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Neues Schloss Privat Hotel Zurich, Autograph Collection

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Stockerstrasse 17, Zurich 8002 Switzerland
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Traveller (168)
Room & Suite (67)
Dining (22)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 19/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Neues Schloss Privat Hotel Zurich, Autograph Collection
Updated 19/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#57 of 145 hotels in Zurich
Location
Cleanliness
Service
Value
Newly opened in November 2021, Neues Schloss Privat Hotel Zurich excites with a new kind of urban luxury nearby Lake Zurich. Experience classic upper-upscale hospitality in the relaxed, contemporary atmosphere of our small, private downtown hotel.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Paid public parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
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559Reviews6Q+A69Room tips
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jwb1011 wrote a review Aug 2022
St. Petersburg, Florida181 contributions183 helpful votes
I had a very nice stay! I was originally staying across the street at another 5 star hotel and had a bad experience so chose to switch here and regret not just booking my whole trip at the Neues Schloss! Brand new, cozy rooms, excellent aircon and the friendliest staff I’ve ever encountered in Switzerland. Also received an unexpected upgrade to a corner suite with a private terrace with a partial lake view… glorious! Already looking forward to my next stay
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 3 weeks ago
Dear John B, We are absolutely glad that you had a great time with us and that you took the time to share such positive feedback. It makes us really happy to know that we were able to make you feel comfortable and provide you with a service that you will hopefully never forget and that will make you visit us once again. Please rest assured that your positive words will be shared with our team as a way of celebrating that good service we provided. Thank you again for staying with us. Regards, Giulia Russo Guest Relations Manager Neues Schloss Privat Hotel Zurich
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TomNak wrote a review Mar 2022
Denver, Colorado270 contributions74 helpful votes
Hotel's Favourite
This hotel is part of the Marriott chain and I picked it based on location for a night we spent in Zurich. We wanted to be close to the lake and shopping and this hotel is in walking distance of all the main areas and located in a mixed used area with shops and apartments. We had an upgraded room with a small balcony overlooking an interior courtyard. The room was clean, comfortable, and quiet, but due to the location of the hotel there aren't any great views. The room also felt a little cramped with all the furniture but we were only there for a night so made it work. There was some AMAZING chocolate truffles that was part of the welcome gift I get as part of my status at Marriott, which we later found out was prepared at the hotel. Let me just say they could go into the chocolate business as it was that good. The staff was extremely friendly and helpful and we felt very welcome from the moment we arrived. I'll say the best part of our stay was the breakfast. It was literally the best we had on the trip and I would have happily returned on multiple days. Not that the rest of the stay was bad in any way but the food and the service truly stood out. They have some pastries and bread available but you can order items from a small menu. The eggs benedict were recommended to us as well as the french toast, so we got one of each. I also ordered some bacon on the side. I'm not usually an eggs benedict person but these came out perfectly prepared and were delicious. The bacon was cooked to order and still sizzling a bit on the side, and was equally as good. The french toast had some cinnamon and sugar (and tasted a little bit like rich cinnamon toast if you've ever made that at home) but with a french bread base and custard. Just amazing. They also served fresh juice along with a special "health" blend that was a mix they made there that we loved. The food alone makes staying at this location worthwhile. Kudos to the chef and staff there. Overall I'd be glad to return if I'm in Zurich and the great breakfast just seals the deal.
