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Novotel Maastricht

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826 Reviews from our TripAdvisor Community

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Showing 253: English reviews
Reviewed yesterday NEWvia mobile

The hotel is ideally situated with the town only a short walk away taking around 15 mins. Our room was nice and spacious and housekeeping did a great job during our stay. Reception was also great particularly Gwenny who checked us in and was helpful throughout our stay. The hotel also provides a free shuttle into town if you don't...

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Helpful?
Thank Cords8
Ankara, Turkey
Reviewed 2 weeks ago

Very quick check in with smiling welcome. Very helpful staff. Breakfast was very delicious. Maybe parking should be free for guests. Bar atmosphere is nice . Takes about 20-25 minutes to walk city center

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Helpful?
Thank A3765OOalik
DanielleJongenburger, Manager at Novotel Maastricht, responded to this review

Thank you very MUCH :) See you next time again

Maastricht, The Netherlands
Reviewed 3 weeks ago

The hotel itself is so wonderful, the food, the staff and the rooms are exuisite. The pool wasn't an option for us as we stayed in October, but it looked extremely inviting enough.. The food was great, and it came with perfect service. The rooms were the basic type, not too fancy but fresh, crisp and simple. The Novotel did...

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Helpful?
Thank EllyNotHappy
DanielleJongenburger, Manager at Novotel Maastricht, responded to this review

Dear Elly, In this case we could say "EllyWasHappy" ;) I am greatful for your lovely review about your stay with us. Thank you so much and we are already looking forward to welcome you again soon! Warm Regards, Dewi Natrop General Manager

Leiden, The Netherlands
Reviewed 4 weeks ago via mobile

We stayed in this hotel for 2 days. The staff of the hotel, especially the staff who serves breakfast (and makes eggs) and staff who works at the bar at night are unfriendly and more concerned in doing nothing. They don't make you feel at home in this hotel, nor are they willing to pretend they are friendly. The Limburg...

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Helpful?
Thank R00b
DanielleJongenburger, Manager at Novotel Maastricht, responded to this review

Dear R00b, I am very sorry to read that your stay with us did not meet your expectations and I do want to apologize for this. I take comments about staff very serieusly and will take the appropiate actions. At Novotel we strive to improvement continuously , so your comment is very valuable to me. Warm Regards

Reviewed 31 October 2016

In plus: - staff was very friendly and helpful - free shuttle bus to the city centre/train station - location good for people travelling with a car, as the hotel is close to highway - parking not expensive comparing to other Maastricht hotels In minus: - the hotel is not clean - in our room we had stains all over...

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Helpful?
Thank Michal M
DanielleJongenburger, Manager at Novotel Maastricht, responded to this review

Dear Mr. Michal M, Thank you for your feedback. I am sorry to read that your experience was not good at some points. I have shared your comments about the cleanliness with our Housekeeping team so that they are able to improve the service. I understand that you did not enjoy the breakfast, you obviously came in the restaurant on...

Amsterdam, The Netherlands
Reviewed 24 October 2016

Checked in early and received two rooms on the 4th floor. The hotel is about a half-hour walk from the old town so we opted to take the shuttle, which runs on the hour. It was a little cramped but generally quite convenient. The private taxi service back was a shared-ride van which, while a little unexpected, was also just...

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Helpful?
Thank Eric H
DanielleJongenburger, Manager at Novotel Maastricht, responded to this review

Dear Eric, Thank you for your stay with us. Happy to read that you enjoyed Maastricht. I am sincerely sorry about the fact that we had issues with the hot water during your stay. We indeed received more calls from our guests that morning and we immediately took action in order to solve the problem. It took a few hours...

Reviewed 17 October 2016

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Thank Gerald T
Reviewed 29 September 2016

My husband and I booked a stay in this hotel via a voucher delivered in a magazine in Belgium, Flair, at a promotional rate. We were not disappointed, since it's a really nice hotel, very classy, with all the amenities a four star hotel is supposed to have. Extremelly clean and well kept by a very skilled staff of professionals,...

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Helpful?
Thank Diana I
Perth Aus
Reviewed 27 September 2016

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1Thank Gerard F
DanielleJongenburger, Manager at Novotel Maastricht, responded to this review

Bruges, Belgium
Reviewed 27 September 2016

Classic Novotel hotel : the room and the setting look like any other Novotel. Nothing that makes you particularly excited. Beware : the hotel is difficult to find with the current roadworks going on around Maastricht : very frustrating as you see the hotel when you pass by on the highway but you're not able to leave the highway. Internet...

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Helpful?
Thank Koen67

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Novotel Maastricht
Restaurant Novotel Maastricht
Cuisines: Dutch, European, Seafood
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Novotel Maastricht is situated on the edge of Maastricht city centre, close to the Maastricht Exhibition & Congress Center (MECC). The Novotel Maastricht is ideal for business trips and weekend breaks, and can be easily reached by car or public transport. There is a Shuttle bus to the city center, central train station or MECC. The Novotel Maastricht welcomes children, and in the summer months you can enjoy the heated outdoor swimming pool. ... more   less 

Additional Information about Novotel Maastricht

Address: Sibemaweg 10, 6227 AH Maastricht, The Netherlands
Region: The Netherlands > Limburg Province > Maastricht
Price Range: $117 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Maastricht 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
Maastricht Novotel
Hotel Style:
#2 Green Hotel in Maastricht
#5 Family Hotel in Maastricht
#8 Business Hotel in Maastricht
#8 Luxury Hotel in Maastricht
#11 Romantic Hotel in Maastricht
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Maastricht staff and other travellers.
5 questions
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Questions? Get answers from Novotel Maastricht staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to ask for a pool-vieuw, as that's where it is the quietest.”
 of 5 bubbles EllyNotHappy, 15 Nov 2016 | Read review
“Try to stay as far as possible from elevators as rooms walls are really thin.”
 of 5 bubbles 482michalm, 31 Oct 2016 | Read review
“The pool side of the hotel has better views”
 of 5 bubbles WillieJJ, 16 Sep 2016 | Read review
“Nothing special really or face the p0ol or the main road”
 of 5 bubbles David1465, 26 Aug 2016 | Read review
“Room came as package and was great”
 of 5 bubbles Traveller5211, 24 Aug 2016 | Read review
5 of 5
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