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Swissotel Zurich

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Swissotel Zurich
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2,092 Reviews from our TripAdvisor Community

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Showing 1,455: English reviews
Zurich, Switzerland
Reviewed 8 January 2017 via mobile

The heating wasn't working with -5C outside. And while this can happen, they downgraded us to a much smaller room (instead of a double we felt we got a large single room, number 2716). The bathroom was extremely narrow, the bathtub's surface was chipping off, no closets at all, a worn carpet floor that had been repaired like a patchwork,...

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Helpful?
1Thank OlgaMo
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear OlgaMo, first I thank you for taking your time and sending us your feedback about our recent stay. I am terrible sorry for your experience at our hotel and be ensured that such behavior is not our standard. We try to make sure all our guest enjoy their time with us. We would appreciate if you give as another...

Hong Kong, China
Reviewed 7 January 2017 via mobile

The staff at the restaurant were very courteous , friendly , well mannered and knowledgable . Kids & pets friendly . We went there for the buffet breakfast as well as for a la cart dinner . Both extremely enjoyable !! Good for value as well .

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Helpful?
Thank p_nectar
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear p_nectar, thank you very much for taking your time and sending us a review about your recent stay at the Le Muh Restaurant. I am very pleased to hear that you enjoyed your time with us and will happily forward your feedback to my colleagues. Looking forward to welcome you and your family again at our restaurant soon. Best...

Perth Australia
Reviewed 3 January 2017

The hotel was efficient, clean, helpful and convenient. It was also very good value for money. It was not in the centre of the action, so to speak, as it was not in the old town or where the sights were. (I think that it must be in a light industrial part of town as all that we could see...

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Thank jogoony
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear jogoony, thank you so much for taking your time sending us your feedback from your recent stay. I am very happy to read that you enjoyed your time and experienced a pleasant stay at Swissôtel Zurich. With pleasure I forward your review to our staff and management. Let me know when you will be back next time in Zurich....

Towcester, United Kingdom
Reviewed 3 January 2017

We stayed at this wonderful hotel during the new year holiday. We were so thrilled with the service that we decided to extend another night ( why not?). The location is convenient for public transport. The staff was helpful and even offered an alternative parking within the hotel packing lot as our car had a roof rack which made it...

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Helpful?
Thank Kristink01
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear Kristink01, wow, thank you so much for your great feedback. Happily I will forward your words to the entire hotel staff. Great to hear that you enjoyed your time and our service at Swissôtel Zurich. Would be nice to welcome you back soon Best regards Florian Öttl Guest Relations

Spain
Reviewed 29 December 2016

I stayed here recently. I found the reception staff very helpful, however I cannot believe that they still charge for Wifi ... when they are charging so much for the rooms. They do not provide any water in the rooms which was also disappointing. The breakfast buffet was good however trying to get a cup of tea was an ordeal.

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1Thank Herbie1
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear Herbie1, thank you loads for your feedback of your recent stay at Swissôtel Zurich and your kind words regarding our staff. Happily I will forward it to the hotel staff. Please let me know when you are planning of coming back to Zurich so I make personally sure that we have the bottle of water for your ready in...

Hong Kong, China
Reviewed 23 December 2016

I lost my wallet at the tourist centre of Liechtenstein, only release on the way back to Zurich. So I approached the Front Office Assistant Manager Mr. Yakuza Abi, he helped me to call to the centre immediately and luckily they found it. Mr. Yakuza also arranged to send the wallet back to my home due to my tight schedule....

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Thank ccahpp
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear ccahpp, thank you very much for taking your time sending us your feedback and your kind words. Happily I will forward your comments to Mr. Abi. Would be nice to welcome you soon again. Best regards Florian Öttl Guest Relations

Bangalore, India
Reviewed 22 December 2016

Very friendly staff, good breakfast spread and clean surrounding , both within and outside of the hotel . Most of the rooms face the mountain Alps at a distance. Beehive of activity is visible from the hotel rooms. The rooms, generally are spacious but can is smaller relatively.

