City Garden Hotel
Metallstrasse 20 6300 Zug, Zug 6300 Switzerland
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About
#5 of 9 hotels in Zug
Location
Cleanliness
Service
Value
The City Garden Hotel stands out because of its attractive design and the modern materials which are in total harmony with the green surroundings on the edge of the forest. A combination of contrasts that works impressively, both inside and out. The three-dimensional facade covered in chromium steel panels and the rhythmising corridors lend the City Garden Hotel a unique character. Inside, we have concentrated on warm materials such as wood but also on rough elements such as concrete. Colours are used subtly but deliberately. The City Garden Hotel, together with the City Apartments, is an ambitious showcase project and gem that will not just enhance the hotel landscape of Central Switzerland in terms of quantity but also in terms of quality.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Boating
Hiking
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Mini golf
Bicycle tours
Car hire
Taxi service
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun umbrellas
Umbrella
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Complimentary toiletries
Bathrobes
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Wake-up service / alarm clock
Radio
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, German, Italian
Location
74Somewhat walkable
Grade: 74 out of 100
93Restaurantswithin 1 km
12Attractionswithin 1 km
Contact
Metallstrasse 20 6300 Zug, Zug 6300 Switzerland
Name/address in local language
Getting there
Car HireSee all Zug car hire
196Reviews2Q+A10Room tips
Reviews
Traveller rating
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We went to the restaurant and it was one of the most amazing vegan/vegetarian experiences we ever had. In addition the service staff was very friendly and attentive. The atmosphere and place itself was nice, too. Really a secret Tipp. We will go again.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jan Ericsson, Marketing at City Garden Hotel
Responded 3 weeks ago
Dear Daniela, Thank you very much for your great rating. Our creative kitchen team, led by chef de cuisine Marcel, impresses with fresh, aromatic-flexitarian dishes that become a special taste experience. Vegan and vegetarian cuisine is our strength. We are looking forward to welcome you soon again. Your Secret Garden Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not suitable for business travel. There are no services for business travel, there are no practicalities at Garden City. You will not have an iron, & will need to use a communal, uninviting space to iron. We chose to pay for ironing services but had to pick up our clothes at the front desk. Also, if you check in “after hours”, you will need to check in at the parent hotel- The Park. Horrible, after long hours of travel. The room has no sense of comfort. In a country that has the benefits of a low population & expansive geographical space the room is like a cell. The bathroom is in the center of the room with limited space to organize, The design is gaudy. I’m certain it appeals to people who won’t be spending much time in the room, who have no business focusses. We found it tacky. It is advertised as modern- I suppose if modern means living at cheap club. I left prior to the end of my stay. Went back to Zurich & spent the money to travel back to Zug. The extra travel cost was well worth it. Ask questions of the hotel before booking your stay.…
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jan Ericsson, Marketing at City Garden Hotel
Responded 17 Oct 2022
Dear hotel guest First of all, we would like to thank you for taking the time to write a review. With regard to our ironing service, we offer our guests two variants: the guest can iron his shirt himself in a separate ironing and laundry room (irons are not allowed in the hotel room for safety reasons) or the guest can leave his laundry to be ironed/washed. If the red "do not disturb" card is hanging on the door, unfortunately we cannot deliver the laundry. Our check-in times are communicated to each guest with the written confirmation and are only to be made after 10.45 p.m. in the sister hotel Parkhotel. The design hotel City Garden was developed in cooperation with a renowned architect and interior designer and was planned from the start to meet the needs of business guests. We guarantee you a service corresponding to the hotel without ifs and buts. We sincerely apologize for any inconvenience you have experienced. We look forward to welcoming you back to the City Garden or Parkhotel Zug. Your City Garden team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel many times before when in Zug on business. And I chose to stay here as I have always liked the service and hotel. However, this stay was different. Firstly upon arrival reception was unmanned, one sign said it was manned 17:00 to 19:00 whilst another said it was closed, it was 17:20! I eventually phoned the reception of the sister hotel and was told someone was on their way. Eventually they arrived but then needed to go back to other hotel to get my key. I was then told that breakfast was being served at the the sister hotel and I’d need to check out at the the sister hotel as well. Having breakfast at the other hotel was very busy. In the future I’ll consider staying at the sister hotel, The Park Hotel, as that may be simpler and easier. I’ll give three stars as the room was very good, but poor service and lack of breakfast mean I cannot give it more. I’d struggle to recommend this hotel over its sister hotel based on this experience.…