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Date of stay: February 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 13 Mar 2022
Dear TomN4475, On behalf of the entire hotel team, I want to thank you for taking the time to write about your experience with us. It is great for us to learn that you enjoyed the time with us and especially that your taste was satisifed with our special breakfast. I will make sure to share your impressions with the entire team as a way of celebrating the good service which we were able to deliver to you. Should your travels bring you back to Zurich, we will be more than happy to welcome you at the Neues Schloss and this tme with a different room overlooking our beautiful Zurich lake. Sincerely, Giulia Russo Guest Relations Manager Neues Schloss Private Hotel giulia.russo@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike P wrote a review Jul 2022
7 contributions3 helpful votes
This is my new favorite Zurich Marriott. The location is great - near several trams and a short distance to the lake. The property is cool - really feels like a boutique hotel. The hotel manager and staff made the difference though. I met Guilia at the desk and she made sure my multiple nights were linked and coordinated my stored luggage. Even when their was an extremely rude fellow guest screaming and carrying on about not getting his Jr Suite upgrade (I’m also a titanium elite) - they were able to help me with my questions and get me on my way. Shame they couldn’t throw the screaming guest out though - terrible behavior.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 11 Aug 2022
Dear Mr. Mike, We appreciate you taking the time to share your opinion regarding the stay with us. Regardless of anything that can happen, the most important thing for us is that you enjoyed your time at our proeprty and that we were able to make you feel comfortable. Should your travels lead you back to Zurich, we do sincerely hope to welcome you back. Have a great time. Giulia Russo Guest Relations Manager Neues Schloss Privat Hotel Zurich
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sying775 wrote a review Jul 2022
18 contributions19 helpful votes
Stayed in this hotel for one night with points at the end of our Europe trip before flying out of ZRH and wish we had stayed longer! Service was excellent. Front desk staff was well trained, friendly, and professional. They offered dinner recommendations and to make reservations for us when we checked in and offered to use up the rest of our FX towards our hotel bill when we checked out. Great location - safe, quiet, but easy to walk everywhere. Easy walk to and from train station, even with bags. And it was then an easy 10-15 min ride to main train station and airport. Two blocks to the waterfront. Lots of restaurants, and bars within walking distance. Most of the convenience stores and markets closed early but the hotel had complimentary water bottles which was all we really needed. We were in an upgraded room with a little sitting area and balcony and loved the overall design and all of the little touches - automatic motion sensor nightlight, super comfy robes and slippers, motorized blinds. The breakfast came highly recommended and it was delicious. Great buffet-style assortment plus some made to order options.
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 11 Aug 2022
Dear sying775, We are absolutely glad that you had a great time with us and that you took the time to share such positive feedback. It makes us really happy to know that we were able to make you feel comfortable and provide you with a service that you will hopefully never forget and that will make you visit us once again. Please rest assured that your positive words will be shared with our team as a way of celebrating that good service we provided. Thank you again for staying with us. Regards, Giulia Russo Guest Relations Manager Neues Schloss Privat Hotel Zurich
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alan wrote a review Jul 2022
New York City, New York34 contributions2 helpful votes
Without hesitation, I will return to the Neues Schloss Privat Hotel Zürich. My stay was excellent. Great location and great for business. The room was comfortable and very clean. The service throughout the hotel is excellent. I would like to give special thanks to Giulia at the front desk who was so helpful with arranging transportation for important meetings and a wedding ceremony outside the city. Plus, she was so kind and knowledgeable regarding impressive places to dine with clients. Franklin at the bell stand was also proactive in helping me navigate the city. In addition, make sure you take time for breakfast. It was excellent as far as diversity of foods and wonderful service. The weather during my stay enabled me to have a pleasant breakfast outside. A special thank you to Larry, on the wait staff, who provided very good service. I'll return again soon.
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Date of stay: July 2022
Rooms
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 9 Jul 2022
Dear Alan, I would like to personally thank you very much for the kind words. It is absolutely great to read from you that you had a good time with us and that you felt well assisted by our team members. Should your travels bring you back to Zurich, we would be very glad to welcome you back and provide you again with a great experience. Meanwhile, we wish you all the best. Regards, Giulia Russo Guest Relations Manager Neues Schloss Private Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DanielS856 wrote a review Jun 2022
San Diego, California11 contributions3 helpful votes
