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Novotel Brussels Grand Place

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#29 of 200 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Novotel Brussels Grand Place
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2,419 Reviews from our TripAdvisor Community

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Showing 1,167: English reviews
Panama City, Panama
Reviewed 21 January 2017 via mobile

We stayed here for 2 nights with our son. The room had a sofa bed for him to sleep. The train station is very close by and getting here is very easy. Walking distance to many of the sights including Grand Palace. Front desk very helpful and nice.

Thank angelesdeo
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Hi Angelesdeo, Thank for sharing your great review and we're glad to read to everything went spotless. I'll make sure to pass on your review to the Front desk staff as it motivates daily. Hopefully we can get the opportunity te see you again anytime soon. Kindest regards!

Reviewed 15 January 2017 via mobile

It is a pleasure to stay there! Everything is round corner! Just some seconds from Grand Place and the best restaurants and cafe, bars! The room was good and warm! Stuff was smiling all time and gave us great service

Thank Anastasios K
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Hi Anastasios, Thanks for your great review about your experience in our hotel. I'm glad we could positively contribute to your trip in Brussels and hopefully we'll get the chance to welcome you again in the future. Warm regards!

Reviewed 13 January 2017 via mobile

The stay was simply perfect. We got a welcome gift for members, check in was simple and easy, the room had stunning views over the square, and the breakfast was very rich and suitable for every taste. I wrote to them before arriving and asked for a room with a view and got one on the 5th floor. The room...

Thank Nahla N
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Nahla, Oh my, what a wonderful review of yours about your visit in our hotel. We are so pleased that you enjoyed your stay with us and that we were able to contribute to your satisfaction. Feedback like yours is the reason we enjoy our jobs so much and we'll make sure that all our teams can read them...

Killaloe, Ireland
Reviewed 9 January 2017

David was on reception when we arrived, having booked an alternative accommodation that turned out to be awful. We arrived after a sleepless night elsewhere, travel worn and weary. Such a nice man, he never stopped smiling, extremely helpful and made us feel very welcome. This hotel is in the best location for sightseeing,the family room we had was very...

Thank emmanuelp679
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Emmanualp679, Thank you very much for your positive reaction about your stay in our hotel. We'll make sure to forward it to David as this will motivate him and the teams to continue providing the best service possible. Hopefully this experience will make Novotel a reference in your future trips! See you back soon ... we hope

New Delhi, India
Reviewed 8 January 2017

The Novotel Brussels Grand Place desserves its name well. The hotel, part of the large international group, is very well located, a few steps away from the world famous Grand'Place, the historic (second to Milan's shopping arcade) Galerie du Roi/Saint Hubert and upmarket shopping, and Brussels Central Station (train and metros) and in between Brussels main shopping districts (Rue Neuve...

Thank AnneML63
GeertGoussaud, General Manager at Novotel Brussels Grand Place, responded to this review

Dear AnneML63, We really want to thank you for so beautifully describing your experience at our hotel's neighbourhood. I'm sorry that you had to wait for getting response to the phone and will make sure this will be improved for the future. Don't hesitate to try out the Novotel Groumet Bar in the future as we can stand our ground...

Kuwait City, Kuwait
Reviewed 7 January 2017 via mobile

The location is just in the heart of the action , 1 minute walking from the grand place and all other main down town activities .. friendly staff and they tried to answer all our requirements especially the cute PM shift receptionist ..

Thank Mohammad S
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Mohammad, We kindly appreciate you positive comments about your stay in our hotel and will make sure to pass them on to the teams. As we have several cute staff co-workers, we will inform them all. Hopefully we will get the opportunity to welcome you again.

Ankara, Turkey
Reviewed 5 January 2017

The hotel is very well located. It's very close to Metro station. Grand Place is 5 minutes walking. In ten minutes walking, you can find many restaurants some of them are preferred by locals. Even it's at the very center, room's windows have good isolation for noise. The room is not large but it is satisfactory anyway.

Thank Haluk E
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Hi Haluk, Thanks for sharing your experience with us. The outside noice is always a hassle in big cities, but nothing our double glazed Windows can't handle. We're delighted that you enjoyed your stay here and we definetely hope to welcome you again someday. See you soon!

Western Australia
Reviewed 4 January 2017

As everyone has said previously, this hotel is in a great location!! The train station is just behind the hotel, easy access even with suitcases (although up a slight incline!). We shared a room with our daughter, who had a comfortable sofa bed made up for her. We didn't eat breakfast there as was quite expensive. Ended up eating breakfast...

Thank mintie123
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Mintie123, We would like to thanks you for sharing your positive experience at our hotel and are very happy to read the we met your expectations. Reviews like yours are the reason why we do chose our jobs and we will continue to keep up the quality of our services at the highest possible level. Don't hesitate to try...

Barcelona, Spain
Reviewed 3 January 2017 via mobile

The hotel is very well located at walking distance to main attractions, few steps away from Grande Place, museums, royal park...the reception staff are friendly with smiling faces. The room however was small and outdated, has nothing to do with the photos shown on Accor website and application...need some renovation. Not sure i will go back there unless there is...

Thank Youssef S
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Youssef, Thank you for sharing your experience at our hotel and we will make sure to pass them on to the tems. Following your remarks we imediately checked our website and app, but the pictures still match the rooms we offer. Could you eventually inform us on which site you have seen outdated pictures or which ones do not...

Geraldine, New Zealand
Reviewed 3 January 2017

We were here for New Years, our room was a good size for two people with plenty of storage for clothes & suitcases. Very close to Central station and the Grand Place. Great view from our windows. Perfect location to spend time in the city center. Being close to trains & Metro.

Thank K1ngsGld
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Hi K1ngsGld, Thank you for your great review about your trip in Brussels. We are glad that our product and service matched your expectations. Also we wish you all the best for 2017! See you soon!

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  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 

Additional Information about Novotel Brussels Grand Place

Address: Rue du Marche aux Herbes 120, Brussels 1000, Belgium
Region: Belgium > Brussels
Price Range: $145 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel
Hotel Style:
#8 Family Hotel in Brussels
#13 Green Hotel in Brussels
#22 Luxury Hotel in Brussels
#34 Business Hotel in Brussels
#37 Romantic Hotel in Brussels
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Brussels Grand Place staff and other travellers.
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Coventry, United Kingdom
8 months ago

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Questions? Get answers from Novotel Brussels Grand Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask when you book.”
 of 5 bubbles Finona68, 19 Mar 2017 | Read review
“Upper floor for less noise from the streets”
 of 5 bubbles Tero Lehto, 20 Feb 2017 | Read review
“Ask for top floor for some view on neighbourhood”
 of 5 bubbles AnneML63, 8 Jan 2017 | Read review
“Great views from corner suite”
 of 5 bubbles K1ngsGld, 3 Jan 2017 | Read review
“Tight space but understandable in the central Brussels”
 of 5 bubbles SamLim63, 25 Dec 2016 | Read review
5 of 5