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Experience at this hotel quite disappointing. It seems to be under renovation which has seriously dampened the experience. Hotel quite outdated and in need of nicer, more modern facilities. Health centre very basic and despite what was advertised not suitable for wellness experience. Additional wellness...More
I booked 2 nights with colleagues and our stay was terrible
- hotel under renovation and in terrible conditions
- slow service at check-in
- too many students in training that slow the service more
- many facilities not working
- dust and smells everywhere...More
1 Thank acirrincione76
Response from RadissonHotelGroup, Customer Care at Radisson Blu Astrid Hotel, AntwerpResponded today
Thank you for reaching out and writing your review. We regret to hear about the disappointing service you received throughout your stay and your dissatisfaction with the condition of the hotel. We appreciate your feedback and will use your comments to continually improve our guest...More
The room I was assigned turned out to be already occupied. A mistake that shouldn’t be made in my opinion. Was quickly solved by giving me a new room.
8th Floor has a nice view!
Bed was a bit odd: as if a new mattress...More
The customer service was very good and the breakfast excellent. The reception area smelt of drains (probably due to the refurbishment work going on). The room was very hot and the air conditioning was ineffective.
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Great location for hotel, right near central station and literally on top of the metro, 10 minutes to city centre or 20 minute walk. Hotel is big, and being refurbished at the moment so half the entrance is missing. Can't blame them for that, but...More