I feel caught in an Orwellian nightmare. I have reviewed this hotel five thousand times, never less than five stars and yet, and yet, I keep being asked to review it again. Please, sheathe your sword! Abate from these requests! What more can I add? The concierge recognised me? Of course he did! I am extremely attractive and charismatic though, occasionally, recognised as a younger Elton John who is not extremely attractive…….
Baur au Lac, after 3 years of visiting Zurich at least twice a year, has become our home away from home. Hard to say why, it is as simple as feeling treated naturally with true kindness and interest in our wellbeing.
Very hospitable staff. The room was luxurious and the bedding was top quality. The room service is super fast with great quality. Air conditioning was not cooling and though I had a manager look at it, I had a very warm night's sleep!
A very elegant experience. Despite a gap in communication on airport pickup, the staff capably mitigated the situation. Very comfortable bed with luxurious linen. The room service were Swiss accuracy and quality. A highly recommended hotel.
I have stayed at the Baur Au Lac multiple times over the years. It had always been such a pleasure to be there because the service had been flawless in all respects. I just returned to the hotel for the first time since Covid and I am sad to say that the standards have slipped. While the team at the front of the house - drivers, concierge, front desk, restaurant staff - are still first rate, the housekeeping services have been a great disappointment. For every day during my stay (three days so far), I have had to ask for my mini bar to be replenished, and for soap and shampoo to be regularly replaced. In a hotel the caliber of the Baur Au Lac, I should not have to ask for these things to be done. Today, the third day of my stay, I called housekeeping at 8:15 am and requested that my room be serviced by 2:00 pm. When I returned to the room at 2:30pm, it had not been touched. I then called housekeeping and asked them if they could clean my room by 3:30 pm and was told that would not be a problem. However, when I returned to my room at 3:30pm, it was still not cleaned. I spoke to housekeeping again, and was told they would now start to clean my room. I am typing this while sitting on the patio of the hotel, as I am waiting for them to clean my room. After a long day of meetings, I just wanted to return to a clean room. Instead, it has been an afternoon of frustration. I am very disappointed.…
It’s a beautiful, historic hotel that overlooks Lake Zurich. The location is perfect because of its proximity to the old town. The rooms are spacious and beautiful. The sitting area on the ground floor and the breakfast room were both absolutely gorgeous. The staff were very courteous and helpful.
It's always a huge pleasure to stay at Baur au lac. I live in Switzerland but sometimes spend a weekend at Baur au lac. I wanted to give special thanks to the outstanding service from the room service team on this particular trip. I had some special needs for my room and they were most accommodating!!! Thank you Lotfi, Lionel, Sirinapa, and all the team for your most attentive service!!! Everything else was great too!!! Thank you. The only thing that is challenging at Baur au lac is the wine list. It probably has the most inflated prices for wine of any hotel in Switzerland. For someone who enjoys good wine and prefer to drink water as opposed to mediocre wine, this can be very challenging. Thanks again for a lovely stay.
Excellent service, fantastic rooms and very attentive staff. Always stay here in Zurich at the end of a trip. Rooms are well appointed and bed is fantastic. Breakfasts are the highlight for me. Close to all shops and restaurants and everything in walking distance
We had a wonderful, romantic, stay at the Baur au Lac. The condition of the hotel and its rooms was fantastic and elegant. The service was top-notch and accommodating. The proximity to the tram lines made getting to and from the airport a breeze. We greatly appreciated the beautiful garden of the hotel, which was a nice private retreat from the bustle of the city.
We had a wonderful stay in this hotel although we had requested a good view but unfortunately we were given two connecting rooms on the 1st floor with literally no view and due to the construction going on we were shown another room but was directly facing the construction site and had no shower room only a bathtub. plus the layout of our room was not practical for us. but nevertheless the service of the entire hotel staff was outstanding . the breakfast was good quality healthy breakfast and the ambience was superb in the beautiful garden. The driver who picked us up from the airport Khalid was a wonderful and extremely helpful gentleman. Honestly even the doorkeepers and the housekeeping staff all were super helpful . We loved our stay and will opt to come back hopefully to a better view room.…