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jan Ericsson, Marketing at City Garden Hotel
Responded 20 Apr 2022
Dear sir First of all, thank you for your feedback. The past two years have influenced negatively all over the world the hotel and restaurant business in many ways. Unfortunately, we have not been able to provide the full service to your complete satisfaction due to a lack of employees in the hotel industry market. We understand your frustration and dissatisfaction and apologize therefore. From May 14, 2022, we are definitely looking forward to starting operations again with full commitment. We guarantee to offer you a service corresponding to the hotel without ifs and buts. Thank you in advance for your understanding.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No breakfast, no reception, you need to go to another hotel for check-in and check out, no restaurant open. This is like air bnb , but you pay for a 4 stars hotel. Robbers …. And they consider you like no one at the other hotel reception… no real apology…
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We just celebrated my husband’s 50th at City Garden- an evening party in the restaurant and several rooms booked for our out-of-town guests. The staff were fabulous from start to finish in terms of organization, friendliness, and professionalism. The food was absolutely delicious and so beautifully presented! And the hotel rooms were very comfortable, clean, modern, and spacious. I can highly recommend this venue for parties or special events! Plus, the location can’t be beat!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Spent two nights on a business trip, this is the hotel of my choice, or the Park Hotel next door. Had a perfect stay, all was as expected, and being so close (5min) walking distance to the train station is a big plus.
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Date of stay: January 2020Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We enjoyed our dinner at this stylish hotel, service was perfect, food yummy. And Music from Latino party was very inviting. I enjoyed a quiet Terrace, you can relay chill there. Definitely I will come back here!
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Date of stay: June 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed for 2 nights during a work trip. It seemed a reasonably new hotel with a modern design. The room was basic, but clean. The bathroom was very open plan, not ideal if travelling with a partner (the bathroom light would flood the entire room). A small complimentary water bottle was provided only on the first day. There was no iron, nor could one be sent up, instead you had to go to a communal room downstairs. The breakfast buffet was included and was decent enough. Hot options included scrambled eggs, sausage, and bacon. There was also a self service coffee machine. Zug is a small town, and much of it was within walking distance of the hotel. The train station was a 10 min walk away. Overall, a good enough stay in what I would classify as a 3 star hotel.
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Date of stay: April 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stayed here a few times on business; large and comfortable rooms; restaurant on site is OK and menu changes often; good draft beers. Breakfast has a reasonable range of cold and some hot food. No gym.
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Date of stay: February 2019Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Oh dear. I have never experienced such an inflexible policy on room cancellation. Even in the event of a bereavement the hotel insisted that the exorbitant room rate was non-refundable, even when they were given ample notice. I personally will never stay in this hotel again and will advise all my colleagues, friends and family to avoid it as well.
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Date of stay: February 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$294 - US$476 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of ZugZug
NUMBER OF ROOMS
82
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Claim Your ListingCITY GARDEN HOTEL: UPDATED 2023 Reviews, Price Comparison and 94 Photos (Zug, Switzerland) - Tripadvisor
Frequently Asked Questions about City Garden Hotel
Which popular attractions are close to City Garden Hotel?
Nearby attractions include Inside Breakout (0.3 km), Zytturm Clocktower (0.9 km), and Museum Burg Zug (1.0 km).
What are some of the property amenities at City Garden Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at City Garden Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at City Garden Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at City Garden Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to City Garden Hotel?
Conveniently located restaurants include Kurioz Bar & Kitchen, Puccini Ristorante, and Meating Restaurant Bar.
Does City Garden Hotel have airport transportation?
Yes, City Garden Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is City Garden Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Zug.
Are any cleaning services offered at City Garden Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does City Garden Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at City Garden Hotel?
The staff speaks multiple languages, including English, French, German, and Italian.