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City-Hotel Ochsen Zug

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#5 of 8 Hotels in Zug
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City-Hotel Ochsen Zug
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210 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Boston, Massachusetts
Reviewed 23 October 2016

An incredible location in Old City Zug close to restaurants and many attractions. An easy walk from the train station. Hotel is historical and attempts to maintain that atmosphere. Hosts are gracious and accommodating. Included breakfast is excellent. This is my "go to" hotel when I visit Zug as I do often on business.

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Helpful?
Thank bcopley
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you so much for your review and your valuable time. I am very happy that you enjoy staying in our historic hotel and I and my team are already looking forward to welcoming you again soon. With best wishes and kind regards from Zug Matthias Hegglin, Managing owner

Roatan, Honduras
Reviewed 14 October 2016

Friendly, trustworthy, comfortable, perfect location, personal attention is excellent. It is very expensive but I am satisfied with their service. Excellent hotel. Rooms are simple but well thought through. Staff were excellent in all departments. Position is perfect. Center of the Old Town: Surrounded by excellent restaurants around the lake área. I can recommend to other travelers, it is very...

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Helpful?
Thank digna1504
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your time. I am glad to hear that you enjoyed your stay with us that much and that you are satisfied with our service. Best wishes from Zug and see you hopefully soon again. Kind regards Matthias Hegglin, Managing owner

Cambridge
Reviewed 12 October 2016 via mobile

Stayed here on a work trip on Monday night and not impressed. I stayed here quite a long time ago and had quite a nice room which is why I came back, but this time was allocated a single bed room and it was absolutely tiny (room 507 so avoid it if you can!). I will load photos so you...

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Helpful?
Thank JKerr88
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest I am very sorry to hear that you were not satisfied with your recent stay at the City-Hotel Ochsen. It is true that room 507 is one of our smaller rooms. We made a note in your file that we won't allocate you any more one of the smaller rooms in the future. I hope to have the...

London, United Kingdom
Reviewed 7 October 2016 via mobile

Excellent hotel. Rooms are simple but well thought through. Staff were excellent in all departments. Position is perfect. Center of the Old Town: Surrounded by excellent restaurants around the lake area.

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Helpful?
Thank RPHDavis
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Many thanks for your review and your time. I am happy that you enjoyed staying with us and I hope to have the pleasure of welcoming you again soon. Kind regards Matthias Hegglin, managing owner

Reviewed 30 September 2016 via mobile

Authentic Swiss hotel, perfect location, amazing suite on the roof top with great view. Clean and spacious room. Staff is so friendly and helpful. Food is good. Also there are lots of nice restaurants around. Recommended.

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Helpful?
Thank Ssm1987
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Many thanks for your review and your time. I am very happy that you had a pleasant stay with us and I and my team hope to have the pleasure of welcoming you soon again. Best wishes and kind regards Matthias Hegglin, Managing owner

Reviewed 23 August 2016 via mobile

If one is visiting Zug, there is no better spot to stay...right on the square, under the clock tower, bus stops at four different corners taking you wherever direction you want, and yet you are steps away from the center of life in Zug..the lakefront and many many wonderful restaurants to choose from, shops, the ferry,a cobblestone trip to a...

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Helpful?
Thank Suzanne T
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Suzanne Thank you very much for your valuable review and your time. I am very happy that you enjoyed staying with us and I am glad for your feedback. I and my team are already looking forward to welcoming you (hopefully) soon again and remain with kind regards from Zug Matthias Hegglin, Managing owner

Reading, United Kingdom
Reviewed 27 July 2016

The City Hotel Ochsen is a lovely hotel located right in the centre of Zug and is only a short stroll away from Lake Zug which is a definite must see. It is family owned which gives it a lovely feel. Everyone who worked at the hotel were very friendly and I felt welcomed straight away. The interior of the...

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Helpful?
Thank Julie L
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Julie Thank you very much for your review and your time. We are happy that you, in overall, enjoyed your stay with us. It is true that we do not have a minibar in our rooms any more (but we offer room service whenever you like), there is a safe is in each room though. We are sorry that...

Reviewed 22 July 2016

Nice and friendly hotel. Single bed rooms are really small and price level is significant. Bed was very hard and almost on the ground. Staff is nice, friendly and positive. Overall, enjoyed my stay, but the room could have been a bit more comfortable.

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Helpful?
Thank Renier v
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review! It is true that we have few rooms where the bed is lower than in the other rooms. As all our Superior rooms are equipped with so called "Hüsler Nest" beds we suggest you try one of our Business rooms next time. In those we provide another bedding system and probably...

Reviewed 5 July 2016

I stayed at this hotel for one night and had quite a good time. Below the pros and cons. Pros Very centrally located Clean Friendly staff Modern rooms Good wifi Good mattress Cons Breakfast. This is the weak point. There is no selection; just a little bit ham, a little bit bread, some jam, fruits and yoghurt. The bircher muesli...

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Helpful?
Thank Patrick F
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Patrick Thank you very much for your review and your valuable time. We are happy that, in overall, you enjoyed your stay with us. For breakfast you can in fact order warm egg dishes in addition for no extra charge. We are very sorry that you didn't see the sign offering this service. It is true that our breakfast...

Reviewed 30 June 2016

The room was immaculately clean and conveniently located, with an interesting view of the street below (window was good - allowed sight but very little sound to pass). Restaurant was very good (ate there only the first night due to other options that I wanted to try) and breakfast each day was excellent. The Ochsen is very conveniently located both...

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Helpful?
Thank Dana B
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Dana Thank you very much for your review and your time. My team and I are very pleased to hear that you had a good stay at the City-Hotel Ochsen. We hope to have the pleasure of welcoming you again soon. Best regards Matthias Hegglin, managing owner

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Built in 1543, this hotel in the centre of Zug accommodated famous guests like Johann Wolfgang von Goethe, yet it offers modern amenities like free internet and air-conditioning. The City-Hotel Ochsen is situated in the middle of the beautiful historic centre, 200 m from the lake of Zug and a 10 minutes walk from the train station. All rooms are air-conditioned and have an en-suite bathroom, a cable TV and a water kettle. Fine Swiss and international cuisine is served in the Hotel Ochsen's restaurant "au premier" and in our bar you can enjoy aromatic coffee or a cool glass of beer. ... more   less 

Additional Information about City-Hotel Ochsen Zug

Address: Kolinplatz 11, Zug 6300, Switzerland
Region: Switzerland > Canton of Zug > Zug
Price Range: $336 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City-Hotel Ochsen Zug 4*
Number of rooms: 48
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Questions & Answers

Here's what travellers have asked, with answers from City-Hotel Ochsen Zug staff and other travellers.
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Questions? Get answers from City-Hotel Ochsen Zug staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room 304”
 of 5 bubbles 23basse, 24 Mar 2017 | Read review
“Smoky hotel in a historic area that will make you feel like you've been a smoker for years”
 of 5 bubbles Brent63, 21 Mar 2017 | Read review
“Rooms on 3rd floor and have view on KolinPlatz watch”
 of 5 bubbles hesham_abdelfattah, 20 Feb 2017 | Read review
“103 - sitting corner with great view”
 of 5 bubbles 66jonnyb, 3 Jan 2017 | Read review
“The view of the mountains from the double bed is really great!”
 of 5 bubbles 618adityam, 3 Nov 2016 | Read review
5 of 5