I’m giving this hotel 2 stars simply because the staff at check-in, although misinformed regarding their breakfast policies, were engaging and friendly. I’m of Titanium Elite (silly name :) hotel status so it’s not like I don’t stay in Marriott properties often. The hotel is in a decent location if you enjoy the struggle of using public transportation, walking 20 minutes from the train station, or taking a taxi. I enjoy the first two. There isn’t much around the hotel but the lake, a tram stop, and a train station are within a short walking distance. A few items that could have been better . . . - the high quality hand lotion dispenser was broken. I had to remove the top to get access to the lotion. One would think that they’d check the functionality of such key amenities. - the tissue had 3 tissues left and was quickly empty. One would think that they’d check the availability of such key amenities, not unlike an extra roll of toilet paper. - The front desk called me within 30 minutes of arriving in the room to ask if another guest’s items were in the room. Odd question. I would think that they’d check room for such belongings before allowing new guests to check in. - During this call, the front desk asked if I could use more waters. He promised to have some bottles delivered within 30 minutes. They never arrived. And lastly, as one who has stayed more than 100 nights annually in Marriott properties, I would expect breakfast to be included (and it usually is). Perhaps since this is a “private” hotel, they have their own policies. When checking in at the front desk, I was told that since the executive lounge was not available at this property, I could get the continental breakfast in the breakfast room in the morning. I could choose to upgrade the breakfast (by not accepting the 750 points) to allow for eggs Benedict, etc or I could take an extra 750 hotel points. Since I always eat light for breakfast, I chose the continental breakfast and the 750 points. I had toast (self service) this morning, and they brought juice and water. I then received a bill for 37 Swiss Francs, or around $38. For juice and self service toast. Of course I raised this to the server who checked with the hotel manager on duty. He told me that the hotel policy is either the continental breakfast for 37 francs OR 750 points. So if I had taken no breakfast I would receive the 750 points. Instead of doing the right thing, the manager chose to take the 750 points away, even though his staff was misinformed. Just a few highlights: - as often as I stay, I’m disappointed that a full breakfast wasn’t included -- all I had was toast and juice for $38. That’s outrageous. The manager (not me) chose to use the 750 points I should have received. - I just looked on the Marriott site and this hotel goes for $972 tonight. It’s maybe worth $120. I will not be back on my next visit to Zürich.
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 12 Jun 2022
Dear Mr. DanielS856-1, Thank you very much for your stay at the Neues Schloss Privat Hotel this week and for taking the time to give us your feedback on different platforms. We apologize if your experience with us did not meet your expectations as providing the highest level of hospitality is our number one priority. However, please allow me to clarifiy a couple of points which I believe were misunderstood. As an experienced Titanium member you are surely aware that the benefits can be either points or breakfast. Normally, as you said, the breakfast is automatically included. However, since we do not have an executive lounge, we let the guests decide for either breakfast or 750 points. No associate decides for the guest as it is a gift and as such it must be chosen by the guest. Unfortunately, as per Marriott policy, it cannot be both as you thought it was and if the points are chosen as benefit (like it happened in your case) breakfast will not be complimentary. Moreover, I am sorry to disagree on the decription you gave regarding our location. There is no struggle in reaching our hotel neither by walk (20 minutes walking through the center of the city) nor by public trasportation (10 minutes by tram). The district where we are located allows you to be at the lake within 5 minutes walking distance and it is a very nice residential area just a few steps away from the old town. Once again, I apologize for falling short on your expectations but I hope the information is now clearer. I will make sure to share your feedback with our hotel team to ensure the necessary guidelines are in place and to continue improving our standards. Thanks again for staying with us. Regards, Giulia Russo Guest Relations Manager giulia.russo@autographhotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alvaro E wrote a review Jun 2022
London, United Kingdom367 contributions317 helpful votes
Stayed for one night early last week as part of a business trip and was really, really positively surprised. When in Zurich and mainly due to location I try to stay at the Park Hyatt because is literally one block from the offices of the company I work for. It is also a great hotel. Reason for this also is because I stated at the Neues Schloss hotel many times in the past, before Covid, when it was under the Sheraton brand and experience had been very mixed and inconsistent, including non-functioning air conditioning in the middle of a summer heatwave. This explains why the Park Hyatt was my favourite. My Assistant booked the Neues Schloss this time because the Park Hyatt was fully booked......and what a surprise !!!! I found a completely newly renovated hotel, new brand, new team, my room was on the 4th floor, newly renovated, perfectly equipped, spotless clean, huge tv, great bed, nice espresso machine.....so I was expecting the same average Sheraton experience from the past and found a great place which will be an alternative I will seriously consider for my future trips. Didn't try the food because had dinner and lunch commitments with clients outside the hotel, but will make sure that next time I spare time to try the restaurant. In summary a very pleasant surprise. Very good turnaround from being a below average hotel to a real good one. Great stay. Will definitely return