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Thank ravind009
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear ravind009, wow what a great review. Thank you so much for taking your time and sending us your feedback about your stay at Swissôtel Zurich. Looking forward to welcoming you back soon. Best regards Florian Öttl Guest Relations

Munich, Germany
Reviewed 19 December 2016

I was in March in this hotel and I got to the room and it was freezing cold inside the room. The temperature was 4 degrees celsius outside. I call the room service and a technician came and told me that I have to wait 30 minutes until the warm air comes to my room; he also explained to me...

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1Thank 679fine
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear 679fine, thank you very much for taking your time and sending us a feedback about your stay at Swissôtel Zurich. I am terrible sorry about your experience during your last stays with us. We are aware about the heating issue and are on it to fix it. Nevertheless be ensured that this is not our standard. Would be much...

Copenhagen, Denmark
Reviewed 16 December 2016 via mobile

I've stayed here so often it's almost like home. Nice rooms, not too big, fantastic bed and extremely convenient location close to Oerlikon train station. Good breakfast in the "Muh" restaurant or in the Starbucks located inside the hotel.

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Thank KeldEdler
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear KeldEdler, wow, what a nice feedback. Happily I will forward your words to all my colleagues. Great to read about your experience within Swissôtel Zurich. Would be nice to welcome you back soon Best regards Florian Öttl Guest Relations

Portland, Oregon
Reviewed 15 December 2016

5 mins walk from Oerlikon station which is 1 stop from Zurich HBF (CHF2.70 one-way). Rooms are small but clean and the hotel feels up-market. There's a Starbucks in the hotel, a McDonalds across the road and lots of options for food including the hotel restaurant. Efficient check in. With a try.

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Thank Michael K
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review

Dear Michael K, thank you very much for the review about your stay with Swissôtel Zurich. It is a pleasure to read, that you had a good time with us. Hopefully see you soon again Best regards Florian Öttl Guest Relations

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Le muh
Le muh
Cuisines: Swiss, European
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Zurich’s tallest luxury hotel, Swissotel Zurich is ideally located close to Zurich’s business, cultural, shopping and entertainment areas and just 5km from both Zurich Airport and Zurich’s city centre. The 347 contemporary rooms and suites reflect an elegant & modern style, featuring panoramic views of Zurich and the superb Swiss Alps. You’ll enjoy a full range of leisure facilities such as the Amrita Spa & Fitness centre, which offers invigorating treatments and has a spectacular rooftop infinity pool. Meet friends or colleagues for cocktails at Le Muh Bar; enjoy fine dining at Restaurant Le Muh privé and creative Swiss meals at Le Muh léger. Swissotel Zurich’s Convention Centre is the perfect setting for any event or conference and caters for up to 1000 participants. All rooms are non-smoking. ... more   less 

Additional Information about Swissotel Zurich

Address: Schulstrasse 44, Zurich 8050, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Price Range: $183 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Zurich 4.5*
Number of rooms: 347
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline and Travelocity so you can book your Swissotel Zurich reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Zurich zürich
Swissotel Zurich Hotel zürich
Hotel Style:
#16 Family Hotel in Zurich
#22 Business Hotel in Zurich
#28 Romantic Hotel in Zurich
#29 Luxury Hotel in Zurich
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Zurich staff and other travellers.
26 questions
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See all questions (26)

Questions? Get answers from Swissotel Zurich staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hill side for views. We got a view of the station”
 of 5 bubbles priyamagarwal, 16 Feb 2017 | Read review
“If you want a pleasent, clean, low stress environment with friendly staff this is your hotel.”
 of 5 bubbles LiveLightly5, 17 Jan 2017 | Read review
“Very close to the train station and trams”
  • This was my room when i arrived, you can see my luggage on the other side of the bed.
 of 5 bubbles , 10 Jan 2017 | Read review
“Most rooms are well spaced and is noiseless”
 of 5 bubbles ravind009, 21 Dec 2016 | Read review
“Choose higher floor because it is near the train station which it is a bit noisy”
 of 5 bubbles jennifercZ8082ZU, 24 Nov 2016 | Read review
5 of 5