cancelled a booking 3 months in advance as my mother was diagnosed with cancer. we paid a full week in advance and gave them medical records. no refund for whole week...how callous? they tried to explain that their policy did not cover this....

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5Thank DC12344321
JSchneider3920, Inhaber at Gornergrat Dorf Hotel, responded to this review

As we had no such circumstance in December you must have MISTAKEN the hotel Kindly check and rectify you untruly comment.

Horsham, Australia
Reviewed 9 January 2015 via mobile

The restaurant has a fabulous Swiss specialty menu and great atmosphere. We ordered traditional Swiss delicacies and thoroughly enjoyed them. The waitress is lovely and the bartender is an absolute cracker. We had a great night out hear. Highly recommend.

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2Thank Robyn-Wendy

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Amenities

Highlights
  • Breakfast included
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Services
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
Central located by the main station in Zermatt Hotel with sauna and solarium; Restaurent-Bistro-Bar overlooking the main street, staff is multilingual. ... more   less 

Additional Information about Gornergrat Dorf Hotel

Address: Bahnhofstrasse 1, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $235 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gornergrat Dorf Hotel 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Hotel Gornergrat Dorf
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Questions & Answers

Here's what travellers have asked, with answers from Gornergrat Dorf Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the internet when there is no one else around in the lobby! It is fastest then.”
 of 5 bubbles 1chnup, 22 Mar 2017 | Read review
“Ask for a room with the view to Matterhorn”
 of 5 bubbles CHTraveller67, 25 Apr 2015 | Read review
“We had the top floor 3 bedroom suite. It was 3 full bedroom and 3 full baths that all connected. It had an amazing view of the Matterhorn. What a gem!”
  • View of Matterhorn from our top floor family suite. Loved Gornergrat Dorf Hotel!
 of 5 bubbles MelissaBradley, 7 Jan 2015 | Read review
“Rooms 409 and 410 offer views of the Matterhorn from the terrace.”
 of 5 bubbles JimD2007, 25 Jul 2014 | Read review
“A room with a view over the town is great to capture the atmosphere.”
 of 5 bubbles GabBaz2212, 2 May 2012 | Read review
5 of 5