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Date of stay: May 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 16 Jun 2022
Dear Varito, Thank you so much for sharing such a positive feedback regarding your stay with us. We are really glad to hear that you were positively surprised about our newly renovated hotel. It was a pleasure to have you and we hope to welcome you soon again. Maybe next time you will also be able to try our wonderful Castellan's Restaurant. Meanwhile, we wish you all the best. Regards, Giulia Russo Guest Relations Manager giulia.russo@autographhotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ScottyFantastic wrote a review May 2022
Gilbert, Arizona111 contributions37 helpful votes
We had a fantastic stay at the hotel. The location was two blocks from the lake and a 10 minute walk to old town. The room is small, but very well designed for business or leisure travelers. You may wish to book your stay with the breakfast option since they have a spectacular buffet. Irene and Franklin were especially nice and helpful to us during the visit.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 18 May 2022
Dear ScottyFantastic, Thank you for your kind feedback. We are so glad that you enjoyed your stay with us and that our team made you feel like home. I will surely make sure to pass on the great comments to rest of the team as a way of celebrating the service wwe delivered. Also, we hope to welcome you soon again here at The Neues Schloss for some more great experiences. All our best regards, Giulia Russo Guest Relations Manager giulia.russo@autographhotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
targasfo wrote a review May 2022
San Francisco, Ca81 contributions86 helpful votes
Drove from Lauterbrunnen to Zurich to this hotel. Front Office greeted us with a smile. The room was so beautiful, clean that you don't wanna mess it up. Bathroom was sparkling clean. It is also next to Hertz that I just dropped off my rental car and not worry about dropping it off at the airport. It is about 10-15 minute walk to the Old Town. I would love to be in this hotel again when I come back to Zurich,
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Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 18 May 2022
Dear Targasfo, On behalf of the entire team, I would like to thank you very much for taking the time to share your positive feedback. We are glad that we managed to make you feel welcome and just like home away from home. I will make sure to pass on the great comment to our team and to continue improving our standards for our guests. We hope to welcome you soon agani here at The Neues Schloss. Best Regards, Giulia Russo Guest Relations Manager giulia.russo@autographhotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Badcop wrote a review Mar 2022
Cleveland, Ohio188 contributions189 helpful votes
This is a very well-located property, within walking distance of everything in Old Town. The rooms were a decent size by European standards and the decor was very nice. The bed is possibly the most comfortable bed I have ever experienced. I'd love to duplicate it in my home! The staff was amazing. They couldn't have been more helpful. Everything was spotlessly clean. I will definitely stay here again if I ever return to Zurich!!
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Giulia Russo, Guest Services / Front Office at Neues Schloss Privat Hotel Zurich, Autograph Collection
Responded 6 Mar 2022
Dear BadcopBubby, I would like to thank you very much for sharing such positive impressions regarding your stay with us. We are absolutely glad that you enjoyed your time with us and esepcially that you could sleep well on our soft beds. Should your travels bring you back to Zurich, it will be our pleasure to welcome you again and ensure another unforgettable stay with us. Meanwhile, we wish you all the best. Kind Regards, Giulia Russo Guest Relations Manager giulia.russo@autographhotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$383 - US$561 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton zürich, sheraton zurich, zürich sheraton
FORMERLY KNOWN AS
Sheraton Zurich Neues Schloss Hotel
LOCATION
SwitzerlandCanton of ZurichZurichEnge
NUMBER OF ROOMS
57
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Frequently Asked Questions about Neues Schloss Privat Hotel Zurich, Autograph Collection
Which popular attractions are close to Neues Schloss Privat Hotel Zurich, Autograph Collection?
Nearby attractions include Maurice de Mauriac (0.3 km), Bar Enge (0.3 km), and FIFA Museum (0.4 km).
What are some of the property amenities at Neues Schloss Privat Hotel Zurich, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Neues Schloss Privat Hotel Zurich, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Neues Schloss Privat Hotel Zurich, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Neues Schloss Privat Hotel Zurich, Autograph Collection?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Neues Schloss Privat Hotel Zurich, Autograph Collection?
Conveniently located restaurants include Restaurant Pavillon, Vees Bistro - Thai Food, and Restaurant Coco Grill & Bar.
Are any cleaning services offered at Neues Schloss Privat Hotel Zurich, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Neues Schloss Privat Hotel Zurich, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Neues Schloss Privat Hotel Zurich, Autograph Collection offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Neues Schloss Privat Hotel Zurich, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.